Pros (+) Na
Cons (-) Not very clean, there was a plastic bag placed over the fire alarm when we got there. There was people outside our room banging on the door next to us for a long time.
2 stars
SureStay by Best Western Salt Lake City Downtown
1009 South Main Street, Salt Lake City, UT 84111, United States
Salt Lake City, UT
See location+1 801 355 4567Photos of SureStay by Best Western Salt Lake City Downtown
Overview
Welcome to SureStay by Best Western Salt Lake City Downtown, where simplicity meets value in Utah's vibrant capital city. Our hotel stands out for its recently renovated spaces and unbeatable downtown location, making it the perfect choice for travelers seeking quality accommodations without the premium price tag. We combine the relaxed atmosphere Salt Lake City is known for with the exceptional value and reliable comfort that define the SureStay experience. Our hotel is designed with your comfort and convenience in mind. Each morning, start your day with our complimentary full breakfast featuring eggs, sausage, hash browns, pancakes, and assorted juices served in our welcoming lobby. Take a refreshing dip in our heated outdoor pool (open May through August) or stay connected with free WiFi throughout your stay. Our clean, comfortable rooms provide everything you need for a restful night's sleep after a day of business or exploration. SureStay by Best Western Salt Lake City Downtown is your gateway to exploring the best of Salt Lake City. Located just 2.5 miles from the historic Temple Square and 3.5 miles from the stunning Great Salt Lake, our hotel in Salt Lake City puts you within easy reach of wilderness adventures in Cottonwood Canyon and cultural experiences at the Natural History Museum of Utah. Savor authentic Mexican cuisine at the renowned Red Iguana or enjoy Italian favorites at Olive Garden, both just a short drive away. Business travelers appreciate our proximity to the University of Utah, Westminster University, and Salt Lake City's thriving downtown business district. The team at SureStay by Best Western Salt Lake City Downtown is excited to welcome you to Salt Lake City. Whether you're visiting for business, outdoor recreation, or family adventures, we provide a comfortable, affordable base with all the essentials you need for a worry-free stay. Rest easy, rest assured – your satisfaction is our highest priority.
Latest deals for SureStay by Best Western Salt Lake City Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at SureStay by Best Western Salt Lake City Downtown
- Outdoor pool
- Free Wi-Fi
- Private bathroom
- Coffee machine
- Air-conditioned
- Flat-screen TV
- TV
- Internet
- Pets allowed on request. Charges may apply.
- Laundry facilities
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Shower chair
- No smoking
- Toilet with grab rails
- Upper floors accessible by stairs
- Designated smoking area
Services and conveniences
- ATM on-site
- Safety deposit box
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Telephone
- Storage available
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool with a view
Outdoor
- Garden
Things to do
- Bicycle rental
Health and safety
- Daily housekeeping
Reviews of SureStay by Best Western Salt Lake City Downtown
6.6
Okay
1068 verified ratings
Wonderful
160
Very good
135
Good
218
Okay
100
Fair
114
Mediocre
87
Poor
254
Summary of reviews
Pros (+)
Cons (-)
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.8 out of 10
42 reviews
4.2 out of 10
7 reviews
All reviews
Pros (+) Staff was nice.. room was a room.
Cons (-) Did not like the drinks who kept making their car alarm go off at 2 AM. Free breakfast wasn't that great, but it was clean in the small breakfast room.
Cons (-) Staff at reception was incredibly unhelpful, rude, and spoke down to (and ignored) guests. Ice machine and vending machines are broken and evidence suggests they have been for awhile. Wifi does not reach all rooms. Technology is dated and walls/floors are very thin. We could hear everything happening outside and upstairs. Misleading name, no where near City Creek. Cheap quality everything. Regrett...
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Pros (+) Nothing
Cons (-) uncomfortable bed and pillow, thermostat intentionally disabled, pathetic breakfast, stained carpets, rundown
Pros (+) Cleanliness is good AC is cold For serving is quickly response (service is good)
Cons (-) Breakfast just few items/choices, so different with other Hotel with the same price but they have more choices
Pros (+) Location is good. Daytime staff seemed friendly.
