Excellent service. Superb breakfasts. Friendly and helpful hostess.
The room was clean and the quality of the furniture was excellent with hospitality.
Location, design, details, lovely breakfast, space, light, kindness of the owner and lovely products too. Suggestions for improvement: shower curtain, long mirror, better isolation of windows, extra bin in the breakfast area, music hi-fi, hangers for shower towels, couple of bathrobes.
Very crean room with completely novel design furniture. Better services with warm and kind hospitality.
The room gave us lots of ideas and inspiration´s! Great place to start a holiday, defitinely gave the scapeaway.
Good location for the city centre, shops, museums and restaurants. Very comfortable and clean. Excellent breakfasts.
Great location and a beautiful room.
the shower and bed are great!
Home @ Feek had a very nice room, friendly staff, great breakfast and was located ideally.
Good Hospitality and Comfortable Stay. -Far away fromt he central station about > 10 minutes walking and difficulty in finding the place (Bed & Breakfast) not a hotel.
Room, breakfast & free parking Internet was the worst I have ever used anywhere & not just in the room but through out the hotel. We were there for a couple of days & speeds were 0.8Mbs down & 0.02Mbs up with most pings dropped or latency above 3000ms! Terrible internet,unr
The atmosphere, the view from my room window, the helpful staff, the elegant bar/sitting area. nope!
The staff were absolutely superb. Nothing was too much. The hotel was superclean and friendly.
Good staff care, nice enviroment The breakfast is expensive and not really adeguate. The bathroom should be better: no descend bath mat, no tent in the tub, unacceptable in this level of hotel.
close to station wear and tear
good overnight stop no
price too old and poorly maintained
Great location, good value for money (cheap!)
Very convenient location only metres from the Central Station. Massive TV in the room with a good selection of channels. Bathroom was a little small and a little worn.
Location is good, and convenient for transportation. There is no toilet and shower in room.
nothing but good location
it is very near the central station
Located in city of heart,once again i would like to visit in same hotel i could not find any thing wrong, during my short visit.
close to main station we had billiard on the first floor
location and the small equiped kitchen the beds are moving on the floor and the matrass on the bed....!!!!
We were "upgraded" to a "business apartement" because of overbooking. It was spacious but not the shiniest. Staff very was helpful. Few stops by tram to the centre or 15 min walk. 5 minutes from Antwerpen Central station. Although I had nothing against it, some might not like the neighbourhood.
It worked well without hassle, I got my key on arrival Sunday evening and left it in the box Friday morning. That was all my interaction.
Spacey room, internet connection, quite neighborhood, very close to supermarket Room was bright all night due to translucent curtains and lack of window doors in the kitchen.
Location, 10 mins walking to train station. The cleanliness of the room/flat was under the standar.
The room was clean and the Staff was friendly.Internet worked good but at slow rate.Kitchen was neat and clean.Overall worth staying as it is very near to Central Station and the zoo. Everything was good.Only the curtians were not that dark and anybody can see through it from opposite building.
It was good value for money. Building was not very appealing.
This is an appartment. You feel like at home and there is a good parking for the car.
Everything we need and wanted to have for a city apartment was there. we could making coffie, iron our clothes etc. parking garage was perfect. Food baskets for breakfast were too expansive in relation to what was in it.
the bathroom and the toilet was smelling bad
accomodation, friendlyness, close to shopping and historical centre of Antwerp NA
The room is so romantic and quiet; you dont hear any noise of the city, while it is situated in the middle of antwerp /
the warmth and welcome of the owner, relaxed comfortable and homely atmosphere, very central.
A historic house, quiet location yet right in the centre of town, large room, large modernised bathroom with all facilities. Not everything was quite ready in the room when I arrived, but it was soon sorted out.
Location. Comfort. Historic building. No
The location was fantastic, the surroundings charming and the host and hostess went out of their way to make our stay memorable.Nothing was too much trouble for them and we had a marvellous time in Antwerp.
Free mini bar included in price, which was very reasonable already, and the beer festival in the town was great. There was no hot food for breakfast after the weekend.
The hotel has very modern decor The hotel could not supply one of the rooms I had booked through bookings.com. They simply did not have the room that we had booked.
Location No Airconditioning in Room
Excellent location, secure parking, very well designed rooms. Excellent breakfast, minibar & complimentary drinks was a nice touch as was the free WiFi facilities. Staff extremely friendly. A cool place to stay and I will be booking in future.
Hotel staff was nice , efficient and breakfast was a delight. Rooms are very modern.
Very good business Hotel with every thing you need including coffee making facilities a luxury in Europe++++++ A little difficult to find even though it is in the town square
The bed was very comfortable. Mini-Bar included, and free internet.
