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Had a very pleasant stay. Rooms were newer, pool and hot tub were nice. Excellent location- we walked to dinner/drinks. Short drive to wineries in Healdsburg and Santa Rosa
Parking but there was a Christmas party
There was a total lack of attention to detail and lack of response to travelers staying there. It took two nights and my taking a picture of my bed and threatening to send the picture to corporate for the Hyatt to use a mattress cover and sheets that were big enough to fit the king bed so that they would stay on through the night. Then when we needed to order an early breakfast room service and needed the card to put on the doorknob, it took three calls and we still had no response and no breakfast card. We needed to go to sleep so went to bed without being able to order our room service breakfast. This was harmful to us in the morning with our early meeting/tournament. Even simple details like having regular coffee packs and decaffeinated coffee packs in the room they were unable to accomplish. Offering us one free breakfast was not sufficient to make up for the mess the hotel is in. They give lip service to telling supervisors and handling problems but they do not.
The one younger girl working was very nice! None of this was her fault. The Management should have stepped in !! We reserved a king room that was one of the most expensive rooms available in Santa Rosa. We arrived and checked into the room on a friday evening. When entering the room it had a extremely strong cigarette smell. So I went and told the front counter that we needed to get a different room. They said everything was booked except a room with 2 queen beds. I said we booked a king room for me and my girlfriend so this was not acceptable. I called every other hotel and everything was full by this time in the afternoon. Now the room wasnt bad but if your going to charge top dollar you should give people what they want. Also we ordered room service breakfast and a wakeup call and never received . This place is not living up to the Hyatt name. They should have offered a discount or something if there gonna downgrade me and basically say this is what you get. I felt like I was forced to pay 300+ dollars or be homeless for the night. I will be staying across the street at the Marriot next time.
It is an above average facility in a beautiful setting. The room was clean and comfortable and the staff very accommodating. The breakfast offerings were disappointing. The dresser drawer space was inadequate.
The staff very friendly, helpful and they seemed to enjoy their work environment. Dead bugs in the bottom of light fixtures. The art on walls not dusted regularly. But everything else very clean.
Hotel is clean on the inside and the balcony has a nice view with space for multiple people to socialize. When I first arrived the toilet was plugged up; however, that was fixed immediately. The real problem was the cigars and cigarette butts left out on the balcony ledge/overlook. I did not like the smell, and had to clean up someone else's cigars and cigarettes. The cleaning crew should clean up the balcony overhang of the rooms especially since the room I staid in is non-smoking.
Clean, new 1 washer for whole facility; long walks to get anywhere. Minor nuciences
Clean room, beautiful grounds Noisy people in room next to me
Very nice visit - they remembered our anniversary with a bottle of champagne - very much appreciated everything was fine
1. The grounds are beautiful. 2. There was a hot tub and pool, a beautiful patio and AMAZING lobby with fireplace. 3. I had been dreaming of sitting next to a warm fireplace and reading, and it happened. It was so perfect. 4. I love the warm cookies upon arrival. 5. I also had forgotten my toothbrush and they gave me a very nice one with a travel size tooth paste (not those little toothpaste sachets). 1. The sliding door lock in our room worked about 50% of the time. I spent about 5 minutes trying to jostle it open to get my bathing suit I'd left on the patio. 2. The toilet didn't flush at all when we arrived. The engineer had to come and replaced a valve. 3. One of the towels smelled like it had been previously saturated with urine. 4. The television was so bizarre - the TV guide channel wasn't synched to the programming. The guide would say one show was on, but in fact an entirely different show was on and there was no rhyme or reason to any of it.
I booked my reservation through your company and when I got to the hotel they were sold out and did not have a room for me . It was late at night and I could not get a hotel room anywhere that night I had to sleep in my car.
Spacious room, friendly desk staff, helpful service getting internet code, comfortable bed. The building itself is quite nice and the restaurant/bar area looked accommodating. I was given a handicap room even though the hotel was not very busy. It would have been nice to ask if such a room would have been acceptable. It wasn't a big deal but I would have expected such a conversation to have occurred at check in.
I was more than pleasantly surprise. Very nice property. The beds were so amazing that my daughter and I (separate beds) did not want to pull ourselves out of them. The room was very well-appointed from the price. The lobby is great, bar area was welcoming. If I need to stay in Rohnert Park again, I would gladly return.
