Guest reviews
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All Reviews
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Solo
Overall Rating
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10.0 "Wonderful beach."
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9.4 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.5 "95%liked the proximity to shopping ." 10.0 "Business sites within easy reach , said 100%." 10.0 "City centre within easy reach , said 100%." 9.7 "97%liked the proximity to sightseeing ." 10.0 "100%appreciated the closeness to the beach ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."9.2 "92% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 9.4 "Lovely bar service , according to 94%." 10.0 "100% said therecreation staff was great ." -
8.2 "Vibe was good."9.0 "90%
enjoyed the friendly atmosphere ." 9.7 "97% said it was astylish hotel ." 7.6 "76% thought, thehotel was modern ." -
7.4 "Good cleanliness."7.7 "77% said
rooms were clean ." 7.5 "75% thoughtit was clean ." -
6.7 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 5.1 "Only 51% thought theshower was ok ." 5.6 "56% thought theminibar was ok ." -
6.5 "Internet is average."5.9 "59% thought the
wifi quality was ok ." -
6.3 "Breakfast is mediocre."
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4.6 "Value below average."3.5 "The
price was too high for 65%." 1.3 "87% said thebreakfast was too expensive ." 4.3 "57% saidbeverages were too expensive ."
Overall Rating
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9.2 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.0 "Great service."8.9 "89% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." -
7.8 "Good vibe."8.7 "87%
enjoyed the friendly atmosphere ." 7.2 "72% thought, thehotel was modern ." 9.8 "98% said it was astylish hotel ." -
7.4 "Nice rooms."9.5 "95% thought the
view was good ." 7.9 "79% saidrooms were clean ." 8.1 "81% thoughtrooms were spacious ." 7.5 "75% appreciated themodern rooms ." -
7.1 "Good amenities."9.5 "95% thought the
architecture was beautiful ." -
6.4 "Breakfast is mediocre."
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6.3 "Internet is average."5.6 "56% thought the
wifi quality was ok ." -
4.6 "Value below average."
Overall Rating
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9.2 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." -
8.0 "Great service."7.7 "77% said the
reception staff was great ." 8.1 "81% thought theservice was very professional ." -
7.5 "Good cleanliness."7.9 "79% said
rooms were clean ." 7.6 "76% thoughtit was clean ." -
7.1 "Good amenities."
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6.0 "Average comfort."6.5 "
Beds were acceptable for 65%." -
6.0 "Rooms are ok."6.5 "
Beds were acceptable for 65%." -
4.2 "Value below average."
Overall Rating
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9.3 "Terrific location."10.0 "
Business sites within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.2 "Great service."7.8 "78% said the
reception staff was great ." -
7.9 "Good vibe."7.6 "76% thought, the
hotel was modern ." -
6.6 "Average amenities."6.5 "65% thought the
building was acceptable ." 5.1 "51% considered thelobby entrance to be so-so ." -
5.9 "Average comfort."6.0 "
Beds were acceptable for 60%." -
5.9 "Pool is mediocre."
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5.5 "Rooms are ok."6.0 "
Beds were acceptable for 60%." -
4.6 "Value below average."
Overall Rating
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9.4 "Terrific location."
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8.4 "Great service."9.2 "92% found the
staff to be very friendly ." -
6.9 "Average comfort."6.8 "
Beds were acceptable for 68%." -
6.8 "Average cleanliness."
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6.5 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 5.2 "Only 52% thought theshower was ok ." -
5.4 "Pool is mediocre."
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4.3 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
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7.7review from
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
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6.5review from
Stop charging resort fees. Include microwave and minifridge in each room.
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8.5review from
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
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8.8review from
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
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8.8review from
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
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9.1review from
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
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10.0review from
Nice Location High price
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10.0review from
Everything!
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6.5review from
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
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5.4review from
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
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9.4review from
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
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8.2review from
Mattresses are too soft
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8.5review from
Location was fantastic, the room was completely adequate for what I needed and the fact that I could stay on the 4th floor and not hear the rooftop club was amazing! I didn't eat at either restaurants because they looked expensive enough that I didn't want to bother as there were hundreds of great restaurants within a 2 minute walk from the hotel. I love the Starbucks in the building and your staff was outstanding. I'll have to check but if I got charged $50 for the "All Access Pass" I will be disappointed because I didn't use it. I know that you are catering to the 21-40 demographic so I would have thought that you would have had restaurants set up for that group, as opposed to a high end sushi restaurant that looked empty most of the times that I walked by. Food and drink is where your bread and butter profit is so why not entice people in with better, less expensive restaurants?
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4.5review from
The location and have stayed at other Hard Rock Hotels in other states and they were great. Fun room and hotel decor; and enjoyed the onsite store. The Hard Rock Hotel in San Diego had air conditioning and elevator problems; pool area too small especially since it was a busy weekend could not enjoy. Lacked hospitality; slow service.
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7.7review from
Our room wasn't cleaned until 4 pm in the afternoon on our second day.We were out all day and expected to come back to relax before dinner in a clean room.We had to wait for it to be cleaned.
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5.1review from
I liked the location and the vibe of the environment especially access to the street level so fast The room size and the sleep, due to the sheets being to thin and not having a comforter I was freezing and did not get any sleep will not over pay for a room like that neither the name.
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8.0review from
The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
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8.5review from
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
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8.8review from
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
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8.8review from
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
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9.1review from
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
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10.0review from
Nice Location High price
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10.0review from
Everything!
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9.4review from
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
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8.2review from
Mattresses are too soft
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8.5review from
Location was fantastic, the room was completely adequate for what I needed and the fact that I could stay on the 4th floor and not hear the rooftop club was amazing! I didn't eat at either restaurants because they looked expensive enough that I didn't want to bother as there were hundreds of great restaurants within a 2 minute walk from the hotel. I love the Starbucks in the building and your staff was outstanding. I'll have to check but if I got charged $50 for the "All Access Pass" I will be disappointed because I didn't use it. I know that you are catering to the 21-40 demographic so I would have thought that you would have had restaurants set up for that group, as opposed to a high end sushi restaurant that looked empty most of the times that I walked by. Food and drink is where your bread and butter profit is so why not entice people in with better, less expensive restaurants?
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7.7review from
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
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7.7review from
Our room wasn't cleaned until 4 pm in the afternoon on our second day.We were out all day and expected to come back to relax before dinner in a clean room.We had to wait for it to be cleaned.
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6.5review from
Stop charging resort fees. Include microwave and minifridge in each room.
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6.5review from
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
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5.4review from
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
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4.5review from
The location and have stayed at other Hard Rock Hotels in other states and they were great. Fun room and hotel decor; and enjoyed the onsite store. The Hard Rock Hotel in San Diego had air conditioning and elevator problems; pool area too small especially since it was a busy weekend could not enjoy. Lacked hospitality; slow service.
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5.1review from
I liked the location and the vibe of the environment especially access to the street level so fast The room size and the sleep, due to the sheets being to thin and not having a comforter I was freezing and did not get any sleep will not over pay for a room like that neither the name.
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