Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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9.1 "World class service."9.8 "98% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
8.0 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.0 "Location is great."10.0 "100%
appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to shopping ." 8.9 "89%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
6.4 "Average comfort."
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6.0 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 5.0 "50% thought theminibar was ok ." 5.3 "Only 53% thought theshower was ok ." 5.5 "55% said theview was so-so ." -
3.8 "Internet is poor."1.1 "89% said the
wifi quality was bad ." -
2.6 "Terrible amenities."2.4 "76% thought the
building wasn't nice ." 0.6 "94%complained about the elevator ." 3.0 "For 70%, thelobby entrance was sub-standard ." 3.0 "70% thought thefacilities needed updating ."
Overall Rating
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." -
8.2 "Location is great."10.0 "100%
appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.7 "87%liked the proximity to sightseeing ." -
7.9 "Good breakfast."
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6.9 "Average comfort."
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6.6 "Rooms are ok."5.0 "50% thought the
minibar was ok ." 5.8 "Only 58% thought theshower was ok ." -
2.3 "Terrible amenities."2.1 "79% thought the
building wasn't nice ." 0.5 "95%complained about the elevator ." 3.2 "For 68%, thelobby entrance was sub-standard ." 2.4 "76% thought thefacilities needed updating ."
Overall Rating
-
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
8.1 "Breakfast is good."
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7.8 "Good location."10.0 "100%
appreciated the closeness to the beach ." -
6.3 "Average comfort."
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5.9 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." -
2.6 "Terrible amenities."2.4 "76% thought the
building wasn't nice ."
Overall Rating
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9.1 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.1 "Location is great."
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7.5 "Good breakfast."
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6.6 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
6.6 "Average comfort."
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6.1 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.3review from
We got to relax and enjoy the pool. And we enjoy walking around the tourist sites. Well, the only thing that we didn't like was that my daughters bed was full of sand and we ask for maid services but the sheet still had sand.
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6.0review from
The staff were very friendly and helpful. The rooms were simple but very comfortable. It is ideally located in the very popular Condado area The breakfast could be a bit more varied
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4.3review from
A very good continental breakfast. The TV was decent. Old, needs painting and updates, very noisy with tile floors throughout and slaming doors during the night. Ocuupants next to our room checked in at 9pm and partied until 3:30 am. Front desk personel did not seem very interested in providing service. Pool water was merky. Ice for all rooms could only be obtained from one machine at the pool. I'm surprised that they remain in business. Bad ending to a fantastic cruise.
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5.6review from
Location is good. A lot of activities and shopping near by Bed too soft for my liking
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3.7review from
a room without a window for 4 nights
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8.0review from
Clean, quiet hotel; close to city bus for economical trips to Old San Juan; very close to ocean and restaurants; excellent complimentary breakfast. I would like to have been told, when checking in, about the pool and patio, which I would have used after returning hot from walking about.
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5.4review from
It was affordable & 2 blocks to the beach. It was clear that the staff did not like Americans or really hated their good jobs.
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8.0review from
The front desk staff were awesome! Internet access was pretty simple, they just need a few more computers.
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4.0review from
Needs to be renovated
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8.0review from
Clean, quiet hotel; close to city bus for economical trips to Old San Juan; very close to ocean and restaurants; excellent complimentary breakfast. I would like to have been told, when checking in, about the pool and patio, which I would have used after returning hot from walking about.
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8.0review from
The front desk staff were awesome! Internet access was pretty simple, they just need a few more computers.
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6.0review from
The staff were very friendly and helpful. The rooms were simple but very comfortable. It is ideally located in the very popular Condado area The breakfast could be a bit more varied
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4.3review from
A very good continental breakfast. The TV was decent. Old, needs painting and updates, very noisy with tile floors throughout and slaming doors during the night. Ocuupants next to our room checked in at 9pm and partied until 3:30 am. Front desk personel did not seem very interested in providing service. Pool water was merky. Ice for all rooms could only be obtained from one machine at the pool. I'm surprised that they remain in business. Bad ending to a fantastic cruise.
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5.6review from
Location is good. A lot of activities and shopping near by Bed too soft for my liking
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3.7review from
a room without a window for 4 nights
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5.4review from
It was affordable & 2 blocks to the beach. It was clear that the staff did not like Americans or really hated their good jobs.
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4.0review from
Needs to be renovated
