Cons (-) Bedding was dirty upon check in, no free water in room, toiletries were not replenished. Check in was quick and they accommodated is early which was nice.
5 stars
The Westin Excelsior, Rome
Photos of The Westin Excelsior, Rome
Overview
Located only a short walk from Spagna Metro Station, The Westin Excelsior Rome provides guests with an ideal base while in Rome. It is situated a brief stroll from Spanish Steps.
There are a range of amenities on offer to guests of the hotel, including a Jacuzzi, a sauna and an indoor pool. The in-house day spa offers a chance to get pampered and relax. It also features 24-hour room service, a Turkish steam bath and a 24-hour business centre.
The comfortable rooms at The Westin Excelsior Rome include slippers, a mini bar and a flat-screen TV. Each has a bathroom that has bathrobes and a hair dryer.
During their stay at the hotel, guests can enjoy a meal at Doney, which offers a menu including Mediterranean dishes. In the evening, guests are able to relax in the cozy lounge bar. A wide choice of dining options can also be found in close proximity to the property.
Attractions close to The Westin Excelsior Rome include Piazza di Spagna, Trevi Fountain and Tiber. Barberini Fontana di Trevi Metro Station is within a 10-minute walk.
Latest deals for The Westin Excelsior, Rome
Amenities at The Westin Excelsior, Rome
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Valet parking
- Business center
Services and conveniences
- Conference rooms
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee shop
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Indoor pool
- Sauna
- Steam room
Bathroom
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Heating
- Air-conditioned
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
General
- Family rooms
- Slippers
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Parking and transportation
- Parking
- Valet parking
Outdoor
- Terrace/Patio
- Garden
Things to do
- Bicycle rental
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Fitness
- Fitness center
Reviews of The Westin Excelsior, Rome
7.6
Good
472 verified ratings
Wonderful
172
Very good
69
Good
73
Okay
45
Fair
41
Mediocre
34
Poor
38
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and friendly staff, but many expressed disappointment with the cleanliness of the rooms and the quality of service. Issues such as dirty bedding, outdated rooms, and unresponsive staff were frequently mentioned, leading to a less favorable experience overall.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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7.6 out of 10
200 reviews
5 out of 10
2 reviews
8.3 out of 10
5 reviews
All reviews
Cons (-) This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly b...
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Pros (+) We have stayed at this hotel numerous times over the years and have loved it. The building is beautiful and the lobby/main area are spectacular.
Cons (-) The hotel was full with a conference of some sort. The gentleman that checked us in couldn’t care about us. We’ve loved this hotel in the past but I think this was our last visit there. The room was mediocre, the staff was mediocre, I was very disappointed.
Pros (+) The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable.
Cons (-) I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
Pros (+) Free room service coffee. Fantastic rooms Very friendly and helpful staff
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a variety of dining options, including Mediterranean dishes at Doney and a cozy lounge bar. There are also many dining choices nearby.
Are the rooms comfortable and well-equipped?
The comfortable rooms at The Westin Excelsior Rome include slippers, a mini bar, and a flat-screen TV. The spacious rooms have large bathrooms with both a bath tub and shower.
Is the hotel's location convenient for exploring Rome?
The hotel's location is within walking distance to many attractions, including the Spanish Steps, Trevi Fountain, and Tiber. It's an ideal base for exploring Rome.
What are the hotel's unique offerings?
The hotel features a Jacuzzi, sauna, indoor pool, and a day spa for guests to get pampered and relax. Additionally, there are conference rooms, wedding services, and a 24-hour business center available.
How is the hotel's cleanliness and maintenance?
While some guests have mentioned that the hotel needs renovations and is relatively aging, others have praised the cleanliness and spaciousness of the rooms. The hotel is planning to refurbish the entire property.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Spa Facilities
Guests appreciated the Jacuzzi, sauna, and indoor pool. Consider indulging in the in-house day spa for a relaxing experience.
Explore Nearby Attractions
The hotel's proximity to attractions like the Spanish Steps, Trevi Fountain, and Tiber makes it convenient for sightseeing. Plan to visit these iconic landmarks during your stay.
Consider Room Selection Carefully
While some guests praised the spacious and elegant rooms, others found them to be worn and dated. Reviewing room options and recent guest feedback can help in selecting a well-maintained room.
Check for Renovations
Some guests mentioned that the hotel is in need of refurbishment. It may be helpful to inquire about any ongoing or planned renovations before making a reservation.
Dine at Doney
Guests enjoyed the Mediterranean dishes at the hotel's restaurant, Doney. Consider trying out the menu for a convenient dining option.
Be Mindful of Pricing
While some guests found the hotel to be overpriced, others felt it offered good value. It's advisable to compare prices and consider the overall experience before booking.
Take Note of Housekeeping
A few guests reported issues with housekeeping, including missed service. It may be helpful to communicate any specific housekeeping preferences or requirements during your stay.
Inquire About Early Check-in
Some guests experienced delays with early check-in. If early check-in is important, it's advisable to confirm this in advance and manage expectations accordingly.
Stay Informed About COVID-19 Measures
The hotel has implemented various health and safety measures. Staying informed about these protocols can help ensure a safe and comfortable stay.
Location
Via Vittorio Veneto 125, 00187 Rome
What's nearby
- Spanish Steps0.4 mi
- Rome City Centre0.4 mi
- Piazza di Spagna0.4 mi
- Fontana di Trevi0.6 mi
- Via del Corso0.6 mi
- Basilica di Santa Maria Maggiore0.8 mi
- Pantheon0.9 mi
- Piazza Navona1 mi
- Foro Romano1.1 mi
- Colosseum1.2 mi
- Isola Tiberina1.3 mi
- Circus Maximus1.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 058091-ALB-00508, IT058091A1H75IILGC
Essential information about The Westin Excelsior, Rome
Low season | February |
|---|---|
High season | July |
Average price (weeknight) | $608 |
Average price (weekend night) | $769 |
When to book a room at The Westin Excelsior, Rome
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.7 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Rome Ciampino |
Distance to airport | 9.2 mi |