Saint-Genis-Laval Hotels

Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.

My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.

Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.

Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.

Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.

It is close to the airport

Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.

Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.

in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work

It was clean and efficient.we only stayed overnight for our return flight from Lyon

Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend

Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.

locality and simplicity no tea making facilities in the room

No food or drink available on Sunday evening.

Wireless Internet, very good food in the hotel restaurant, friendly staff Very small room; noisy environment; apparently thin walls (could heard the neigbours very well); outside access to the rooms; door could only be snapped but it couldn't be locked properly

Quality of food for the price Location map unsatisfactory. Staff helpful once found in explaining how to get too and from hotel

Staff were friendly. Rate was cheap. The room was too small for 4 - the booking was specifically for a family room. The bath/shower needs to be renovated urgently. Hotel was not within walking distance of stadium - a problem with how the hotel appears on the web map.

Chosen for location to business being visited. ok 3* motel type accommodation. Comfortable & clean. On bus route from Lyon. Declined to take the pricey breakfast.

Booking via website Smile of employees Wifi system with card to buy at reception

Good room-size, quiet, nice pool, great outside sitting area The price for breakfast is far too high

Service. In spite of a late arrival and a closed kitchen, the staff was willing and able to provide a delicious salad.

efficiently managed and adequate for stay over during travelling

I booked the hotel as intermediate stop place when traveling to our holiday destination in Spain. Reasons for choosing this hotel were rate and location. The reservation through booking.com was misunderstood because my comments about addition of an extra bed to a 3-person room were overlooked. however, this was solved in an excellent way by the hotel personnel by offering me two 2-person bedrooms for the original total price! Also the rooms had air conditioning, which proved to be very welcome as it was ~30 degrees when we arrived. As a third plus I would like to mention the 'restaurant' which, though not 'haute cusine' serves decent meals. Not unimportant when you arrive after a 900km car trip & the hotel being located as remotely as it is Remote location of the hotel: in a 'zi', or Zone Industrielle.

Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!

They had forgotten that we had booked a twin room

Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.