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2 locations in Rocky River
Filters
Reviews
8.0 Very good
Nov 2023
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
10.0 Wonderful
Nov 2021
10.0 Wonderful
May 2021
Pros:
All staff helpful and friendly. Very eager to help us on getting to Sheraton hotel at airport.Cons:
Really can't think of anything!2.0 Poor
May 2021
Pros:
Easy drop offCons:
Hertz supplied lower tier car than what was reserved and did not offer to adjust rate. They applied an undisclosed charge to a prepaid rental and did not provide a receipt on request. No response yet.One location in Rocky River
Filters
Reviews
8.0 Very good
May 2024
8.0 Very good
Mar 2024
8.0 Very good
May 2021
Pros:
Staff was friendly.Cons:
Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.4.0 Mediocre
May 2021
Cons:
I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.8.8 Very good
Nov 2020
Pros:
The vehicle was clean which was important to me.Cons:
When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaid8.8 Very good
Oct 2020
Pros:
The staff at both pick up and drop off were very helpful.Cons:
The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.3 locations in Rocky River
Filters
Reviews
7.2 Good
Jul 2020
Cons:
The car was clearly not cleaned between rentals.10.0 Wonderful
Nov 2016
Pros:
From Ryan at the helm to the young man who walked me through the vehicle inspection and answered my questions on the features on the vehicle. Nothing but professional and excellent customer service. That's why I keep coming back. Keep up the great work!2 locations in Rocky River
One location in Rocky River
One location in Rocky River
Pick-up location | Rocky River |
---|---|
Car types | Van |
Rental locations | 1 |
Airport locations | 0 |