Cons (-) When I climbed into bed after checking in for a two-day reservation, I slid into soaking wet sheets. Pulling back the covers revealed the unmistakable smell of urine. The front desk manager was completely unsympathetic and refused to apologize or provide any solution until I actively demanded one. He told me that people go in and out of the rooms all the time and there is nothing he can do to prev...
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Pros (+) I liked that a refrigerator and microwave were in the rooom. Also liked that breakfast was offered.
Cons (-) My 11-year old son said the room smelled like a urinal. :( I needed to pull out the febreze and sprays that I could find just to be comfortable. Breakfast was offered, but selection was very limited.
Cons (-) Refrigerator froze the food. Air condition was very noisy. No shampoo was provided. Maybe forgot ???
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at City Creek Inn & Suites?
Guests have consistently praised the comfy beds and spacious rooms at City Creek Inn & Suites, ensuring a good night's sleep during your stay.
Is parking readily available at City Creek Inn & Suites?
City Creek Inn & Suites offers free parking with added security, including a gated parking lot accessible only with a room key, providing peace of mind for guests with vehicles.
How is the food quality at City Creek Inn & Suites?
Guests have found the breakfast to be a solid spread, with the option for waffles every morning, making it a convenient and satisfying start to the day.
What is the cleanliness like at City Creek Inn & Suites?
While some guests have mentioned concerns about the neighborhood and room cleanliness, others have found the rooms to be clean and the staff decent, ensuring a comfortable stay.
When is the best time to visit City Creek Inn & Suites?
City Creek Inn & Suites experiences low season in November and high season in February, providing potential visitors with insight into the best times to plan their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Gated Parking Access
Guests appreciated the added security of a gated parking lot, especially for those traveling with vehicles.
Consider Bringing Your Own Supplies
Some guests found that the hotel's kitchens were not well-stocked, so consider bringing your own prep and cleaning supplies if you plan to use the kitchen facilities.
Be Mindful of the Neighborhood
While some guests found the neighborhood to be acceptable, others mentioned encountering shady characters. It's advisable to be cautious and aware of your surroundings.
Check the Pet Fee Policy
If traveling with pets, it's essential to inquire about the pet fee policy beforehand to avoid unexpected charges.
Be Prepared for Thin Walls
Light sleepers may want to be aware that some guests found the walls to be thin, which could potentially lead to noise disturbances.
Verify Room Features
Some guests encountered discrepancies between the hotel's online pictures and the actual room conditions, particularly regarding lighting and room amenities. It's advisable to verify these details before booking.
Consider Alternative Dining Options
While some guests found the breakfast facilities to be good, others were disappointed with the breakfast offerings. Exploring nearby dining options could be a good alternative.
Be Cautious of Surroundings
Several guests mentioned encountering homeless individuals in the vicinity, so it's advisable to be cautious, especially when entering and leaving the hotel.
Verify Room Cleanliness
Some guests encountered cleanliness issues, such as dirty rooms and carpets. It's advisable to verify the cleanliness of the room upon check-in.
Inquire About Security Deposit Policies
Guests reported issues with security deposits, including challenges with refunds. It's advisable to clarify the security deposit policies before making a reservation.
Location
1009 South Main Street, Salt Lake City, UT 84111
What's nearby
- Salt Lake City and County Building0.9 mi
- Liberty Park0.9 mi
- Salt Lake Public Library0.9 mi
- Chase Home Museum0.9 mi
- Salt Palace Convention Center1.4 mi
- Vivint Smart Home Arena1.6 mi
- Family History Library1.6 mi
- Salt Lake Temple1.6 mi
- Salt Lake Tabernacle1.6 mi
- Temple Square1.6 mi
- Cathedral of the Madeleine1.6 mi
- LDS Conference Center1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay by Best Western Salt Lake City Downtown
Low season | November |
|---|---|
High season | May |
Average price (weeknight) | $127 |
Average price (weekend night) | $113 |
When to book a room at SureStay by Best Western Salt Lake City Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at SureStay by Best Western Salt Lake City Downtown
FAQs when booking at SureStay by Best Western Salt Lake City Downtown
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See most recommended stays in Salt Lake CityGood to know
Value for money | 7.2 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Salt Lake City |
Distance to airport | 5.5 mi |
Everything you need to know for your stay in Salt Lake City
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