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Did not get a room. Charged me half the reservation fee.
Landscaping We are moving, and needed a place to stay as our funiture was being packed. We arrived in the evening , we found towels for 1 person and other supplies (tp) low. Alright, we're tired, we'll deal with it later. The next day, after returning from a day of packing, we find our room UNTOUCHED. NO MAID SERVICE DONE. We are told by the manager that despite advertising otherwise, they only service the room every other day and that if we need supplies we will have to go get them ourselves. I've had better, more courteous service at motel 6. This is not a discount hotel, yet they could take lessons from a discount hotel on how to treat guests.
The location was ideal. It was a sad time as the family was in town to attend a funeral. The room needed a microwave and an iron and ironing board. I assumed incorrectly they were in all the rooms.
Laurel Inn in Salinas is conveniently located just off Hwy 101, about 2 miles from downtown. Rooms are basic but clean, with decent TV, small work table, small fridge. Continental breakfast is fine, although some protein options would be nice. However, there is a Black Bear diner just across the parking lot, plus other restaurants and basic shopping options across the freeway (west) or over on Main Street (about a mile east). There is a small pool, although Salinas tends to be cool. Depending on room location, there can be traffic noise, but not too bad. Staff are friendly, and the price is right. Wish the breakfast options were a little better, but there are pastries, fruits, cereal, yoghurt and typical drinks. More substantial options at the local diner or other restaurants. Can be noisy if on the street side. Nothing fancy, but a reasonable place to stay.
good bed, quiet, about the same price as other hotels in the vicinity. tourist season high prices, but goes with the territory
It is a nice clean place. The room was good and comfortable. The breakfast was a good start to the day, not a full breakfast but nice.
The staff The location, no lotion, recycled dated furniture,
Decent value, clean accomodations. Came up to play golf and have reasonably a priced stay since I wasn't going to be in the room much. Laurel Inn fit the bill. Rooms need to be updated. Old tube TVs! Mattresses, bedding are old.
We've stayed at the Laurel in once or twice a year for a few years and thought it was a really good bargain. Will you just stay there again and it seems like even more of a bargain now as the rooms seem clear, there's no flatscreen TVs set of the old ones, and the food in the breakfast bar is much much better with the addition of sausage and eggs and a very nice woman who makes everyone feel welcome at breakfast It was all good but was also nice to have rules that were far away from the freeway; some rooms are kind of close but actually they were soundproof Jennifer not to be too big of an issue. The heater was quite noisy but certainly heated up the room and then we just turn it off for the night. Really everything was pretty comfortable and it was possible to forget that this was a bargain motel because it felt just like a really great motel
Clean and comfortable. Wonderful breakfast and well-stocked. Enjoyed our stay!
This place was great. Close to freeway and lots of close restaurants and stores. Very clean. Staff was nice. Good selection for the free breakfast. Pool/hot tub were very relaxing. I would def stay again. No complaints
It was so clean!! New mattress. Clean, soft sheets. Plenty of pillows. Bathroom area was large enough for woman with lots if make up and hair stuff. Hot water forever. Nice new tv. Great free breakfast with really good French toast. Just families and couples so there was no drama at all. Very very safe. For around $100. A night for a Kung bed I was very impressed and I tried most of the hotels around salinas- the safe ones at least- and this was by far the best!! The manager was rude and snotty. All the other staff was very nice but she had a attitude that ruined a perfect environment. Too bad.
It was a clean, no frills kind of place. I traveled in September and the rate was $113/night which was a bit high but of better quality than lower cost places. It is very close to freeway access without being close to the freeway noise. The mattress and pillows were clean and comfortable. The breakfast area was clean, and the selection decent. The staff were consistently very friendly and helpful. The television was a bit outdated (30" CRT) and the picture was a little dark. I moved from a two queen bed room, which apparently wasn't used much and worth the rate, to a single queen room which was clearly used more and not so much worth the rate. The coffee in the breakfast area was terrible. Only on the last day, when I decided not to have the room maid service, did the front desk complain to me about this. Not sure why, as the room had been serviced the day before, and the maid was very friendly about it when I told her.
It was too pricey. The toilet didn't function properly - maintenance came to fix - still didn't work. Didn't move us to different room. The internet didn't work properly either. It has NO microwave.
Great place to stay, staff was very friendly.
