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Breakfast was very nice. Rooms and infrastructure are in desperate need of updating. Horribly ugly patched up bathtub, Counter torn out of room replaced with closet, but in a very depressing way. It was sad to spend so much money on such bare minimum surroundings.
The location was close to many things, food wasn't in shortage near the hotel! And there are many markets *Target, Ralphs were within 5 min drive. It was a quite, very good stay for the price On the second night, we learned that the freezers aren't exactly like the ones in a normal home so DON'T BUY ICE CREAM AND PUT IT IN THERE. Also there was a couple of surprise guests, 2 crickets that came in through a missed hole from the caulking. Its all good though, aside from that this location was EXTREMELY clean and welcoming
Breakfast was beyond what was expected. The pool and outdoor space was very attractive. The layout of the hotel was very nice. Very clean and comfortable. Check-in staff was super. The style of the interior of the rooms was a bit outdated.
the breakfast was great! the beds werent comfortable and the room was a little outdated
Lock on my door wouldn't work therefore I was unavle to get into my room 3 times until they were able to solve the issue. Communication and resolution was very poor.
Great staff, great hotel Staff, food and room
The staff was kind and helpful. The rooms were clean and spacious. The breakfast was outstanding! There are no elevators. We were fine but if you have any challenges with stairs request a first floor room.
Excellent value. Great amenities: gym, bar & grill, pool, WiFi & wired internet access. Water pressure was very low, making it difficult to shower. I understand conservation but I would prefer to make that a conscious decision rather than be forced by the plumbing.
The bed was comfortable Because we didn't book through the hotel the meager breakfast that others got for free cost us $10 each. After enough complaining they took that charge off. Other places offer free bottles of water - this place charged 2.50 if you drank one. The room smelled like cigarette smoke even though it said it was a no smoking room.
Great Value for the room ,located close to shopping Low water pressure, stale smell in rooms
I like that the hotel has everything in it. Little gift shop, cafe, room service, etc, the other hotels in the area don't have any of these things. It's really a good size and rather comfortable room for the money. The 2 rooms I was in needed painting on the bathroom doors, the Door security feature in both rooms were worn out. Light bulbs in bathroom needed changing.
Live music at the Arena, total comfort in my room, nice restaurant, good food, good wine!
staff, room bath towels needed to be larger and I'm a small person!
The rooms were nice. The bed was comfortable. The coupon to purchase 2 express breakfasts and 2 cocktails for $11 for a couple was okay but the single traveler in our group didn't get any discounts. The express breakfast was $7.95 and not worth it. I would prefer a higher price room that offered a free continental breakfast.
The beds of the hotel were nice and the bathroom had a very nice tub and shower. Those were the only highlights on this stay. The wifi in our room did not work at all and they said it was because we were in a part of the hotel where the signal was weak. They told me to hook the ethernet cable to my laptop and even that didn't work. It took 3 calls down to the front desk to get someone to finally fix the ethernet cable. The first night we came in, there must have been an event or a load of people at the restaurant in the hotel because we could not find a parking space anywhere remotely close to the entrance of the hotel. By the next morning half those cars were gone so I knew they weren't guests. The walls of the hotel were also sort of thin and I could hear someone next door talking loudly on their phone. Overall it was not a pleasant experience and I would not stay here again or recommend it to anyone.
Tv sound was set so that we could not adjust volume and when air conditoner was running could not hear TV. Was told BT t the desk this c was done by cable company. That made no sense.
The location is nice, close to shopping and coffee. Pool and hot tub area is nice and clean. Rooms were not very clean, old, tub stained, shower curtain moldy, fridge was off when arrived and once on it froze our drinks, hard to get in and out of with baby things.
Quiet, relatively comfortable rooms. Restaurant and room service very over priced
GREAT PRICE, CLOSE TO VENUE.
We were upgraded to a room that had an outside entrance but was secured through the lobby entrance since we were Holiday Inn frequent users. Busy weekend and cleaning staff was behind; the interior rooms were not ready by 4p. Property needs more renovation and surprised that Holiday Inn would take over the buildings.
