Rocky River 7 Passenger Van Rental

Wed 5/29

Wed 6/5

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Passenger van

Full-size

SUV

Standard

Premium

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Hertz

8.0

Very good

111 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

8.0

2 locations in Rocky River

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Locations in Rocky River

1100 Crocker Rd

+1 440 219 0159

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00

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19601 Maplewood Ave

+1 216 267 8900

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Reviews

8.0 Very good

Nov 2023

Service was very go .

2.0 Poor

Dec 2021

Improper maintenance and safety checks on my rental car ruined my trip and required me to make more expensive travel arrangements. I picked up the car about noon the day before a 700 mile one way drive. The car looked generally OK, but there was damage and evidence of windshield replacement which looked poorly done--lots of adhesive sealant residue on the windshield and even the driver's dashboard area. It wasn't raining so I didn't test the wipers or washer fluid, which was my mistake. The day of departure was rainy and I left when it was still dark. I turned the wipers on and they immediately made it almost impossible to see through the windshield, especially on the driver's side. I don't know if the wipers were old, or if the windshield had adhesive on it, or both, but the windshield went almost opaque-white, and it was especially bad when passing under street lights. I stopped at first opportunity and thoroughly cleaned the windshield and wipers, and that made enough of a difference to proceed with the trip once it got a bit brighter outside. Unfortunately, about 2 hours into the trip, on the highway, another problem manifested--the washer fluid motor didn't work. I couldn't tell if it worked earlier, when I tried using it in the rain. Semi trucks were passing and creating clouds of mist and road grime which obscured the windshield, and without washer fluid, the wipers just made things worse. Ultimately, I returned the car having lost many hours of travel time, so I had to purchase last minute airfare and buy luggage. Hertz did give me a voucher for the cost of the rental.

2.0 Poor

Dec 2021

Spent multiple hours at the location. I was the only person waiting to pickup my car. I had two small children in 30degree weather. First the front desk didn’t even know what level car she was looking for and literally ran around outside for 30min trying to see which cars had a third row. Then provided me a decent car, that was satisfactorily clean. Had me walk out to a locker and grab car seats. The kids car seats were absolutely disgusting and damp because they are stored outside not in climate control. I pack all our luggage (5 bags and children items) and install the car seats in freezing weather (we are from Florida). We finally make it to the exit gate ready to go (we have family dinner plans). The exit gate teller explains that the vehicle provided was incorrect and belonged to another location? Then forced us to reverse back out of the exit (now other cars waiting to leave) and return to the desk. Upon return we are offered an upgrade, silly me for thinking it would be because of our inconvenience. The teller then attempted to have me sign for almost double the cost. I immediately refused and expressed my frustration. The teller then hastily grabbed another car (I was shocked she knew exactly what to grab this time) and parked it behind our existing vehicle, shouted the keys are in it, and went back inside without a single apology. I moved over all the luggage and dirty car seats to a now dirty vehicle she likely grabbed from the return line. Exterior and interior were clearly just returned. We are now significantly late for our dinner plans and my children are freezing and upset, We leave this location now after spending most of our afternoon here that should have taken 30min at most. Corporate tells us that only the individual location can help us with pricing since the car seats should be burned and trashed and the situation we dealt with. Surprise surprise the location has no direct number and just redirects back to the call center. We are now back in Florida and will NEVER rent from Hertz at the CLE airport ever again.

10.0 Wonderful

Nov 2021

Signage for drop off very much needed. Twisty roads and unmarked turn off’s we’re confusing and we had to double back twice to find the right gate.

10.0 Wonderful

May 2021

Pros:

All staff helpful and friendly. Very eager to help us on getting to Sheraton hotel at airport.

Cons:

Really can't think of anything!

2.0 Poor

May 2021

Pros:

Easy drop off

Cons:

Hertz supplied lower tier car than what was reserved and did not offer to adjust rate. They applied an undisclosed charge to a prepaid rental and did not provide a receipt on request. No response yet.

Dollar

No score available yet

Best rated

One location in Rocky River

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Locations in Rocky River

19601 Maplewood Avenue

+1 866 434 2226

Monday	09:00 - 23:00
Tuesday	09:00 - 23:00
Wednesday	09:00 - 23:00
Thursday	09:00 - 23:00
Friday	09:00 - 23:00
Saturday	09:00 - 23:00
Sunday	09:00 - 23:00

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Reviews

8.0 Very good

May 2024

Until the rental car industry drastically shortens the time from the time one walks up to the rental counter until pickup of the vehicle, I for one will not be happy with the pickup procedure. The return was quick and excellent. I was not aware of understood the breakdown of the final bill.

8.0 Very good

Mar 2024

It was unusual because I rented the managers special EV and Follar has no EVs. Instead they took me to the Hertz lot to select a car.

8.0 Very good

May 2021

Pros:

Staff was friendly.

Cons:

Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.

4.0 Mediocre

May 2021

Cons:

I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.

8.8 Very good

Nov 2020

Pros:

The vehicle was clean which was important to me.

Cons:

When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaid

8.8 Very good

Oct 2020

Pros:

The staff at both pick up and drop off were very helpful.

Cons:

The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.

Enterprise Rent-A-Car

No score available yet

3 locations in Rocky River

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Locations in Rocky River

15931 Lorain Ave

+1 216 529 1100

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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2285 Warren Road

+1 216 529 1100

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	09:00 - 23:00
Sunday	00:00 - 00:00

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23735 Center Ridge Rd

+1 440 250 7261

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	09:00 - 23:00
Sunday	00:00 - 00:00

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Reviews

7.2 Good

Jul 2020

Cons:

The car was clearly not cleaned between rentals.

10.0 Wonderful

Nov 2016

Pros:

From Ryan at the helm to the young man who walked me through the vehicle inspection and answered my questions on the features on the vehicle. Nothing but professional and excellent customer service. That's why I keep coming back. Keep up the great work!

Sunnycars

No score available yet

2 locations in Rocky River

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Locations in Rocky River

19601 Cleveland Parkway

Opening times not available

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19601 Maplewood Avenue

Opening times not available

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