She was rude at time of check in. She expressed frustration, stating that all of us soccer families were coming in at the same time and she was not ready because people were checking out. As this may have been the case, she did relay to the incoming guest. Left a bad taste.
I loved the location. The grounds around the office were gorgeous and adorable. The rooms were clean and comfortable. The breakfast was delicious, lots to choose from.
Location, good breakfast Oddor in elevator
Nice, clean and secure. Nothing to not likr
Locations and helpful staff. Facilities is showing wear and tear.
Drains in sink and tub didn't work properly TV sound didn't work at all
We enjoyed our stay is was nice and comfortable
Bed was comfortable Very dirty. The shower was covered in hair. There were horrible carpet stains. I felt like taking a shower after my stay there....sure didn't want to use the one in my room! The hotel charges a $100 deposit which isn't returned to your account for as long as a week. They offer no receipt for your deposit. This place should be avoided if at all possible.
The room is what I expected for the price. Everything worked and the room was clean enough. We were gone most of the day so we only were in the room to sleep. Our room faced a busy street and traffic noise was easy to hear, but when the a/c was on it covered the noise enough to sleep.
PRICE ONLY CARPET DIRTY , DIRTY TOWEL ON THE FLOOR WHEN WE CAME INTO ROOM ,FURNISHINGS LOOK LIKE THEY CAME OUT OF A THRIFT STORE . HAD TO PAY PER DEVICE FOR INTERNET . BUILDING LOOKS GOOD FROM OUTSIDE , HAD TO CHECK INTO HOTEL THRU A WALK UP WINDOW, LOBBY LOCKED WHEN IN THE SAME PARKING LOT HAMPTON INN LOBBY OPEN . YOU GET WHAT YOU PAY FOR .
Easy to find location. About a mile or two to downtown and old town. Security guards are professional and works all night. Low prices. The new LG washer and dryer are good with pleasing result. There is a swimming pool. Lots of parking space. Hot coffee and hot coffee flavoured drinking water is available in the check-in office from 6am to noon, but closed after that. Closest fast food shop and gas stations are to the south about half a mile. It's on Work Street which is busy with big trucks. If you are on the west side of the hotel it is very noisy. I was on that side in Room 333 and it was noisy since 7AM. I switched to Room 124 facing south parking lot and it became much quieter. No fridge in room or office.. TV doesn't has channels in san francisco san jose area. The worst was the wifi internet. They charge about $4/day. When I needed it and try to pay through the sign on page and could not get past a "incorrect customer code".on that page. It didn't say which line was incorrect. So I had to rely on my T-Mobile phone and the Tmobile signal has only two bars..... If you are to visit Monterey it is about 20 miles west on highway 68 then highway 1. Kind of hard to walk around.
The staff was great and the room was sufficient for our needs. It's a great bargain. The wifi was fine, especially considering it was free. The motel is right off the 101 freeway and shares the parking area with Starbucks and a nice, more expensive motel. I was very pleased with my experience and would definitely stay again when in the area. I would bring my own shampoo and soap next time. In fact, just bring all of your own toiletries, pillows, comforter, and an ice chest. The motel offers soap and shampoo, but they are small. They do the job, but if you want something fancy, bring your own. It was comfortable, but I would have liked a fluffy comforter and soft towels. I missed having a microwave and refrigerator that you usually get in a more expensive place. Did I want to pay over $100 for these comforts? No. We paid $41 for each night. It was a great price. Just bring your own comfy items and you will have a great experience for an incredibly low price.
Coffee in Lobby Bed to sleep in Noise. Room 323 was noisy most of the time. Sounded like one of those wood chipper machines until later in the afternoon. Toilet hardware came undone. Discovered that the shut off valve leaks unless it is in the full open position...feet got wet. Fixed the issue myself and opened the valve to stop water leak. The first staff member I encountered at the front desk did not seem very friendly. The day of check out the new staff member was much better.
