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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.5 "Great service."8.7 "87% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 10.0 "100% werehappy with the shuttle service ." 7.3 "73% found therestaurant service to be one of the best ." 7.3 "73% werehappy with the room service ." -
8.5 "Location is great."10.0 "
Good access to the airport , said 100%." 9.3 "93%liked the proximity to shopping ." 10.0 "Business sites within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.9 "Easily accessible by car , said 79%." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
8.3 "Food is delicious."9.5 "
Yummy desserts , said 95%." 8.0 "80%loved the dining experience ." 10.0 "Beef and steak dishes were excellent , according to 100%." -
8.1 "Comfort level is high."7.7 "77% said the
beds were comfortable ." 9.4 "94% thoughtrooms were spacious ." 10.0 "100% liked thebig bathroom ." -
7.7 "Nice rooms."7.7 "77% said the
beds were comfortable ." 9.4 "94% thoughtrooms were spacious ." 8.5 "85% saidrooms were clean ." 7.4 "74% werehappy with the bathroom ." 8.0 "80%enjoyed the shower ." 10.0 "100% liked thebig bathroom ." -
5.6 "Average value."5.3 "53% thought it was
adequately priced ." 5.4 "Breakfast prices were ok , according to 54%." -
3.5 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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8.9 "Great service."8.9 "89% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 9.4 "94%liked the proximity to shopping ." -
8.2 "Comfort level is high."9.5 "95% thought
rooms were spacious ." 7.9 "79% said thebeds were comfortable ." -
7.6 "Nice rooms."7.5 "75% were
happy with the bathroom ." 7.9 "79% said thebeds were comfortable ." 9.5 "95% thoughtrooms were spacious ." 8.0 "80% saidrooms were clean ." -
7.0 "Good breakfast."
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5.5 "Average value."
Overall Rating
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8.6 "Location is great."9.4 "94%
liked the proximity to shopping ." -
8.0 "Great service."8.4 "84% found the
staff to be very friendly ." -
7.7 "High comfort."7.1 "71% said the
beds were comfortable ." 9.3 "93% thoughtrooms were spacious ." -
7.4 "Nice rooms."8.2 "82% said
rooms were clean ." 7.1 "71% said thebeds were comfortable ." 9.3 "93% thoughtrooms were spacious ." -
7.3 "Good breakfast."
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5.6 "Average value."5.4 "54% thought it was
adequately priced ." -
3.7 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
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8.7 "Location is great."
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8.4 "Great service."
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8.3 "Comfort level is high."9.3 "93% thought
rooms were spacious ." -
8.1 "Food is delicious."
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7.5 "Nice rooms."7.3 "73% were
happy with the bathroom ." 8.5 "85% saidrooms were clean ." 9.3 "93% thoughtrooms were spacious ." -
5.6 "Average value."
Overall Rating
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8.5 "Location is great."
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8.4 "Great service."8.9 "89% found the
staff to be very friendly ." -
8.1 "Comfort level is high."7.7 "77% said the
beds were comfortable ." -
7.7 "Nice rooms."7.1 "71% were
happy with the bathroom ." 7.7 "77% said thebeds were comfortable ." -
5.7 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Treadmills were not in good shape
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9.7review from
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
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9.4review from
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
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9.4review from
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
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7.7review from
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
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8.0review from
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
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7.6review from
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
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5.3review from
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
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2.7review from
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
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6.7review from
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
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8.0review from
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
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8.0review from
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
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7.0review from
We had a very early flight so needed to stay near the airport. This hotel is about an hour away from Chicago by train. The trian is fine during the day but I would not want to be getting off at the local airport station (near the hotel) at night time. A taxi costs about $30. The hotel room was spacious and very clean with a very nice bathroom. The restaurant has a very limited menu but the food is good. The breakfast continental selection was excellent; the hot food was not so good.
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6.0review from
Liked the warm cookie upon check-in, lemon ice water in lobby and updated rooms and restaurant.
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6.0review from
It was convenient to airport,and had a reasonably good food and bar service.
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8.0review from
The express checkout
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6.6review from
CLose to were business meetings being held.
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9.7review from
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
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9.4review from
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
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9.4review from
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
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8.0review from
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
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8.0review from
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
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8.0review from
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
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8.0review from
The express checkout
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7.7review from
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
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7.6review from
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
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6.7review from
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
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7.0review from
We had a very early flight so needed to stay near the airport. This hotel is about an hour away from Chicago by train. The trian is fine during the day but I would not want to be getting off at the local airport station (near the hotel) at night time. A taxi costs about $30. The hotel room was spacious and very clean with a very nice bathroom. The restaurant has a very limited menu but the food is good. The breakfast continental selection was excellent; the hot food was not so good.
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6.6review from
CLose to were business meetings being held.
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5.7review from
Treadmills were not in good shape
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5.3review from
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
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2.7review from
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
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6.0review from
Liked the warm cookie upon check-in, lemon ice water in lobby and updated rooms and restaurant.
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6.0review from
It was convenient to airport,and had a reasonably good food and bar service.
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