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Pleasant grounds lovely buildings and reasonable staff Broken damaged stained mouldy, may have been clean but left you wondering if it was. They need to invest in maintenance and get rid of all the clipboard brigade. Too many staff wandering around and no one fixing the important stuff. Sack the manager. Pay staff to improve things not count the problems...
Reception is modern, the staff were helpful. Full English breakfast was a buffet service but well stocked and well presented. Room is dates, not very clean especially the shower, which was not appearling at all.
The surroundings were very pretty , the staff were friendly and very helpful. The hotel was within walking distance of the railway so getting in to London was easy didn't have to worry about parking as we left the car at the hotel.
It was close to a venue I was attending and within my budget The bar was drab and had no bitter on draught.
Nice hotel reception and bar area Overpriced, not sufficient parking. rooms need decorating bed pushed against wall
Location and excellent breakfast Tiny room (my double bedroom was smaller than my mother's single room), many unecessary furniture items in the room thus no space for the suitcase or to move around freely, incompetent reception staff (when responding to my friends calling for me at the hotel), no internet availability, telephone voicemail & shower head not working
It was very comfortable, modern & clean, definately recommend it to friends. The only thing I didn't like was the bacon for breakfast, being Irish i'd prefer it cooked more! Also there was lots of cigerette buts outside the entrance to our door to lift for room, a big ashtray would be very beneficial in these area's ?
The staff were extremely helpful and accomodating. The setting was very beautiful and peaceful - especially given how centrally located it is.
The friendliness of the staff. The excellent service in the Bar. No lighting outside the room to see the lock in the dark.
Clean, good food, friendly staff Decoration of room and bathroom somewhat dated
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
friendly staff, convenient location
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Very convenient, great location to airport
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
location for airport
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Slick check in, very clean and comfortable
The food was great, and the service terrific too. Doors a bit scratched up.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Close to the airport The rooms was far too hot.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Nothing decor very tired, noisy
Close to the airport. Elegant in its own way. The rooms are a bit small.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
the strict minimum!! 14 GBP for wifi
This guest did not leave comments about this hotel.
Great location. Great staff. Best hotel experience.
The hotel is relatively new. Shower:no water pressure, and water changes from cold to extremely hot all the time.
It was modern, had a pool and sauna. I did not like the location. If I'm to go to London next time, I'll make sure to get a hotel right in the city. This one was way away, so we wasted time commuting every day.
The food is outstanding! Not enough towels to control the flood from the shower.
Hotel, breakfast, staff. Location
All staff were friendly & accommodating. Our flight was early, and we arrived at hotel before check-in time. The manager/bellhop were very accommodating, helped take care of luggage & help us relax. After a long overseas flight, this was so appreciated.
NOT MUCH READ BELOW Stayed in Hotel, When arrived no Cot as requested, Took 2 hours to get one, Power cut caused Mayhem. My wife is pregnant nearly fell in corridor as no emergency lighting. Also stuck in our rooms 5th Floor, no TV's as no signal. The lifts were down as well
Great service. Reasonable food prices. About 5-10 minutes walking distance from the tube/train. Very convenient. Just a couple of walking minutes from a mall. About 15min driving distance from downtown/major tourist atractions. Wish it was right in the heart of downtown/major tourist attractions, but it was really close to the tube. Sometimes hard to park downtown anyway for over 2 hours.
Very nice. The staff went absolutely above and beyond for us. I chose the location, but it was farther from downtown than I wanted. Hardly the hotel's fault.
Friendl staff, large rooms, plentiful breakfast options The last day we were there the a/c was releasing a horrible smell.
Clean room and nice view from the bar. Quick checkin Service and breakfast was very average. Nothing special
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Staff attention to detail, quality of room and location
Our stay could not be faulted, location, room, facilities, breakfast all excellent. Venue minutes walk for the concert and public transport make city easily accessed for visit Nothing
Was attending a concert and was very close to venue .
That it was central to where I wanted to visit. The staff were very friendly and helpful
bed was very comfortable room was next to lift shaft and very very noisy during night
excellent location for our needs
The queen size bed was very comfortable. it was very 70's decor and had an extremely small bath. The hotel staff did exceed themselves though by tracking me down some hot chocolate powder for my daughter but the price I paid I thought a sachet would have been standard in the room - which it wasn't. Also the window only opened a fraction (5inches or so) and no air con.