The price and location are fine and near the coast I stayed for 3 nights. The staff failed to clean the room or make up the beds any of the days we were there. The hotel staff was contacted but still not done. Very, very poor service and simply unacceptable for any hotel/motel chain.
location- easy 101 access restaurants & walmart only short 10 min drive great price for someone on budget WIFI isn't free:-( non-smoking rooms smell like smoke only give one towel for room with double beds linens are old & don't seem clean so bought my own at walmart phones in rooms don't work laundry service is expensive $2 wash & $2 dry & no change machine in laundry room & hotel will not provide any change pool is small & dirty- don't go in guess you get what you pay for
Price & freeway access
Nothing Mold on walls in bathroom, disgusting carpet, sheets not cleaned
I made a mistake booking this hotel. Very dirty hotel... started from the lobby to the room... stinky place...yucks!, customer service is sucks!
requested a non smoking room. The prior occupant must have smoked in the room has the room had a very distinct smell of smoking.
I had no issues with my stay at the Marriott in salinas. The staff was very friendly, my room was clean and well put together. The spa was amazing and the pool was clean. No issues at all. I'm very happy with my experience here.
Worst experience ever. I had my reservation for a double room. Marriott staff called to cancel on the day of my reservation.
The staff was very friendly and accommodating. Hotel certainly not up to the old Hilton standards but guess they have changed. Bed was reasonably comfortable. Mild noise but nothing more than all hotels. The room I was in was quite warm but use of AC made it too cool -- didn't appear to be sn in-between. Sadly it was too loud outside due to traffic to open windows
During the night the room would get cold then all of a sudden the room would get warm. The mattress on the bed sank in the middle and the pillows were uncomfortable. We will not be back.
The staff were all very professional and helpful. Room was clean with basic amenities in bathroom. Breakfast choices were good with protein offerings and not just carbohydrates. We have stayed here before and continue to find It is impossible to read the directory for the television, it is printed in a tiny font that defies even the most acute eye exam. We understand the need to conserve paper but this is ridiculous. Understand that this is an issue with Direct TV and the Corporate offices, they need to enlarge the room TV channel directories!
Generally nice and clean with good breakfast buffet. Check-out was at 12 noon so great for sleeping late, except you could not close the curtains completely (dark ones) and the California sunlight made it too bright for sleep.
Nice,respectful and very helpful staff
Clean and Quiet. Efficient and Courteous Staff. Very Cramped Parking.
The interior look was nice, if you enjoy the Mexican theme which I do. The breakfast area was small but nice and had a decent array of microwaveable breakfast foods as well as yogurt and waffles. The faucet wasn't installed properly on the sink and the one for the tub was a bit strange and didn't work properly. The beds are horrendous when it comes to comfort. I woke up with a horrific headache due to the beds being so hard and uncomfortable. Oh and the guy at the front desk tried to charge me twice for my room.
The staff are very nice and attentive. I had a great impression when I first checked into the hotel. Internet. Internet cost extra $2.99. Do not expect fast speed. I like playing games on my ipad and it just won't load up so I am missing some timely goals (if you know what I mean). This ruins major part of the experience.
Was able to lay in a bed for a night. Clean floors in the room. Didn't feel like I had to brush my feet off before laying in bed. Getting into bed, made a loud slam onto the floor. Same effect would happen when rolling in bed. My room was facing the railroad track and didn't realize there was a railroad till I heard it pass by. No wi-fi available at time of stay. No little bottles of shampoo, unless hotels stop providing things like that.
The staff were extremely pleasant and helpful. The bed was acceptable and the laminate floor was clean. Much preferable than a hard to clean carpet. The motel had been remodeled to a modern theme. The sink was of poor design and the water splashed all over the counter and floor. You could only use it at a super low volume (dribble). When we informed them the bathroom fan did not operate, they said in the remodeling that they were not connected? Taking a shower created a steam bath. There was not enough towels for 2 people and one bar of soap, no other amenities which you should expect. like Kleenex.
The room was beautiful. The design was very modern and clean. I was very surprised to stay in such a beautiful room at such a great price. Would have liked a mini fridge and an elevator closer to our room.
The motel had no hot water for 3 days. The motel staff were not upfront of the hot water problem. Each day we were informed that the hot water was only to be unavailable between 10am - 3pm.
Cheapest motel available during the garlic festival. Staff was generally friendly and helpful. Room wasn't as clean as I expected; complementary "dirty teenager" scent was present the first time we entered the room and could not be aired out throughout stay. Also, train tracks run within about 50 yards of the building, so definitely avoid rooms on that side (same side as the pool) or your sleep WILL be interrupted by large freight trains blowing their horns throughout the night.