It was a very nice hotel. Maybe the best in design i have ever stayed at. A very good advantage is that it is located at the center of Geel near the pubs and that it offered a parking price included. Very good breakfast, and the man at the reception was very polite and very helpful. The only thing that dissapointed me, is that they did not clean the room the second day of our staying and that we found when we arrived, a bag with food, probably from the previous renters.
lack of air conditioning
Definitely will use again if in the area. Friendly, helpful staff - Large clean room. Good parking. Amex payment was not yet available when at the hotel (they just opened). The staff was very accommodating and let me use booking.com for the payment.
Good location in central antwerp, but quiet. Good parking nearby. Had stayed at the hotel for some business trips in the past with postive experience. Decided to stay on family weekend, however would not reccomend this hotel for family! Was made to feel quite unwelcome by the staff, the room is far too small for a cot, (we are unable to move) and the terms for costs relating to the hotel providing a cot were not at all clear and the hotel was completely un flexible around this. Also we paid extra for a top floor room. Website gave impression that this was giving some advatange, but there was absolutely none - Do not book this option. Overall dissapointed.
they could have done more with the rooms. Concrete floors and ceilings are not very appealing to me. Also you should not save money on beds. They could have been better quality so as the sheets; We paid 135 euro a night so you would expect better quality.
The staff was helpful and eager to please. The room was clean with a good view of the city. The hotel rooms has no television or internet access. It was a little too modern for my tastes. The price of a 'suite' seemed too much considering the room.
I really like this hotel and would love to give it a rave review. The rooms are very nice, but sterile. A simple fresh flower would help. The hotel lacks the perfect balance between what it wants to be and what it actually is. They have a night entrance and no evening personnel. I felt a bit uneasy with this. The air conditioning unit started leaking water in the middle of the night. Sadly, it is a very impersonal experience. I feel it is priced a bit too high considering the lack of amenities and services.
The breakfast was nice and the complimentary evening drinks were a nice touch Unfriendly and unhelpful staff. The room felt a bit like staying in a multi storey carpark. There was no ambience
The Location, the free dinks buffet during happy hour. Small room and transparent (glass) wall between toilet and sleeping part of the room.
The hotel is need and very modern--clean, comfortable bed. Flowing coffee. Close to the center of Antwerp. No telephone service in room! I did got my receipt when I left early on Sunday, Sept 14 because no one was manning reception early. But I already paid my bill upon check-in.
The Banks was an excellent little hotel, perfect location, very funky rooms which were even an ok size, nice helpful staff, very nice breakfast included and great value for money. Its new and seems not quite finished yet, but no major construction going on just small things. Very highly recommended, if you want a nice cheap Design Hotel in Antwerp.
Good breakfast helpful staff. Improvement for the room stated above
The Banks Hotel is well-situated in the city center, particularly for those in town for a fashion industry related trip. Also, there is a coffee/tea machine in the lobby that is self-serve for guests, and a complimentary happy hour + tapas from 16h30-20h30. The hotel lobby closes at 20h30 and from that point forward, guests have to enter through a side door by swiping a badge-- it works fine, but is not the most hospitable move for a hotel of its stature. The rooms have an industrial aesthetic which is appealing, though the lack of color makes it feel a bit 'cold.'
Location, location, location! That and the fact that they have a parking garage (EUR 15 for 24 hours) makes this a great place for a short city trip to Antwerp. The reception was very helpfull and had good tips for places to go and see.
Near Centre Friendly Personnel No
The location and parking The usless internet facility. It didn't work at all during my stay. Very disappointing.
The location and good breakfast.
location , price
Location near downtown Reception desk open 24h/24 Noisy
Very friendly staff Thin walls so very easy to hear people in adjacent rooms (snoring)
The staff was friendly and very helpful The room was samll and very modest
the location, the staff was very friendly, it would be better without carpets on the floor as we are all allergic to dustmites, but that's the case of many hotels...
breakfast, stuff, lokalisation rooms are cleaned however hotel is not in the very good condition
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
Staff were competent, helpful and genuinely friendly.
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Very good breakfast. Cleanliness. Good bed Everything OK
A friendly environment in the heart of Antwerp with all comfort.
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
privacy, quiet, central location shower broken. Towels had holes in them.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
location, comfort and good dinner if possible should include breakfast
wifi should be free
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
Cleanliness Paying for wifi
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
The car parking It could do with a good clean
Nothing. 1. aircondition - it was not made clear to us that aircond only works if outdoor temperature rises above x degree. and my third night got really hot, however, aircond still did not function (talked to reception and was told again outside temparature has not reached the level though the aircond at the reception area worked!) and we were forced to open the window. the hotel didn't have the decency to put on a mosquito net, my wife n i ended up with mosquito bites all over and it was extremely hot for us. 2. since it's a suite hotel, it came with kitchen and plates. we decided to dine in one night and since there was not dish washer for us, we could only leave the plates as they were. the cleaner did not wash the plates for us and left them in the sink for 2 nights until we checked out! 3. Customer service - employees were not helpful at all. 4. Hotel star rating - I really question the star rating for this hotel. it's definitely no where near a 4. 5. Location - yes, it is quite near to central station, but the location is quite crappy and scary
The staff, the breakfast
Kitchenet in the room, supermarket in front of the hotel, near to the railway station and down-town.
