Overview

Hyatt Regency Rochester

125 East Main Street, Rochester, NY 14604, United States
+1 585 546 1234

$135+

Overall guest ratings

6.8/10 Good
Based on 709 reviews

Review highlights

  • 8.2
  • 8.2
  • 5.0
  • 5.0

Good to know

  • Friendly service

Nearby

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    About

    Discover the modern, contemporary Hyatt Regency Rochester. It's a convenient place to meet, relax and be productive in downtown Rochester, NY. Unwind after a busy day in the heated indoor swimming pool, relax in the lounge area while you read your free morning newspaper. Plus get re-energized in the 24-hour StayFit® Gym. Stay mobile with our modern business center and host any size event in our 20,000 sq. ft. of meeting space. Complimentary airport shuttle service to keep you on schedule is available.

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    Hyatt Regency Rochester

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Internet
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    Reviews

    Guest reviews

    Overall Rating

    6.9 Good
    Based on 714 reviews
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.9 "79% found the restaurant service to be one of the best."
    • 8.2 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      9.0 "90% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
    • 7.1 "Good breakfast."
    • 5.0 "Rooms are ok."
      2.3 "77% thought they were poorly maintained."
      3.6 "64% complained about the bathroom."
      1.8 "For 82%, the rooms looked old."
      0.5 "95% found problems with the furniture."
      3.9 "61% had problems with the shower."
      1.8 "Air conditioning was criticized by 82%."
      1.3 "87% thought the tv was sub-standard."
      4.3 "57% said the bathroom was dirty."
    • 5.0 "Average cleanliness."
      4.8 "52% thought it was rather dirty."
      1.4 "Dirty pool, said 86%."
      4.3 "57% said the bathroom was dirty."
    • 4.2 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 4.2 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      2.6 "For 74%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
    • 3.9 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
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    Overall Rating

    6.8 Good
    Based on 307 reviews
    • 8.0 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 7.0 "Good breakfast."
    • 5.8 "Average value."
      6.3 "Breakfast prices were ok, according to 63%."
    • 5.0 "Rooms are ok."
      4.9 "51% said rooms were dirty."
      3.5 "65% complained about the bathroom."
      1.9 "Air conditioning was criticized by 81%."
    • 4.6 "Not very clean."
      4.9 "51% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
    • 4.1 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
    • 4.1 "Vibe wasn't good."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
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    Overall Rating

    6.7 Good
    Based on 271 reviews
    • 8.3 "Location is great."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Food is average."
    • 4.7 "Not very clean."
      4.9 "51% said rooms were dirty."
    • 4.6 "Rooms are not good."
      4.9 "51% said rooms were dirty."
      2.7 "73% thought they were poorly maintained."
      3.4 "66% complained about the bathroom."
    • 4.0 "Not very comfortable."
      1.8 "82% thought it was too noisy."
    • 3.8 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
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    Overall Rating

    5.6 Okay
    Based on 92 reviews
    • 8.0 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 6.2 "Food is average."
    • 4.8 "Rooms are not good."
      1.9 "81% thought they were poorly maintained."
    • 4.0 "Not very comfortable."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."

    Overall Rating

    7.0 Good
    Based on 42 reviews
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.3 "Location is great."
    • 5.2 "Rooms are ok."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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