The beds were extremely comfortable.
Location, beds TV, cable channels were few, no available pay TV/movies. Biggest issue however was the shower...impossible to get a steady and constant temperature. Frustrating and uncomfortable.
Convenient location and clean rooms No complaints
It is an easy place to get to being right off the fwy.... that being said, we had a room that was noisier than before because it was on the street. the coffee is like tea..... terrible
U def pay for location with this place. Luckily there is enough to do nearby that you don't have to stay long in the hotel The 'Vintage pool' was dirty and disgusting, the 'vintage hot tub' was cold, wouldn't turn on, and filthy. This place is not well maintained which is surprising for what they charge.
Two double beds and coffee machine and that they allow dogs as I have an ESA dog
Reasonably priced and close to downtown and other wineries. The pool and spa are nice. We were put in a handicap room. The workout room shared a wall and had a tv blasting on the wall that we shared. It was very loud! Also, the stairs came down in front of the room and people were very loud and the light was very bright in our room. Would ask not to be put in that room again. And the shower did not have a spot to put the showerhead on the wall; we had to hold it.
Good location We had ants in our rooom... they canceled there wine tasting on Valentine's day! The jet tub in room didn't work.
Great location for wine country bike trips. Decent breakfast, comfortable beds. Property layout is awkward. Hate the cheese with the scrambled eggs.
Reserved a king and was given a queen. Tried multiple times to resolve but they were uncooperative
ChargePoint EV station just opened across the street.
We go here often and love it!
The bathroom and rooms were a little bit outdated. The toilet was very old and weak.
Very peaceful and quiet. Nice location Lots of close parking. Beautiful grounds. Would be nice and safe to install a grab bar for entering the tub/shower area. Door key card wasn't cooperative. Had to make several attempts before opening door. Small refrigerator in room would be nice.
nice view of the water. Cabins were spacious and comfortable. Nice hot tub and pool. Food was good.
seclusion the shower was clogged
Wonderful location, pleasant and courteous staff, central to Bodega Bay. Room phone did not work so could not call desk when toilet had a problem. Desk lamp did not work so phone carger plug was nonjfunctional. There was only one wastebaskey. Wifi was extremely poor andwould not connect, and with phone down, couldnt get hold of the desk. No instructions for connevting. Complementary breakfast was premade and did not taste very good.
Staff was friendly. Great breakfast. No air conditioning. Room had a horrible "musty" smell. I'd advise that if you decide to stay to request that the staff "air" the room out a minimum of 15 mins before you arrive to your room.
To much money and not that nice looking
Overall experience doesn't match with price by a long shot. Holton above the hill much better luxury and value. Best asset you have is extraordinary concierge.
Heated Pool, Great bedding and comfortable bed, Keurig Coffee Maker, plenty of complimentary newspapers in the morning. However, cheap toilet paper and scant coffee condiments in the room just didn't seem to match the rest of the decor and hospitality. These two little things would be so easy to improve on....But in the meantime, bring your own coffee creamer!
Very comfortable and well appointed rooms. The decor was decades out of date.
REally liked the location and the staff was really nice and fun. I felt like the hotel was overpriced.
Nice location/value with friendly staff and very comfy beds. A no brainer if in the area.
Liked it, however had a negative interaction with a staff member that left a bad taste.
• Interiors are set in modern decor rarely found in hotels on this price range • Room I stayed was clean, spacious and had no odors • Staff were helpful • Plenty free parking space in front • Location is great for visiting wineries in Northern Sonoma • WiFi signal wasn’t good in my room so I had to be in lobby area to get better connection. This part needs improvement. The staff acknowledged this issue and are working on to improve it. • Breakfast (not complimentary) is served in a restaurant on the first floor Overall, Fountaingrove Inn is a nice place for the rate I paid. There were negative reviews in the past but I think the hotel has improved since. Regardless what other booking web sites rate this hotel 3 stars or 4 stars, the rate you pay reflects the quality. You just don’t pay a hundred forty dollar room and expect the place to be like the Hilton - then you just move up to the next budget level of $200+. Bad Wifi connection in my room.
