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Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Brand new Hotel next to airport!
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
New Hotel with all facilities in excellent order. Restaurant was very good None
Helpfullness of the staff
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
It is close to the airport
Close to the airport, spacious rooms A little too pricey
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Helpful staff Very small room, supposedly for 4 people, really only suitable for 2 adults and 1 or 2 small children but ok for adults 1 or 2 nights if you are on a tight budget
Location is superb, quiet and calm. Rooms are comfortable, simple and rather sweet. Wi-fi internet access is working without any troubles. Parking is very well situated and useful. Rooms are cleaned every day thoroughly. Overall impression: best you can find for such modest amount of money. I'm very pleased with this particular hotel and all the Campanile network. Nice!
Excellent location and price nr bus service to lyon and with car parking If you don't like ground floor then request a first floor room.
Quality of food for the price Location map unsatisfactory. Staff helpful once found in explaining how to get too and from hotel
Staff were friendly. Rate was cheap. The room was too small for 4 - the booking was specifically for a family room. The bath/shower needs to be renovated urgently. Hotel was not within walking distance of stadium - a problem with how the hotel appears on the web map.
friendliness at breakfast with a smile ; quick check out ; parking facilities
Wireless Internet, very good food in the hotel restaurant, friendly staff Very small room; noisy environment; apparently thin walls (could heard the neigbours very well); outside access to the rooms; door could only be snapped but it couldn't be locked properly
easy communication with the staff could not have fully opened window in the night
locality and simplicity no tea making facilities in the room
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Clean, comfortable, efficient, modern, excellent safe parking! no
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
No food or drink available on Sunday evening.
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Took personal interest, friendly, welcoming, accompanied us to restaurant. BBC news on for us. Fab
The staff were extremely friendly and helpful at all times.
Excellent family atmosphere, and great people running the place.
The Cleanliness and the hotel staff( the owners) Just the location it's away from the center but i
in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work
Easy hotel, with good advice, quiet environment and good breakfast - good value for money none
owner from Italy and very gentle, not as other French owners.
Friendly welcome service . This is nicely renovated hotel, well managed. Superior rooms are good . Attention to details is good .Good value for money.Suitable for business use .WIFI working in the room which was the furthest from reception.
Friendly staff, good parking, substantial breakfast with excellent coffee Unlike other Best Western Hotels I have stayed in, this one was rather more like a motel than a hotel and for this reason I find it difficult to put it into any of the 'holiday' categories listed above. For a city trip to Lyon it is a bit far away - a bus journey and 2 metro trains.
the best stopover on your way to south of france
Clean crisp white bed linen. Bargain half price on room rate. Good food though variable quality and a bit pricey. My lamb was superb but my wife's steak a bit tough. Great swimming pool for our two year old to enjoy. The door could not be locked from the inside so we couldn't prevent our two year old from letting himself out. There was no shower curtain and the shower head was waist height.
Chosen for location to business being visited. ok 3* motel type accommodation. Comfortable & clean. On bus route from Lyon. Declined to take the pricey breakfast.
Good room-size, quiet, nice pool, great outside sitting area The price for breakfast is far too high
Booking via website Smile of employees Wifi system with card to buy at reception
Very good quality of restaurant. Cooperative and very friendly staff of Restaurant and Hotel. Even if the rooms are front road, enough quiet. some difficulty for wireless connection (probably to many connections together!?
The room was well appointed and the reverse cycle airconditioning was excellent. Secure parking was available directly outside the room. The pool and surrounding area was relaxing with ample sunlounges and comfortable seating provided. Coffee/tea making facilities were availail on request. Staff were extremely helpful making the stay very pleasant.
comfortable .Good location
Service. In spite of a late arrival and a closed kitchen, the staff was willing and able to provide a delicious salad.
Good breakfast and excellent staff.
The food was fantastic, cooked to perfection and service was excellent. No one bothered you and the nights rest was lovely. Nice comfortable beds, good showers.
I booked the hotel as intermediate stop place when traveling to our holiday destination in Spain. Reasons for choosing this hotel were rate and location. The reservation through booking.com was misunderstood because my comments about addition of an extra bed to a 3-person room were overlooked. however, this was solved in an excellent way by the hotel personnel by offering me two 2-person bedrooms for the original total price! Also the rooms had air conditioning, which proved to be very welcome as it was ~30 degrees when we arrived. As a third plus I would like to mention the 'restaurant' which, though not 'haute cusine' serves decent meals. Not unimportant when you arrive after a 900km car trip & the hotel being located as remotely as it is Remote location of the hotel: in a 'zi', or Zone Industrielle.
did not like the plastic cups for coffee
Friendly staff, easy check in, restaurant on site, free wifi, pleasant room. Hotel not close to other amenities
efficiently managed and adequate for stay over during travelling
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
They had forgotten that we had booked a twin room
Advertised free inter net wi fi when in fact it was chargeable.
The room was celan, comfortable and close to the shops.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
Albeit choice the dinne rin the restaurant was excellent Air conditioning did not perfrom well
Very clean but sparse, cold floors in the bedrooms! Friendly and helpful staff, clean restaurant, and good car parking. This also offers quick and easy access to main trunk roads and off you go! No complaints - I just prefer carpeted floors in a bedroom!
Good quality comparing to price. I could say worth more than 2 stars Very friendly and fluent english staff