Sarnico Hotels

we got lake view which was great No parking available near the hotel due to construction in area. Hotel provides free parking at near by hotel.

Modern and clean bathroom, a great view on the Iseo lake, "wood" everywhere in the room. A rich frigo bar in the room, but quite high prices...

Location was fine, the size of the room was OK, but to many problems to fix the good, Our Friends had problems also. Staff HUGH Problem the woman that is at the front desk immediately started yell at us for no reason she refused to admit that we had a room even though i saw my name on the room list of hers i showed her my passport, so i left and went to a tourist business and she let me print out my reservation confirmation went back to the hotel and she still would not give us our room until a man that also does not speak English looked at my papers and smiled and gave us out key, STRANGE women, then the next morning got a cup of coffee and did not get a saucer for the cup she came screaming again at 6:30am in Italian and put the saucer on the table and with load arm movement complaining about to other customers,, YOU MUST SPEAK ITALIAN & saucer for cup

Fine site. Since early morning on all hotel there is a smell from kitchen.

nothing the hotel is not a 4 star hotel and overpriced also it needs renovating in all a very bad time. the resturant was well over priced with a very bad and rude service

Convenience to ferry Food - inclusive meal very poor, not worth 15euros

The location is excellent with regards to the old city. Just about 100 metres from the funicular - super. 1.The staff on the reception were unfriendly. 2. We could NOT get into dinner in the hotel - we were NOT asked if we required a table at signing in so when we did ask you were fully booked. There are few restaurants in the vicinity and so it was a problem for the fourof us. 3.The tramps outside begging on the hotel doorstep. 4.On checking the guy with no hair took a phonecall in the middle of taking my money and from that point he was involved in a heated discussion on the phone. From that point he did not look at me , speak to me , just took my money handed back the credit card and statement without any eye contact whatsoever! 5. After staying in the Italia in Verona the staff could not do enough for us. They were superb. You ought to send the two guys on reception to the Italia for some interpersonal skill training. It might be below them but they certainly need it if you want return custom to Bergamo!

Location is very comfortable for sightseing and for relaxing walk. Funicular road to Citta Alta is 300 m from the door and you could enjoy the shopping in 10 min. when step out from the hotel. Restaurant was closed for wedding party, so couldn't try the meals and enjoy the view from the roof. The receiptionist was not very enthusiastic to explain how to reach the nearest place for having dinner

wery good the break-fast the room to much hot!!!!!!!!!!!!!!!!!!!!!!!!!

my room was very clean - the hotel is very handy as in front of the train/bus station the noises from the ventilator. I wasnt able to swith it off

Friendly staff

Efficiency on arrival. Clean rooms. Breakfast limited. All products ran out continually. Everyone having to wait for a top up of bread, drinks etc.

Our reservation was for triple room, but our room was a double room with an extra bed which is a small bed than a single bed.We were travelling with our 10 years old son, he is a long boy and we wanted him to be conmfortable.This is why we didin't ask a double room with an extra bed but triple ROOM.Room was small for 3 person. The room was small, and autopark was 20€ per day.

Beds, breakfast. No shuttle or pickup from airport offered.

The staff were very friendly and approachable, the room was large and the bathroom was excellent. The site or the hotel should provide better instructions / maps for people arriving at the hotel at night - the route from Orio al Serio airport to the hotel from the car rental depot was not detailed enough. Secondly, it seems a bit odd that a hotel offering a 24 hour service for the local international airport does not offer at least a simple choice of food or drinks when guests arrive.

Too far from airport - 17 Euro taxi ride - said 3 KM but more like 10K