Clean & Elegant
The staff is exceptionally friendly and helpful. Their ad did not indicate their pool and hot tub was closed for the winter. We were very disappointed to find this out when we checked in. They offered us passes to the FountainGrove club, which was nice, but if we'd known in advance they had no hot tub on the property, we would have gone elsewhere. We've been to this hotel many times before, and were disappointed with how it's changed.
The hotel had a vintage turn of the century look & feel to it. An being this was a honeymoon stay my beautiful bride really appreciated the classic feel it brought to our honeymoon. This was very centrally located from everywhere we wanted to go. Most of the restaurants we went to were either a short walk away or a very short drive away. Access to & from the freeway was very simple which made it that much better for day trips which we took several. There was a few things that I did see that was troublesome. An that was the cleanliness of the bathroom. Along the ceiling was what appears to be either small buildup of water stains or mildew. Other than that the hotel was very good. The other issue I had was by no means within the control of the hotel but it is still an issue. Every morning & everyday we were there all we heard an saw was the yelling from the local transients in the park across the street from the hotel. That was a big issue I had every time I dropped of my wife at the door to go park the car. I can't he but think that one would try to harass or rob her as she's walking inside while I'm parking our car across the street.
Location Little mold in shower, could not get extra towels delivered. Had to goto lobby for ice and towels. Only provided towels for 2 of 3 guests
We found La Rose Hotel to be very welcoming and immaculate. We liked all the light in our room and the large marble bathroom. The parking was conveniently located nearby. The hotel was near excellent restaurants and interesting shops. We enjoyed all the fresh fruit offered as a part of the complimentary breakfast buffet. The water for tea was not hot, but when asked, they promptly remedied the problem. It would add a nice ambiance if music was played during the breakfast hours.
very near to good restaurants, clean, quiet I made 3 reservations under one name hoping we would all have rooms in the same building. Front desk person said the hotel thought it was only one person and they did not put all of us in the same room - did not make any sense.
The outside of the hotel look cute and historical. The inside is other story.
Loved the convenient location, ease of parking, and closeness to amenities. Liked that I felt safe walking around the neighborhood. Looking forward to staying once the Smart Train starts running all the way to Larkspur. You could park the car & never move it for an extended stay. The free breakfast was a bonus & quite delicious. Lots of street noise; took one night to get used to. Slept much better the second night.
The hotel is 20 minutes from everything. At first I was nervous that it was right off the highway but that was nothing to be concerned about. It is very quiet. Views are of the adjacent vineyard. The grounds are lovely and full of surprises (like the bocce court). The food was fantastic (the main restaurant and John Ash). The rooms are so spacious and comfortable. Best value in wine country. There is nothing not to like.
Close to everything Freeway noise
Price was more reasonable than others. Clean. Most of the staff were pleasant. Noisy...freeway noise and other customers. Bring your own towels because they only give you two and a wash cloth for two people, not even a hand towel for the sink. One tiny bar of soap to use both in the shower and at the sink. We got extra towels but then when we left the room, they were evidently taken by staff because they were gone when we returned to the room. No blow dryer. I guess you get what you pay for.
Rooms dont have even have a coffee maker. Seriously ? For those prices, thag should be in every room. No fridge or microwave. Just ok for a nights sleep. Nice staff though. Ans didn't see any bugs. Always a plus.
It's close to casino- wal mart- Taco Bell- and free way. The main thing it's saving is money to use for other things. We have family to visit there and we like our privacy. So we could afford to visit and stay in a hotel. Very clean- nice beds. Not fancy but everything you need. It's stupid to pay more unless you like to throw money away. If you want a newer fancier hotel- you can pay 100 more a night - but it will be the exact same- with a cheap buffet breakfast---that is not worth $100 or so extra. I highly recommend this place for a good night sleep and a quiet room. It's clean and they have coffee in the morning and you don't need more - save your. Money and stay here. Only don't have a view - I like views. No biggie for me. Price makes it worth it.
The location and staff were very helpful. The beds were super uncomfortable, I woke up sore. They speak of having a zero tolerance for noise, but Harleys arriving in the parking lot and people walking up and down the balcony at 11pm woke me up a couple of times.
Staff was very helpful on a couple of non-standard requests The mattress most likely hadn't been changed since the place opened.
