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Did not get a room. Charged me half the reservation fee.
Landscaping We are moving, and needed a place to stay as our funiture was being packed. We arrived in the evening , we found towels for 1 person and other supplies (tp) low. Alright, we're tired, we'll deal with it later. The next day, after returning from a day of packing, we find our room UNTOUCHED. NO MAID SERVICE DONE. We are told by the manager that despite advertising otherwise, they only service the room every other day and that if we need supplies we will have to go get them ourselves. I've had better, more courteous service at motel 6. This is not a discount hotel, yet they could take lessons from a discount hotel on how to treat guests.
Anna at the front desk was very accommodating, she recommended points of interest and restaurants... Hallways and elevator seemed dirty and unkept. Pool was closed for inspection with no mention on website when booking. Most of the vending machines were out of order and wifi was very difficult to use.
Was able to lay in a bed for a night. Clean floors in the room. Didn't feel like I had to brush my feet off before laying in bed. Getting into bed, made a loud slam onto the floor. Same effect would happen when rolling in bed. My room was facing the railroad track and didn't realize there was a railroad till I heard it pass by. No wi-fi available at time of stay. No little bottles of shampoo, unless hotels stop providing things like that.
The motel had no hot water for 3 days. The motel staff were not upfront of the hot water problem. Each day we were informed that the hot water was only to be unavailable between 10am - 3pm.
The room was beautiful. The design was very modern and clean. I was very surprised to stay in such a beautiful room at such a great price. Would have liked a mini fridge and an elevator closer to our room.
Low price Comfortable beds (great sleep) Nice laminate floors, furniture, granite countertop Friendly staff AC Towels included Neighbor was watching porn. We had little kids with us, so we had to turn on the TV and blast the sound to drown out the noises coming from next door. One thing we don't typically worry about when going with a more expensive hotel.
The staff are very nice and attentive. I had a great impression when I first checked into the hotel. Internet. Internet cost extra $2.99. Do not expect fast speed. I like playing games on my ipad and it just won't load up so I am missing some timely goals (if you know what I mean). This ruins major part of the experience.
The staff were extremely pleasant and helpful. The bed was acceptable and the laminate floor was clean. Much preferable than a hard to clean carpet. The motel had been remodeled to a modern theme. The sink was of poor design and the water splashed all over the counter and floor. You could only use it at a super low volume (dribble). When we informed them the bathroom fan did not operate, they said in the remodeling that they were not connected? Taking a shower created a steam bath. There was not enough towels for 2 people and one bar of soap, no other amenities which you should expect. like Kleenex.
Cheapest motel available during the garlic festival. Staff was generally friendly and helpful. Room wasn't as clean as I expected; complementary "dirty teenager" scent was present the first time we entered the room and could not be aired out throughout stay. Also, train tracks run within about 50 yards of the building, so definitely avoid rooms on that side (same side as the pool) or your sleep WILL be interrupted by large freight trains blowing their horns throughout the night.
Friendly staff Clean, well maintained room and grounds Quiet, easy to sleep Comfortable beds Nothing
Horrible place staff was unhelpful what ever I asked they didn't accommodate for instance they have no fridge or microwave but not even in the lobby a microwave to warm food same with fridge it's all ruined down
Everthing staff is nice maids veey clean
How clean the rooms always are and the staff are very professional! I love that you're near many restaurants and don't have to travel far!
This was the nicest of this type of hotel we have ever seen. Everything was clean and neat. Bed was very big. Well-themed room decor and furniture and their staff was very friendly! . Only reason it didn't get 5 stars was because we wished it was in the normal $40-50 range for the hotel of this class
It was close to gas and food areas, near freeway. Turns out a little too near for us. We could constantly hear the passers-by. The room was pretty decent for the price. Big bed. Comfy. Gave us a place to rest for the night. Had waffles and yogurt with juice and coffee for breakfast which was nice. The pillows sucked. Like i had knots in mine. Had to constantly move to smooth it out. The bathroom walls were kinda dirty. When in there u can see stuff on them. A bit of a turn off :/ Also maybe it was just our location. But we had a lot of foot traffic, what seemed like all night. We were right next to the ice and vending machines. Come 4-5 Am people were filling up their coolers I'm asuming. But the was the wake up time for us. With all the noice we couldnt sleep anymore. So we had a bit of a restless night :(
At least they had security
The front desk staff was polite and pleasant. However there is a complete disconnect between housekeeping and the front desk. I arrived at 3:45pm and was assigned two rooms housekeeping reported as ready that were not made up. Ar least four other guests were assigned rooms that were not ready. Also one guest was assigned a room that was still occupied (how could EVER allow that to happen). I did not get a room until 5 pm. The only way this happens is if management tollerates it. This property needs competent management.
