Would you like to save as your currency permanently or for this visit only?
It was close to a venue I was attending and within my budget The bar was drab and had no bitter on draught.
Pleasant grounds lovely buildings and reasonable staff Broken damaged stained mouldy, may have been clean but left you wondering if it was. They need to invest in maintenance and get rid of all the clipboard brigade. Too many staff wandering around and no one fixing the important stuff. Sack the manager. Pay staff to improve things not count the problems...
The staff were extremely helpful and accomodating. The setting was very beautiful and peaceful - especially given how centrally located it is.
It was very comfortable, modern & clean, definately recommend it to friends. The only thing I didn't like was the bacon for breakfast, being Irish i'd prefer it cooked more! Also there was lots of cigerette buts outside the entrance to our door to lift for room, a big ashtray would be very beneficial in these area's ?
The surroundings were very pretty , the staff were friendly and very helpful. The hotel was within walking distance of the railway so getting in to London was easy didn't have to worry about parking as we left the car at the hotel.
Reception is modern, the staff were helpful. Full English breakfast was a buffet service but well stocked and well presented. Room is dates, not very clean especially the shower, which was not appearling at all.
Clean, good food, friendly staff Decoration of room and bathroom somewhat dated
Nice hotel reception and bar area Overpriced, not sufficient parking. rooms need decorating bed pushed against wall
The friendliness of the staff. The excellent service in the Bar. No lighting outside the room to see the lock in the dark.
Location and excellent breakfast Tiny room (my double bedroom was smaller than my mother's single room), many unecessary furniture items in the room thus no space for the suitcase or to move around freely, incompetent reception staff (when responding to my friends calling for me at the hotel), no internet availability, telephone voicemail & shower head not working
Nice breakfast offered, not included in price of room. No transportation from airport when flight is delayed and gets into the airport after midnight. Only taxis at a cost.
Friendly and approachable staff.
Located across from Heathrow property with free shuttle (city bus) to the hotel front door. Quiet comfortable bedroom. Great breakfast ($15). Good service. Not very close to local restaurants. 20 minute (easy) walk to closest pub (The White Horse). Cannot exchange currency at hotel. ATM located in convenience store 10 minutes away.
Comfortable bed, quiet, complimentary drink on arrival. No coffee maker.
Close to the airport. Elegant in its own way. The rooms are a bit small.
the strict minimum!! 14 GBP for wifi
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Slick check in, very clean and comfortable
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Close to the airport The rooms was far too hot.
Nothing decor very tired, noisy
Very convenient, great location to airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
clean and comfortable
location for airport
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Nothing special a dry hotel in spite of long standing prior booking for a couple the following draw back we found: 1.No bathroom slippers. 2.Safe allocated for guest use in the room is not prgramable. 2.No traditional card available as in any hotel be hanged on the exteriors of the room door requesting make up the room the only available cards are breakfast menu and don't disturb. 3.soap shampoo,shower gel and coditioner only for one person. 4.No stationery at all no paper or or pencils are available as in traditon . 5.lobby has no even a set of chairs as it used to be when we stayed in the same hotel same time. 6.inspite we have honours membership and we are restaying in the same hotel in less than a year they reluctant to grant us access to the lounge in spite of our prepaid booking. 7.no one botherd to come to clean up the room till we cheked out. CONCLUSION. These types of hotels or similar in the situation I mentioned either they are running in loss or not botherd as long prepaid booking done and especially if done through an agent. Nothing I can say about anything I can remember rather not having the zeal to come back unless things memtioned are sorted out Nothing I liked in this hotel especially this time.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
Our stay could not be faulted, location, room, facilities, breakfast all excellent. Venue minutes walk for the concert and public transport make city easily accessed for visit Nothing
excellent location for our needs
Was attending a concert and was very close to venue .
Location. Checkout time of 12 noon was more convenient than some other places, where it is 11 am. The lifts, corridors could do with renovation. The rooms also were poorly ventilated.
That it was central to where I wanted to visit. The staff were very friendly and helpful
Closeness to Wembley Stadium. 1) Having to pay £10 to park my car in the basement. 2)The only tea supplied in the room was Earl Gray. I don't like the same and would prefer Engish Breafast tea. 3) The room was hot and the only way to cool it down was to open the window which let in the noise. 4) Had to pay extra to eat dinner between 17:00 and 19:30hrs.
bed was very comfortable room was next to lift shaft and very very noisy during night
Nice hotel in easy reach of wembley, staff very curteous and friendly. Would recommend to others and stay in this hotel again.
location for wembley arena and stadium perfect. Pleasent and very helpful staff
The queen size bed was very comfortable. it was very 70's decor and had an extremely small bath. The hotel staff did exceed themselves though by tracking me down some hot chocolate powder for my daughter but the price I paid I thought a sachet would have been standard in the room - which it wasn't. Also the window only opened a fraction (5inches or so) and no air con.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Quite up to date Small room
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Executive lounge small room.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Staff attention to detail, quality of room and location
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
The food at the restaurant was excellent - a fantastic meal.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
clean, modern and comfortable
Convenient for our touring itinery.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly. The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Early check in after a long haul flight was not possible
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
The comfortable bed and the heater in the room The endless corridoors and minimalist signage
Comfortable bed, air conditioning Toilet is jammed in too close to the wall!
The cleanliness, the friendliness of the hotel staff, the value, and the close proximity to the airport including shuttle transfer was perfect. It was great. I was not disappointed.
The staff. They were the best hotel staff after about 80 hotels we have stayed in the last 3 months around Europe / UK. No business centre. A 4 Star property must have business facilities. Especially located near Heathrow Airport.
The restaurant and breakfast food was good and adaquate but not outstanding. I was very pleased with the good sound proofing in the room so that we did not hear the airplanes taking off very close to the hotel. Good job! The bed mattress in our room was very hard and uncomfortable. I could hardly get to sleep. Also the bed cover (duvet) was way too warm and the only other blanket provided (in a closet) was also too warm for the weather. This was by far the worst bed we experienced in our month long travel in Europe. Your should do something about the bed and covers.
Help at front desk Expensive menu
Location I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.
they don't provide towels for the neaby spa- so I had to walk back as they didn't tell me this fact when I booked in
room small but clean. bathroom clean. breakfast very good. we were just on an overnight between flights and it was good value for money. hotel is slightly run down - lounge area a bit tired looking - would not encourage patrons to have a social drink in bar.
Convenience for the price Bar Prices
Location, Bar prices exhorbitant, slightly run down nature of hotel.
Tea making facilites in the room would have been apperciated.
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
Lounge Area Room was very warm
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
We had dinner in the restaurant and were disappointed with the quality and value.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
Great Value, given London location. Rooms very sizeable and well equipped.
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
First class all the way Limited menu selectin in the sports bar
Location and friendly staff Cleanliness
The size of the room and the Hotel's location poor service at the restaurants
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good. A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.
Cleanliness of room N/A
Overnight stay at Heathrow, prior ot flight
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.