The Atwood

The restaurant was great. Good food and staff. Fast service The room was dirty, falling apart, noise from the freeway was loud, the room smelled like bad bathroom cleaner, bed was uncomfortable, shower knob wiggled and felt like it was going to come out of the wall, noises from the pipe, bubbling from the ceiling paint in the bathroom, bathroom door looked like it had been forced open at one time, pool smelled bad, hot tub was worse.

The decor was nice & the staff were friendly. Crust Kitchen, the restaurant, was also very good. The bathroom was not very nice - it was very dingy & did not look like any of the pictures we saw online. Our room could have used new pillows, & in general, new towels were needed too. Two of the outlets in our room didn't work, including one located beside the bed...which was very annoying. Our biggest complaint though, was the noise. There was no sound-proofing in the walls & we could literally hear our neighbours speaking. We stayed for seven nights & many times we were woken up by our neighbours (who changed throughout our stay) & other people arriving back to the hotel late at night.

When you travel you are specting to get to the hotel and relax to get an early flight. We spend a terrible night at the hotel cause of the storm and couldn't sleep cause of lack of electricity. I invited my daughter that is going thru cancer to enjoy a pleasent night and we stayed up all night to depart and get to the airport cause the electricity never came back. We talked with the manager and he wasn't helpful. We wanted to talk with someone besides him or the owner and he said no. I'm not traying to get an advantage cause of the weather like the manager said I was. Cause of his lack of experience he is not providing the hotel a good review. I don't recommend staying there they will not make you feel at ease or welcome.

I didn't like how they played the music by the pool all night long. That was super annoying

The cleanliness of the hotel. Except there was mildew on shower tiles. They charge you an extra $22.54 per pet per night. This is not told to you at all but you sign paperwork stating they are going to charge you when you check in. They don't tell you and you wouldn't know unless you fully read the small print. So get ready to pay extra then what you paid on Kayak. Also get ready for them to watch your every single step when your outside your hotel room. Talk about stalking.

The hotel was clean but my moms complimentary water had already been drunk half way, the room was decent but as soon as we arrived after a long flight there was no hot water through out the entire hotel. We asked when it would be fixed and we were told we would have to wait till the next day. We had to be up very early the next day for a marine graduation so that was very inconvenient for my family and myself so we decided to cancel our reservation and made our way to a hotel that had running hot water. The customer service andno running hot water. Especially for the price.