Nice hotel in easy reach of wembley, staff very curteous and friendly. Would recommend to others and stay in this hotel again.
Closeness to Wembley Stadium. 1) Having to pay £10 to park my car in the basement. 2)The only tea supplied in the room was Earl Gray. I don't like the same and would prefer Engish Breafast tea. 3) The room was hot and the only way to cool it down was to open the window which let in the noise. 4) Had to pay extra to eat dinner between 17:00 and 19:30hrs.
Location. Checkout time of 12 noon was more convenient than some other places, where it is 11 am. The lifts, corridors could do with renovation. The rooms also were poorly ventilated.
location for wembley arena and stadium perfect. Pleasent and very helpful staff
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The food at the restaurant was excellent - a fantastic meal.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
clean, modern and comfortable
Convenient for our touring itinery.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
The staff. They were the best hotel staff after about 80 hotels we have stayed in the last 3 months around Europe / UK. No business centre. A 4 Star property must have business facilities. Especially located near Heathrow Airport.
room small but clean. bathroom clean. breakfast very good. we were just on an overnight between flights and it was good value for money. hotel is slightly run down - lounge area a bit tired looking - would not encourage patrons to have a social drink in bar.
Location I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.
The restaurant and breakfast food was good and adaquate but not outstanding. I was very pleased with the good sound proofing in the room so that we did not hear the airplanes taking off very close to the hotel. Good job! The bed mattress in our room was very hard and uncomfortable. I could hardly get to sleep. Also the bed cover (duvet) was way too warm and the only other blanket provided (in a closet) was also too warm for the weather. This was by far the worst bed we experienced in our month long travel in Europe. Your should do something about the bed and covers.
they don't provide towels for the neaby spa- so I had to walk back as they didn't tell me this fact when I booked in
The cleanliness, the friendliness of the hotel staff, the value, and the close proximity to the airport including shuttle transfer was perfect. It was great. I was not disappointed.
Help at front desk Expensive menu
The comfortable bed and the heater in the room The endless corridoors and minimalist signage
Convenience for the price Bar Prices
Location, Bar prices exhorbitant, slightly run down nature of hotel.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Early check in after a long haul flight was not possible
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Lounge Area Room was very warm
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
We had dinner in the restaurant and were disappointed with the quality and value.
Great Value, given London location. Rooms very sizeable and well equipped.
Tea making facilites in the room would have been apperciated.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
excellent facilities. main restaurant closed. drink and mini bar prices too high
The size of the room and the Hotel's location poor service at the restaurants
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
First class all the way Limited menu selectin in the sports bar
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
Nothing Dirty and unfriendly staff
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Great Value for money!
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
A bed to sleep Old hotel needs updating
The staff are incredibly helpful and can;t do enough to ensure you enjoy your stay! Bed was a little bit hard, but no bed is ever quite like home is it?!!
The old world charm, but with modern service, but again the staff gave you the attention we used to get 30 years ago. well done!!
that i got an upgrade as there was a problem with room i was to have in first place... the first room the cistern had a overflow problem.... the other room curtains and valance was tatty and shower head had lime scale, also had to use fore escape to re enter as there was a do in the hall.
The rooms and grounds were stunning and the staff were extremely efficient, polite and courteous.
Breakfast. Very good food and service. Cold room
lovely gardens guest wing bathrooms were a bit shabby
The architecture; the driveway through trees; the gardens; the fresh veg./herbs homegrown; the dining room; the car parking; the breakfast; the clean bathroom; the feeling of security; the polite staff; the location. The stained carpet in 204 (can't you shampoo it?); the torn sofa; only one small soap bar; the fact that you encourage pets/dogs is a bit off putting; the dog dirt in the grounds (I got this on my shoe for the first time in 20 years!).
The location is just perfect. Staff are very friendly. We stayed in a Double Bed Room. Unfortunatley the beds were joint (2 Singles) It was not comfortable when you went in the middle.
Staff very pleasant and helpful, beautiful setting
The peaceful surroundings in a very populated area. No