Low price Comfortable beds (great sleep) Nice laminate floors, furniture, granite countertop Friendly staff AC Towels included Neighbor was watching porn. We had little kids with us, so we had to turn on the TV and blast the sound to drown out the noises coming from next door. One thing we don't typically worry about when going with a more expensive hotel.
Anna at the front desk was very accommodating, she recommended points of interest and restaurants... Hallways and elevator seemed dirty and unkept. Pool was closed for inspection with no mention on website when booking. Most of the vending machines were out of order and wifi was very difficult to use.
customer service. The jacuzi was hot for the cold night of relaxation the carpeted floors are due for a cleaning.
Clean and comfortable Nothing
Everything was clean. The bathroom door didn't close.
Front desk staff was very rude. The hotel is cramped, unattractive and right next to a very loud highway. The room smelled like every guest ever had spent all their time chain smoking. On top of all that it was way overpriced.
Clean; friendly staff; good facility (gym, pool); cookies for the guests; good breakfast offering. Everything fine for the business traveler.
Room was clean and well apppointed. Need a little green buffer between hotel and highway
Really everything was quite nice. The bed was comfortable (firm mattress), the room was clean, the food was good and the staff were very friendly and helpful. The first night we got there, the room we were given had a roof leak and despite having full capacity that night, they were able to put us in another room immediately. The walls were quite thin so we could hear the conversation and the tv next door.
comfort high room cost
Nothing. I contacted corporate for a refund. There was mold in the tub!
Parking was easy The shower was horrible. No water pressure at all and the water was barely warm when put on all the way hot. The bed was also horrible. Might as well put linens directly on the box springs. Would have been just as comfortable.
Clean spaces and room. Didn't care being put in a handicap room, not a big deal but it was for only one night. The vending machine on lobby level didn't accept dollar bills, that was a little annoying. Waffle batter was too thick so it took long to get it out of the dispenser.
Clean, quiet even though it was near freeway, very nice staff. Pricey as they all are this time of year
Great location Spacious room Polite staff Car parking needs more attention. Few parked cars were way out of their guidelines.
This guest did not leave comments about this hotel.
Family enjoyed the pool and the breakfast especially the waffles. Staff was very friendly and helpful when we needed something.Everything we expected at the price we paid.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The beddings smell fresh and clean.My kids enjoyed the experience. Breakfast options were okay. We had a great time! The price was a bit high for a 2 star hotel.
manager was very flexible on meeting needs that he wasn't contracturally obligated to fulfill. He did this late at night and in a crowded hotel. Thank you! No
How clean the rooms always are and the staff are very professional! I love that you're near many restaurants and don't have to travel far!
This was the nicest of this type of hotel we have ever seen. Everything was clean and neat. Bed was very big. Well-themed room decor and furniture and their staff was very friendly! . Only reason it didn't get 5 stars was because we wished it was in the normal $40-50 range for the hotel of this class
Everthing staff is nice maids veey clean
It was close to gas and food areas, near freeway. Turns out a little too near for us. We could constantly hear the passers-by. The room was pretty decent for the price. Big bed. Comfy. Gave us a place to rest for the night. Had waffles and yogurt with juice and coffee for breakfast which was nice. The pillows sucked. Like i had knots in mine. Had to constantly move to smooth it out. The bathroom walls were kinda dirty. When in there u can see stuff on them. A bit of a turn off :/ Also maybe it was just our location. But we had a lot of foot traffic, what seemed like all night. We were right next to the ice and vending machines. Come 4-5 Am people were filling up their coolers I'm asuming. But the was the wake up time for us. With all the noice we couldnt sleep anymore. So we had a bit of a restless night :(
The front desk staff was polite and pleasant. However there is a complete disconnect between housekeeping and the front desk. I arrived at 3:45pm and was assigned two rooms housekeeping reported as ready that were not made up. Ar least four other guests were assigned rooms that were not ready. Also one guest was assigned a room that was still occupied (how could EVER allow that to happen). I did not get a room until 5 pm. The only way this happens is if management tollerates it. This property needs competent management.
The staff were very respectful! There were a lot of noise from construction workers that were in the rooms above the room I was staying in. I had to change rooms due to the loud noise that management did not take care of! We also were in a room with bed bugs! NEVER AGAIN!
At least they had security