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Nice hotel and good value for money not sure that its 5* nothing to complain about
upgraded to suite
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Everything needed was there Expensive as breakfast was not included.
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
Staff were friendly and efficient
It was a nice quality hotel, shower and bed very good!!!
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
Nice size room, clean facilities, friendly and helpful staff People smoking in rooms, incredibly noisey guests reurning to their room at 04.00 and then playing dance music and talking until 06.00!!
Very polite attentive staff. Made a point to check we were ok after small child was sick in the dining area
The lady at check in was outstanding, welcoming and really friendly and told us (me and my teenage daughter) all we needed to know. No bad points at all
easay access to motorways /town centre
Warm wellcome ,very nice Hotel staff in All very satisfied Everything
Could not fault our stay at this Premier Inn None
Everything as it should be. Room was overlooking main road.Poor nights sleep due to traffic and police cars.
Staff were really friendly and helpful. The food was excellent. The booking I made online for a family room (triple room) was not passed to Premier Inn as they had no knowledge of it and only had a reservation for a double room. Despite showing my printed reservation confirmation to them.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
it was good for the money. i didn't like the tiny bed
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Pleasant surroundings and courteous staff have recommended to colleagues
Very good facilities overall Drinks prices are a lttle on the high side
Nice room with good view over the countryside. Staff very friendly and helpful Room over the wedding venue so music loud when we arrived however finished promptly at 12 midnight and did not affect our stay
Clean, pleasant atmosphere, good food, and value for money Not a big issue but the walk to and from the car park when its raining would not be nice.
The hotel was very warm and welcoming on a particularly bleak and bitterly cold day. Only stayed one night after attending a function at the hotel, but it was a very pleasant visit. Delicious breakfast before departing.
The restaurant service was relaxed and unhurried and food was very good with generous servings huge bathroom small bath, wasted space
A very nice welcoming hotel, friendly bed comfortable & a quiet room evening meal in restaurant was lovely None! Wish there were more hotel like this!
Friendly, helpful staff, good breakfast. The plumbing in the bath/shower in room 105 needs attention.
The room was comfortable and spacious.The hotel was pleasant to stay in. The dining and bar staff obviously had some personal differences which unfortunatley was aired infront of guests.
Rooms a little dated
Everything was quite pleasant.
it was nice & quiet for the whole time we were there
Restaurant was brilliant
the large queen bed i booked a excutive room .with smoking preference,i got a jnr room and no smoking .menu could have had more choice on it for the money i paid .
Very atmospheric with genuine Tudor interior features
Had a superb six course dinner with the menu chosen by the chef along with 6 matching wines. Lovely evening. It did not have a swimming pool.
Ambience On the expensive side
Evening staff very attentive to needs and accomodating. Good room layout. We stayed as part of a group and booked seperately. Room prices did vary by £40 and the cheaper booking included breakfast. I asked if breakfast could be included in our booking as a 'good will' gesture as we were paying additional £40, receptionist not at all sympathetic, quite patronising and would not make any consession.
old styling of hotel and bathrooms. the rudeness of the staff, over priced, mice in our room, not pleased with how we were treated when we had house keeping walk in on the morning and tell us that they were told that the room was meant to be enmpty!
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
It was convenient for our weekend We had to change rooms as the shower didn't work in the first room; and breakfast was very expensive for what it was!!!
Comfortable room Hotel building has no charm at all and is very worn and frayed at the edges.
It's a really relaxing hotel, just like home None
Location Lack of cleanliness, chaotic management and lack of staff control.
Very clean and a nice comfotable double bed Nothing
Very relaxing good value for money Bathroom needs a revamp
Large, comfy room with good facilities and a nice pool and fitness area.
Excellent room, very clean. Mini bar massively overpriced, staff a little clueless at reception
It was an ideal location for the purposes of our stay. The bathroom light turned itself off at random intervals which was a shock when you were in the midde of a shower to be left in the dark. Also considering it was November the bed linen wasn't particularly very thick or plentiful.
Bed Comfort , Quiet Breakfast started late, No snacks available on evening arrival other than minibar - bring back the coffee bar!
Auto check in was not explained and something we weren't used to and after spending some time being assisted by a staff member, he then changed our room allocation for a higher floor, which he did manually and took ages to action - would have been quicker if he'd done it manually in the first place or asked us where we'd like to have a room if there were so many available. Poor lighting, insufficient area and poor lighting for hair drying - kettle etc in the way, horrible soap, bedside table area too small, window opening not wide enough, disturbed by doors slamming to other rooms in the night and early morning, bed too firm, room rather small - what size was Lenny Henry staying in?
Everything, was lovely, just as we expected. The shower gel dispenser didn't work in our room, but always has in the other Premier Inn's we've stayed at so it isn't too much of a problem.
Friendly staff, nice clean place, staff keen to put things right Traffic noise, slow dinner service, lukewarm breakfast buffet items, eggs very overcooked,bath overflow pipe went onto floor rather than down drain. no kettle in room just the base.
Pleasant dining room, staff very helpful,food very good, room excellent, even though we did request a first floor room.access not a problem despite disibility. None.
Nice large clean room Only warm bath water, small toilet tissue difficult to use, beds hard and uncumfortable
staff were very friendly and accomodating would come back
The staff were excellent. The man on reception I would single out when we booked in. He went far beyond what would expect and is a credit. Nothing. It was a good stay.
New, nice, comfortable, clean, good staff. English hotels are always very bad, but this was extra good.
Location to the station The car park was a bit of a state
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Breakfast Far from undeground, too cold in the room, absence of tableware
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
helpful reception staff
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!