Hard Rock Hotel San Diego

Reviews

Pros

"Clean, comfortable fun, great location!." (in 61 reviews)

"The room was spacious and clean." (in 37 reviews)

"Great location with pool view" (in 17 reviews)

Cons

"Hidden fees when we checked in ." (in 3 reviews)

"There is no free parking" (in 5 reviews)

"water pressure in the toilet, no shower hand, AC not cooling" (in 5 reviews)

Show reviews that mention

+

gas lamp

janes

san diego

petco park

hidden fees

great location

near the convention center

mini bar

restaurants and bars

parking and valet

champagne birthday

bottle of water

train crossing

pool area

great hotel

friendly staff

charges incorrect

room was nice

Good

Oct 2018

6.8

Not bad, not great.

Nice rooms. Good size. Clean. Good location. Close to convention center.

Pool area needs a revamp. Unclean. Poor service. Gym could be better.
Good

Feb 2017

8.0

The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
Good

Dec 2016

7.7

Mixed view on hardrock

The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be

After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Good

Nov 2016

6.5

Resort fees

Stop charging resort fees. Include microwave and minifridge in each room.
Excellent

Oct 2016

8.5

The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service.

The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Excellent

Sep 2016

8.8

The bed was very comfortable and my view was amazing!

One of my towels was dirty upon arrival.
Excellent

Aug 2016

8.8

Does what it says on the tin....

Great location, great staff, clean, funky and fun.

Rooms are small and water pressure sucks.
Excellent

Aug 2016

9.1

Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor.

After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Excellent

Jul 2016

10.0

Great hotel and Service

Nice Location

High price
Excellent

Jun 2016

10.0

Loved it!

Everything!
Good

Jun 2016

6.5

Price discrepency

Fine hotel

Was charged for a king suite and received a regular room. Haven't received the credit yet.
Okay

May 2016

5.4

Underwhelmed

Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice.

Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.

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