Manager reimbursed our first night that we had no air conditioning (it was hot)!! No blow dryer. Shower head so low my husband had to kneel to take a shower. Fixed the air conditioner for our second night, much more comfortable. Close to a number of restaurants.
Room with strong smoke smell, bathroom was not clean. Low quality that is not consistent with the price.
Very basic, but very clean, rooms. Staff was cheery and helpful. Taco Bell and Burger King are a stone's throw from the front door, as is a fuel station. Lots of other restaurants and shopping opportunities nearby. It's quite close to the highway, so noise can be an issue, especially on the back side. While I wouldnt choose Good Nite Inn for a grand vacation, it is an excellent, inexpensive stop over and I highly recommend it as such.
Got very little value for the money. No amenities. Felt like a 40 dollar motel. Location next to the freeway. Single chair. The good news - the bed was fairly decent. Everything but the bed. Noisy and odd people staying there.
Privacy Old falling apart furniture
The front desk was very polite handling my complaint and agreed to refund half of my room charge if Kayak initiated the reduction Mold poisoning
The rooms were nice really clean but the corridors and walk ways looked old and needed a updating. No big deal it was overall a very nice hotel. updating of carpet and stairways.
Very good standards
A first class hotel, suitable for visiting the Napa & Sonoma Valleys. The hotel is on the outskirt of Santa Rosa and not in walking distance of its restaurants.
Actually the room was ok and the hotel in general was nice and well mantained The location is far from any "life form". Actually you have to drive for miles to reach places. The absence of free internet in the room.
It was an ok hotel. Nothing was wrong with it per se. Nothing was great either. The bathroom, the bed, the room: all adequete. Don't expect magic and luxury and it's the right place to stay. In fairness it was clean. The staff wasn't informative. Ask them for recommended wineries, they google the exact same list you could, and read it to you. Ask for a restaurant, they'll tell you the ones you passed on your drive in.
Gym facility. Low rise hotel. Luxury
The central location in the wine valley, and the evening wine taste were the best things
Location and service level. I felt they could have opened the kitchens earlier and made a runners breakfast. We were there for the healdsburg half marathon. I would have definitely have paid for a nice bowl of oatmeal at 5am....the run started at 7.15am. Just a thought.
Cobwebs in corners of bathroom
Friendly staff, Clean room, Excellent breakfast
Free breakfast Not worth the money by any means
Great location! Front desk attendant was fabulous and let us check in early! Definitely will go back next time we're in the area.
The hotel was a great value with a very easily accessible location. The actual rooms were pretty outdated and didn't match the facade of the hotel.
Hotel employee is the man. Jack of all trades. Owner, host, chef, waiter, etc Would have been nice if it's closer to Bodega Bay. Also WiFi was extra -- would be nice to have in rooms as cell coverage is not good from surrounding hills.
The setting and landscaping and staff were awesome.
The wood burning fireplace. The hotel room was not worth the price we paid. It was dated and rundown. The towels and upholstery on the chairs were fraying. A metal piece came off our shower when turning it on. The breakfast was bad with old fruit and rancid cottage cheese.
room, setup, service, food - everything was excellent will go back
It was a very quiet place and the room I was in was very large and pretty. The pool/spa closes at 6pm/9pm. I would have liked to come back after being out and relax and swim. The guest towels were threadbare and stringy around the edges. The curtains in the bathroom did not provide adequate privacy. No breakfast variety.
Very accommodating and great value No
Lots of trees beautiful landscaping. Welcoming grounds Check in time 4 p.m.
The bed was so comfortable At least they can have a water vending machine. Although they gave me the instructions on how to get to my room, self checking myself in and out seemed strange. Like Air B&B
It was clean. No coffee or frig in room. We had walk across a dirt parking area, if you can call it that, to a common room. Here you could brew a pot of coffee. But be ready to share it with other guests... Weird place! The guy running the show was not a real friendly
location and friendly staff, great bed. Large kitchen available for coffee and snacks
Managers nice. Acceptable stay with some minuses. I don't remember if it was advertised but the rooms have no frig, microwave, or coffeemaker. All that is in office area across dirt parking lot that would turn to mud in rain. We were in back building with 4 rooms and 3 parking spots.
Character of room+ wrap deck+ secure space to store bikes No in room refrigerator