Have services call room first before knocking at the door to provide service.
3 stars
Embassy Suites by Hilton Santa Clara Silicon Valley
Photos of Embassy Suites by Hilton Santa Clara Silicon Valley
Overview
Located in Santa Clara, Embassy Suites Santa Clara - Silicon Valley is an easy drive from California's Great America and San Jose State University. It also provides a Jacuzzi and an indoor pool.
The hotel's professional staff are available to assist around the clock, and an express check-in/check-out facility provides extra convenience. In addition, the multilingual staff are on hand to offer local information.
The rooms at Embassy Suites Santa Clara - Silicon Valley are themed with facilities including a private bathroom. They all offer a refrigerator, a bathtub and internet access.
Unwind with a drink or enjoy an appetizing dinner at the hotel's very own café. Guests can also opt to eat out in one of the nearby eateries.
Ideally situated, Embassy Suites Santa Clara - Silicon Valley is a short car ride from San Jose Flea Market, HP Pavilion at San Jose and San Jose International Airport.
Latest deals for Embassy Suites by Hilton Santa Clara Silicon Valley
Amenities at Embassy Suites by Hilton Santa Clara Silicon Valley
- Indoor pool
- Fitness center
- Bar/Lounge
- Room service
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Dining
- Microwave
- Bar/Lounge
- Refrigerator
- Coffee machine
- Coffee shop
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Heating
- Air-conditioned
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Cribs available
- Kids meals
- Complimentary breakfast
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Parking
- Private parking
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Bathroom
- Hairdryer
Outdoor
- Garden
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Embassy Suites by Hilton Santa Clara Silicon Valley
8.1
Very good
573 verified ratings
Wonderful
281
Very good
74
Good
74
Okay
52
Fair
41
Mediocre
17
Poor
34
Summary of reviews
Guests say
Guests appreciated the great location and clean rooms, as well as the made-to-order breakfast. However, there were significant complaints about the service, with several guests reporting rude staff and issues with customer service. Noise levels were also a concern, particularly on weekends, with reports of parties and disturbances. Some guests were disappointed with the amenities, including the pool and parking fees.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
377 reviews
7.9 out of 10
93 reviews
4.8 out of 10
1 review
7.7 out of 10
9 reviews
All reviews
Pros (+) Breakfast and evening reception were great. Staff was pretty friendly.
Cons (-) Night staff didn't want to make change for me. The room was just a single room, not a 2-room suite like every other Embassy Suites I've visited. Ran out of towels at pool.
Cons (-) Left specific instructions that were not followed through
Cons (-) The staff really needs to monitor the noise level of the kids staying at the hotel while attending sports tournaments. I had to call the front desk EVERY night due to kids yelling in the halls after 10 PM!
Pros (+) Location. very strategic and close to convention center
Cons (-) The price is ridiculous, too high for a mediocre room, large, but very old and noisy.
Cons (-) From the moment you enter the lobby, the blast of painted-over, allegedly-renovated cigarette-saturated waft almost knocks you off your feet. Even the "renovated" rooms feature popcorn ceilings and the stench is unbearable. Guess they should have burned it to the down and started over. I will ever stay in an Embassy Suites again.
Pros (+) At least once a year, our girls will have a dance competition/convention down the road at the Santa Clara Convention Center. We always choose to stay here instead of the hotels that are a bit closer. It's quieter, roomier, and besides, it only takes 5 minutes to drive to the convention center. (You could spend 5 minutes just waiting for an elevator at the other hotel!) The complimentary breakfast ...
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Pros (+) Location and all the amenities was great! Our room was wonderful. Got a bit concerned about noise because our room was close to the elevator and vending machines, but we hardly heard any noise. Tony at the front desk was very helpful and gave great customer service. Thank you Tony!
Pros (+) Location was close to the airport and the larger room was nice. Bed was comfortable.
Cons (-) The room was not clean. Hair on bed and in bed sheets, hair in bathroom and it had a smell that resembled an unclean room. The t.v. Did not have any pay per view movies for the kids or is to watch. Only cable. The pool was dirty and had a horrible smell of dirty gym socks mixed with too much chlorine. Hot tub was luke warm and cloudy. Pool was also cloudy. The lobby was not as nice as other Embass...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers daily housekeeping, contactless check-in/check-out, and face masks for guests. Additionally, guests can enjoy an indoor pool, a fitness center, and complimentary breakfast.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are very comfortable and provide a great night's sleep. However, a few guests have expressed dissatisfaction with the sofa bed.
Is parking available at the hotel?
Yes, the hotel provides parking, including private parking. However, some guests have mentioned that they were not pleased with having to pay for parking during their stay.
What can guests expect from the hotel's customer service?
The hotel's staff has been described as friendly, helpful, and attentive. However, a few guests have expressed dissatisfaction with the customer service, citing instances of unprofessional behavior.
When is the best time to visit the hotel?
The high season is in July, while the low season is in December. Guests can expect a pleasant stay with clean rooms, complimentary breakfast, and a convenient location near various attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Free Breakfast
Many guests praised the quality and variety of the complimentary breakfast. It's a great way to start the day without having to worry about finding a place to eat.
Consider Booking Directly with the Hotel
Some guests experienced issues when booking through third-party websites. To avoid any potential problems, consider booking directly with the hotel.
Check Room Amenities
Some guests reported issues with specific room amenities, such as uncomfortable sofa beds and non-functional bathroom fans. It's advisable to check the room amenities thoroughly before finalizing the booking.
Inquire About Late Check-Out
Guests who needed a late check-out were pleasantly surprised by the accommodating staff. If you require a late check-out, it's worth asking the front desk for this option.
Be Mindful of Noise Levels
A few guests mentioned noise disturbances, such as maintenance sounds and noisy neighboring rooms. Consider requesting a room away from potential sources of noise.
Utilize the Hotel's Location
The hotel's proximity to attractions like Levi's Stadium and Rivermark Village makes it a convenient choice for exploring the area. Take advantage of the nearby attractions during your stay.
Verify Room Type Upon Check-In
Some guests encountered issues with room types not matching their initial booking. It's advisable to double-check the room type upon check-in to ensure it aligns with your reservation.
Consider Parking Costs
Guests were surprised by the additional cost of parking. If you're driving to the hotel, factor in the parking fees to your overall budget.
Communicate Any Issues
If you encounter any problems during your stay, don't hesitate to communicate with the staff. Many guests found the hotel's staff to be responsive and willing to address concerns.
Location
2885 Lakeside Drive, Santa Clara, CA 95054
What's nearby
- Our Lady of Peace Church and Shrine0.4 mi
- K1 Speed0.8 mi
- Gold Striker0.9 mi
- The Grizzly0.9 mi
- Intel Museum1 mi
- Boomerang Bay1 mi
- California's Great America1.1 mi
- Nvidia1.2 mi
- Santa Clara Convention Center1.5 mi
- Triton Museum of Art2.3 mi
- Oratory of Our Mother of Perpetual Help Chapel3 mi
- De Saissest Museum3.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Embassy Suites by Hilton Santa Clara Silicon Valley
Low season | December |
|---|---|
High season | March |
Average price (weeknight) | $280 |
Average price (weekend night) | $175 |
When to book a room at Embassy Suites by Hilton Santa Clara Silicon Valley
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Embassy Suites by Hilton Santa Clara Silicon Valley
FAQs when booking at Embassy Suites by Hilton Santa Clara Silicon Valley
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Santa ClaraGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 2.4 mi |
Nearest Airport | San Jose |
Distance to airport | 3.2 mi |