Brilliant. There was a lot of room space, breakfast was just great, staff was very approachable. I've only made 2 suggestions: 1. they should buy universal adaptors - something crucial for English customers who cannot part with their laptops. and 2 - install and emergency telephone in the bedroom's bathroom. Lastly, and unsolvable problem is the location - it is too far from the historical centre, although quite close to the central station / zoo and the Diamond's district.
breakfast was nice, location is convenient (we were travelling by car), the hotel used to be 4* so it is very upscale 3* hotel. nothing
In 5 nights I couln't find any positive point for this hotel!! Simply no recommended!!! Breakfast: 17 euro (too much for what they offer) , Internet: don't use it!! 12 Euro per day, but it's a shared computer with other clients, so if you pay fr the tickets, anybodyelse can use at your expenseve, also they close at 11pm. cleaners: at 6.00 am were in my windows cleaning without care about the client and doing bad rumor. worste hotel in antwerp!!!
Limited breakfast options
rooms are confortable especially for long stays. the location is not a walking distance to the centrum. if you take the metro, you'll be there only in 5 minutes.
Price and location
your buffet breakfast is excellent! my tv did not have a remote
Wifi very weak connection
comfortable hotel, relaxing stay, breackfast good selection, good deal!
Excellent hotel, great staff, breakfast only € 9,00 per person. We had a lovely room on the 8th floor with a big terrace and a wonderfull view over the city. The easy chairs and the evening sun were perfect for a drink before dinner.
Nice huge room
The Plaza was excellent in every way. Spacious modern room, excellent breakfast, really nice staff, very helpful, spoke perfect English. Breakfast very good also. Oh and I only paid 45€ - not sure if that's normal but it was really good value! The only thing some people might not like is it's located just outside the city centre - probably 10-15 minutes walk to the edge of the centre. This wasn't a problem for me - I had my cycle and took less than 5 minutes!
Friendly staff. Decent breakfast. Hotel not too large. Easy access from airport.
The curtains were white but looked soo dark as though they were black. Not very comfortning to see such things Look above. Also the restaurant. Why must we pay 15 euro per person to eat a breakfast that should have been a quality of a 5 star but was that of a 2 star. Not a good thing at all to force people to pay and then serve them ....
very nice hotel for a good price Reservation confirmation was a bit late, so we were not aware about the fact that there was no parking space available
We loved staying in this hotel: it's central, beautiful, clean, great breakfast for only € 9,00, the room was big, clean and comfortable as well as the bathroom
I arrived without advance warning around midnight, reception and check in is 24 hours open.
In an up and coming part of the city. Nice bars and restaurants with a high standard of food in walking distance of the hotel. A rather small room - still it was not expensive. It would help had the bathroom door opened the other way as you had to go inside then close the door to actually get inside. According to the plan we were unlucky as there were other larger rooms in the hotel.
very frendly personnel, acceptable breakfast, located near the tram station where stops the tram that goes downtown and to the central station, rooms with bath are good and the bathrooms are very large in the first day we received a room with shower, both the room and the bathroom were very small and the furniture was old, in the second day we received a room with bath and everything was OK
Very friendly staff, parking facility (ask at the reception!), breakfast, plenty of restaurants in walking distance Noisy, non-cosy 4-bed apartment, room facility is poor for long stay
Pleasantly worn hotel but very clean with very agreeable staff. Good location near tram and walkable distance to cener of town near shopping, resturants and pubs. Steep stairs if one happens to be placed on the top / fourth foor.
Rooms clean No elevators, no air conditioned
Breakfast until 11am in a fine private atmosphere. Fine private atmosphere in this hotel in general!
Staff very helpful and even supplied me with soap to do a wash, and also directions to get to places I wanted to go. Nothing
Economical. Very obliging staff. Convenient location on tram route 8 (only 8 minutes from Groenplaats) [this should be mentioned - it would make it easier to find].
Very helpful and friendly service. Location is very good - in a quiet area just on the south edge of the city centre, with nice cafes and interesting buildings to explore nearby. Clean. Good value by Antwerp/Belgian standards. Coffee in the lobby was a nice touch.
Convenient location for central Antwerp. Good breakfast. Unable to connect to wireless internet.
Nice big comfortable room and a gym with pool for guest use
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
bar closed 23:hrs saturday night. staff would not provide roomservice
1 i didnt like this hotel
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
Centeral Location no
employees very helpful shower curtain fear everytime you take a shower
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Good facilities, helpful staff Lighting in room was too subdued