Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.6 "Incredible bar."10.0 "100% thought
beverage prices were a great value ." 10.0 "Delicious alcoholic drinks , according to 100%." -
9.4 "Excellent breakfast."9.8 "98% were
happy with the price of the breakfast ." -
8.5 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "Business sites within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Great service."8.8 "88% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.4 "74% thought theservice was very professional ." 8.3 "83% werehappy with the shuttle service ." -
7.5 "High value."9.8 "98% were
happy with the price of the breakfast ." 10.0 "100% thoughtbeverage prices were a great value ." 7.9 "79% werehappy with the price ." 8.0 "80% thought it was agreat value ." -
6.7 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%." 5.3 "53% thought theminibar was ok ." 6.7 "67% thought thekitchenette was ok ." -
3.5 "Internet is poor."1.1 "89% said the
wifi quality was bad ." -
3.3 "Bad amenities."3.0 "70% thought the
building wasn't nice ." 0.0 "100%complained about the elevator ." 0.0 "100% thought thefacilities needed updating ." -
2.8 "Horrible pool."0.0 "
Dirty pool , said 100%." -
1.8 "Disappointing wellness & sports facilities."
Overall Rating
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9.6 "Incredible bar."
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9.2 "Excellent breakfast."9.9 "99% were
happy with the price of the breakfast ." -
8.6 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.4 "Great service."8.8 "88% found the
staff to be very friendly ." 7.5 "75% thought theservice was very professional ." -
7.6 "High value."9.9 "99% were
happy with the price of the breakfast ." -
6.3 "Rooms are ok."5.8 "Only 58% said
rooms were clean enough ." -
5.7 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ."
Overall Rating
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9.6 "Excellent breakfast."9.9 "99% were
happy with the price of the breakfast ." -
9.5 "Incredible bar."
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8.2 "Location is great."9.3 "93%
liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." -
7.8 "Good service."8.2 "82% found the
staff to be very friendly ." -
7.4 "High value."9.9 "99% were
happy with the price of the breakfast ." -
5.7 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 5.6 "Beds were acceptable for 56%." -
5.3 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." 6.2 "62% thought thecleanliness of the hotel was average ." -
2.9 "Terrible amenities."2.7 "73% thought the
building wasn't nice ." 0.0 "100%complained about the elevator ." -
2.5 "Horrible pool."
Overall Rating
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9.5 "Excellent breakfast."
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8.7 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.4 "Great service."
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7.9 "High value."
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7.7 "High comfort."9.2 "92% thought
rooms were spacious ." -
6.8 "Rooms are ok."
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3.4 "Bad amenities."3.2 "68% thought the
building wasn't nice ."
Overall Rating
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9.5 "Excellent breakfast."
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8.5 "Location is great."
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8.4 "Great service."
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7.6 "High comfort."
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6.5 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
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4.2review from
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
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4.8review from
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
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8.0review from
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
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7.3review from
The room, the fact that there was a restaurant,and a breakfast
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7.7review from
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
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6.3review from
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
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6.0review from
Spent overnight at thew hotel. Good service and helpful staff.
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6.8review from
Enjoyable and quiet
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7.1review from
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
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7.3review from
The room, the fact that there was a restaurant,and a breakfast
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7.7review from
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
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6.8review from
Enjoyable and quiet
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4.2review from
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
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4.8review from
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
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6.3review from
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
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6.0review from
Spent overnight at thew hotel. Good service and helpful staff.
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