Location was a benefit. No pay preview movies. I have never stayed in a hotel without pay preview movie abilities. Noisy hall with heavy doors slamming.
clean, modern, friendly staff
Very personable staff. Room was cute and clean
very good, clean room wake up call system not reliable
Weekend rates were excellent and it is centrally located within a mile of dozens of restaurants, a movie theatre, malls, etc.. 15 minutes from the beach and 30 minutes from Hollywood. Great location if you are visiting someone in the West San Fernando Valley The lobby was under constructions so it was a little bit hectic with the limited operating space.
A jug of milk, ordered for my three young children was 22 dollars.
Hotel is maintained nicely, staff is supportive and friendly. Rooms are showing their age. No in room safe, no in-room technology plate, wireless access only,
Due to an oversight from booking.com we ended up without a place to stay for the evening, we never tried kayak before and in less than a minute we secured a room, cheaper than the original booking. The hotel was clean room was spacious they had a shuttle in a three mile radius. Close to shops malls etc. Hated the lumpy pillows , gel pillows work so much better. Our heads weigh a lot so down pillows just get smashed down. Shower head was way too high and was low flow,
Why is there no pool at this facility?
Big room. Walking distance to shopping (Westfield Topanga). Noisy. The room is not well insulated from noise in the hall way and adjacent rooms. The mattress was too soft. The bed frame made noise and had to be fixed. No safe in the room for valuables. Internet costs extra. $17 for parking.
Staff was very nice. No Fridge in room. Windows didn't open.
Bedding was terrible, paper thin
Price was,great for a safe and clean room. Had to pay $17 for parking when there are plenty of parking in near by malls. Room was no frills but clean and comfortable
Friendly and helpful staff, room was very clean and comfortable they have removed the bath tubs, which was a bummer because I was really looking forward to a hot soak at the end of my day. Also, the overhead bathroom light automatically shuts off after a few minutes, so the room went mostly dark during my shower.
1.) The parking lot is a bit cramped. I drive a compact, and it was still difficult backing out without hitting a car on the other side of the aisle. 2.) The carpet cleaners were scheduled to come in during my stay, but I was not told about this at time of booking. And this was despite the fact that the carpets were fine! I should have been informed about the planned cleaning beforehand, because it was a part of what I was buying.
The location. It was clean. False advertising about "Free Wifi". It was only free for 24 hours for 2 devices and then you had to pay. Uncomfortable beds. Not a great experience with the staff. Called to get an early check in, was told it would be no problem by 2 different people. We still had to wait.
Convenient location ( off the 101, as we were headed to Lompoc) and friendly staff. Overall ok hotel for what we needed. Somewhat run down and the rooms are very small! Only one queen bed in most rooms and we needed up having to get a third room ( we had planned to stay 2 adults and 2 kids in one room, which is not possible) But my request for another room was accommodated and the front desk girl gave me a matches rate for the room for the night, which was appreciated.
Nice place to stay for the money. Clean, bed was pretty comfortable. Decent pool area although it didn't look anything like the picture they have of it. Easy 101 freeway access and about 15 minutes to north hollywood and universal studios. And about 15 minutes to Malibu. Fast food and gas within walking distance/ Mcdonalds,taco bell, jack in the box, subway 7-11 and a grocery store. Quiet, didn't hear any other guest noise. They make everyone sign a noise release so it keeps everyone on their toes. Not luxury accomodations by any means but for what they charge, the location and cleanliness is great. Would stay here again. Keep in mind that the price you are given online is about 15 dollars less than what you wil actually pay, due to taxes. Parking stalls are very close together but there are more than enough spaces to accomodate every guest. Room was stuffy, had to keep the air conditioner on all night and it blew curtains open. If you go here during summer, bring a "chip clip" or something to clip the curtains closed.
The hotel room was very clean. The staff were all helpful and courteous The price was great I would recommend this hotel to anyone. Hope to stay there again Thank you
It was very relaxing environment, also accept dogs.
The Anza was the only hotel in the area that was pet friendly so my choices were limited. Luckily! Very contrmporary design with hardwood floors in the rooms. I read comments about the shower design and how the floor gets wet. It does, but who cares? Threw down an extra towel and called it good. Very nice staff and easy check in. Mini-fridge in the room was also nice to keep wine cood. Very spacious rooms so the three of us sharing the room were plenty comfortable. Only downside I found was no room service. There are single brew coffee pots in the room but I would have loved to have been able to have a pot of fresh coffee each monring in the room. There is a restaurant in the hotel which DOES service breakfast and coffee as well.
