Would you like to save as your currency permanently or for this visit only?
Rose Garden / Bascom-Forest
All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.
arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experienced such aweful hotel service in my life. This hotel should be ashamed of itself and should evaluation its purpose and focus going forward. I would go as far as to say people should be fired for the way they mishandled such a basic customer function like this. Will never return to this service shithole again and would not recommend it to my worst enemy.