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I liked that as soon as I stepped in to the lobby to get my reservations for my room the hotel looked like a high end hotel. The stuff were very helpful and the rooms looked great. The swimming pool was awesome with it's water fall and a lounging area by the pool. N/A
I liked every thing from location, hotel services (even laundry room), pool, room, a quiet and relaxing place. Great place to scape and enjoy a free time.
Great hotel, great staff. Clean and comfortable. Will definitely stay again.
Wonderful staff, clean, comfy, accommodating. The bed was kind of firm, but some folks like that! Really great place!
The manager (Bridgette Rue ) gave exceptional service !
Great if your into fishing myself and my family enjoyed the long dock that came with being a guest of Hunts Castle. Horrible customer service the cleaning crew just opened the door to my room without me responding, check out time was at 11 and they came knocking on my door at 10:59. Rooms are very outdated and not to clean.
the front office person came to clean the room himself since he could not get in touch with cleaning crew. He did however offer to let us use the private pier that the owner of motel has. The cleanliness of the room was horrible. There was stuff left over from the previous person who stayed there. For instance scissors left on the counter, razors in the shower, toothpicks, salt shaker, and used napkins left on the table. There was food left behind in the fridge which no telling how long it had been there (sonic hot dogs and an almost empty gallon of milk). Sorry to be explicit but there was also pubic hair in the tub (maybe that's what the scissors were for). All in all the place was gross. The front counter person said he tried several times to contact the on call cleaning crew but no answer. There were a group that was partying til 3 am loud and drunk. My advice stay somewhere else.
The location Didn't like the fact that there were roaches all over. Also the shower was not draining properly
Great location; walking distance to the beach. Breakfast was fresh and had an awesome variety of healthy choices. Room was super clean.
Perfect hotels No.
The hotel was in a great location. The breakfast was impressive. Clean an comfortable. We will definitely stay here when we return. As a side note if you stay in Rockport you should definitely try Paradise Key for dinner. Great food! !
This guest did not leave comments about this hotel.
It was clean and comfortable. Breakfast was just average.
Was good Locashan
The free breakfast was high quality and the dining facilities were cleaned and restocked often. The on-site coin laundry was a welcome surprise and came in handy with sandy suits and towels from the beach. The staff was friendly and accommodating! Seemed too chilly to use the outdoor pool in mid-March.
Beds were comfy, a/c worked well, had a washer and dryer available, the entire hotel was clean and felt clean when we walked in and all the staff we encountered was really friendly and courteous. everything was great
The hotel was very clean, staff was courteous and breakfast was provided daily. Although the hotel is fairly new the carpet needs a major shampoo. You must wear socks or slippers!
We arrived at 5:30pm tired and hungry on Saturday 9/8/12. The clerk seemed surprised to see us. He said the elevator was broken and there were no rooms on the first floor. We had reserved a handicapped accessible room (I use a walker). The clerk was totally dismissive and didn't want to help us find another room. He reluctantly called the Value Inn across the street but we just decided to make the 4 hr drive home. I will never stay at a Holiday Inn Express. A pretty lobby and slick web site doesn't make up for unacceptable customer service.
I enjoyed the cozy room. Not at all.
Poor construction, not especially clean.
There was nothing not to like. In it's category of affordable, good quality accommodation this hotel does the job very well. It is in a similar location to some other bigger name hotels and is considerably cheaper. The staff were pleasant and helpful. Some people might find the mattress a bit firm. I like a firm mattress so it was perfect for me.
Location Didn't get what I reserved, room wasnt vacuumed
Location Price The smoke coming from the room next to me. There are still smoking rooms in this hotel, although they claim it is non-smoking. I had smoke coming through the door to the room next to me. I told the office and they stated it was a smoking room next to me. Will never stay there again. Manager has not returned my calls for a credit.
Good bed Bad smell
I like to the room the room was beautiful the pool was nice breakfast was nice everything was good I didn't like I went out to Walmart and bought two brand new pieces of makeup and when we came back from the beach they will not in the hotel room so I don't know what happened to them
Desk manager gave us grief about giving us a 3rd set of towels for 3 people, and there were groups of people outside and on stairwells drinking and talking past 11 at night.
Comfort & price N/A
The view is nice. If you fish the location is good. The bed was below average for someone with no back issues, horrid for someone like me with minor back problems. Had to move to another hotel since it wasn't likely the office would be able to run out and buy a new mattress and box springs the Friday after Thanksgiving.