The staff were very respectful! There were a lot of noise from construction workers that were in the rooms above the room I was staying in. I had to change rooms due to the loud noise that management did not take care of! We also were in a room with bed bugs! NEVER AGAIN!
Pretty typical for a 2 star motel overall. Had a newer, good sized TV and HBO. The fitted sheet seemed to be too small for the bed and kept coming off at the corner. The hair dryer didn't work. The room had a strong smell when we arrived, which thankfully dissipated over time. I have noticed this in motel rooms before - seems like the cleaning crew sprays something - wish they wouldn't. The air conditioner was rather noisy. No conditioner or lotion were provided - only shampoo and liquid soap from a dispenser.
Location and price The room was too small for a family of four, with a 4 & 6-years old children. The rooms need more room for luggage.
It was great. Clean room, staff was great, house keeping checked on me everyday. Will stay again!
Very quite, clean rooms, convenient location,. Small breakfast area, looked more like a convinient store than a breakfast area, milk and juice served out of a store containers. Sliced bread open to public touch. Food safety needs attention.
It was convenient, affordable and met what we needed for our trip - a place to stay They could not immediately find my reservation
The staff. They did not have my reservations and could care less
For a lower end price range hotel it offered a lot of great amenities like the microwave and refrigerator in the room, it has a nice pool and the breakfast waffle bar was great. The staff was friendly. The roms were lean but they could use a little up dating.
I appreciated the low cost of the room and the vacinity to nearby outlet shopping center and Gilroy Gardens. We had to go to the front counter to get extra items such as, an iron and ironing board and towels, but the staff was very curteous. I'd reccommend this place if you are looking for low cost and a short stay, but if you need any kind of luxery this is not the place for you. The things I'd like the hotel to imporve are; the bathtubs need to be cleaned with soft scrub, or something that gets the grime up and there is a tear in the carpet on the baseboard as you walk into the room. The rooms are very small and there is no counter space for toiletries, but this may not be something you can improve upon.
The staff was excellent and very helpful. They were very quick with the check in and check out. The room was a bit on the older side and needed updating. Breakfast was too early -- 5am-9am on the weekends is too early for travelers. It should be till 10am on the weekends.
shower pressure was low. heater was not workign you either get icy cold or super hot water
This hotel met all of our basic needs and was a reasonable value for the price. The bed was decently comfortable. The finishes were very poor and there was a lot of wall damage in the room and bathroom. The tub floor was very dirty. The hotel did not provide much in regard to toiletries. WiFi was free but painfully slow. For the price though, I can't complain too much.
Location only. Our phone in the room did not work, had to change rooms because toilet was not functioning properly, and bath tub and shower showed mold and mildew.
I liked the breakfast. They had two types of cereal, cinnamon rolls, make your own waffles, toast, oatmeal. Drinks included orange juice, apple juice, coffee, hot chocolate, and milk. If you need a place to stay for a night and hardly in the hotel this would be perfect. Room also came with a microwave and rmini fridge. View of the outlets through the window. I didn't like the comforter. It looks like a 90s style blanket. The tv is outdated.the bathroom door didn't stay open on it's own. It was held open by a mini trash can.
It smelled like somebody was smocking in the room, flood was sticky, some white stuff in the toilet, very poor cleaning services. Did not like it at all.
Great location, close to restaurants and freeway Staff was not very helpful. The walls are too thin, breakfast was just coffee and danishes
Very near Gilroy Chelsea Premium Outlets, spacious room, free internet, free parking, laundromat, value for money. They even have those hotel-type luggage trolleys you can borrow to facilitate the transportation of your luggage to your car. No
Nice gentleman at the desk, big and very clean room, free Wi-fi, clean pool (though we didn't use it), just off Hwy 101 and minutes away from the malls, suitable for a final stop going to San Francisco. Good Value for money. Shrink-wrapped breakfast, coffee wasn't very delicious.
This was the only "cheap" motel available for a last minute stay. We still paid $200 for the one night. The beds were uncomfortable and the room was stuffy. The street outside was loud. The AC was loud.
It was quiet for being in a corner of an intersection it was just like a regular hotel with couple floors I liked how the carport was right outside the door I didn't like the outdated TV
Bathroom was not cleaned well, hairs on floor, shower curtain dirty, worn appliances in bathroom. Carpets seemed to have an odor that was not pleasant.
There were pretty roses planted throughout the grounds. The room was small, the lamp in the bathroom was a bare bulb, the option for curtains was either blackout curtains or nothing, but the only window faced the parking street, with units on the other side that could look in. Both the extra blanket and towels were not cleaned well. When we got back to our room, the only place we could park was towards the street, as there was not enough parking for all guests and the spot directly in front of our room had been taken. Definitely not worth the price!