Great ambience, $6mil upgrade really showed hotel's quality & efforts to be hotel of choice in Calabasas. $10 parking fee No breakfast (?) Guests on 2nd floor (I stayed on 1) can be heard walking around above (ruined the hotel experience).
The beds were amazing!!! The bar was expensive and the staff was not attentive and appeared to only want to serve when it was convenient to them. For the money, I spent I would expect either a complementary continental breakfast or free parking. Neither was available.
Rooms, common areas, and facilities were very nice and modern looking. Outside (dirty / run down), the parking (old / run down), and hallways (old / run down).
We had to kick and scream to get a room that matched our reservation. They told us they had no more king bed rooms available. Then after raising a stink they magically found us a king room. There is also no material (magazines) in the room that describe the city or activities in the area.
Very friendly staff & offered us late check out since we didn't check in until 2am. Very clean, nice location. Doesn't include breakfast
restaurants and shopping nearby. Internet never worked and had to go outside for cell phone to work. really frustrating.
Pet friendly. Over priced
All was fabulous at the Anza. Love the room. The bed was very comfortable. Henry and Zoe at the front desk were very professional, informed and personable. My only suggestions would be to have a few hooks in the bathroom to hang wet towels and maybe a mirror on the side wall in the bathroom. I wear contacts and it sometimes hard to see across the vanity.
i loved the cleanliness and attributes, like microwaves and fridgerators in rooms. i love the sitting area in the room as well. it's spacious, clean, updated and a very pleasant place to stay. Breakfast was great too, alot of great choices of foods. i loved just about everything! my only complaint is i wish the hotel had a lounge to have cocktails.
Most everything. The staff was great! The facilities clean and comfortable. Enough stations on the TV. Only complaint was the fitness facility could have been in a little better shape other wise no real complaints.
3 mile drive to Magic Mountain thru town streets. Nothing
Great hot breakfast! Bacon, eggs, waffles, breads fruits cereals. Comfortable and spacious suites. Quiet. Clean room. Minor fixes needed in bathroom. Toilet ran and small spots of mold above shower as well as small area of wallpaper above shower needing gluing.
Very pleased with this Comfort Suite. This one changed my mind after having a poor experience with one in San Diego. I will be back checking in now that not Comfort Inns are alike. Very good value, and easy to get to.
The staff was great, breakfast was great!
The staff was very nice and helpful. Had no problems checking in and out. The room was mostly clean and comfortable. From what I saw, the hotel overall was well kept, clean and comfortable. Overall very happy with my stay. Don't get me wrong, I think the cleaning crew did a great job and I know their job is tough, but I would just like to point out a couple of things that could be better: hair on the bathroom floor and coffee pot was not clean.
Controlled parking Needs updated toilets, fan for bathroom. Receptionist was just ok. Italian restaurant attached to hotel was too expensive and not very good. It would be better if they were separate so I wouldn't have to associate the restaurant with the hotel.
Easy to get in and out, great location. Balcony in room, could leave open. Breakfast that was offered for free was good. Ac worked great, but had door open for air. Would denfinitly stay there again. Very close to expressway, room facing it, a little loud with balcony door open, but fine closed. Smokers from below, had smoke coming into room with balcony door open.
Very close to everything that we enjoy. No gym. You have to drive to another location.
The restaurant staff/food was excellent plus the breakfast voucher was quite generous. Although they did not have a fitness room, they had an exchange/agreement with nearby Gold's Gym that was complimentary - no charge within walking distance. This was a huge personnel plus. And, the pool was very nice, the rooms were private, quiet and very comfortable.
I asked for early check-in and they accommodated my request hotel could use an aesthetic update.
There was a smell in the bathroom including the lobby
The rooms are small and it seemed like a very inexperienced person tried to update the room and bathroom. The walls were dirty in some places, and someone may have used the wrong type of paint to touch up the walls, which made it look like there were greasy marks in some places. I didn't feel safe there, for some reason. It's not very inviting. Also, when I was trying to check out in the morning, the lady was on a personal call and I had to wait for a couple minutes it seemed, before she decided to end the call to help me. I also would have appreciated more information from the nice people working the night before when I had checked in, like where the best place to park would have been for my room. Since they never told me anything about the layout, I just figured that I would find 1 main entrance, but that wasn't the case. We ended up parking in the back of the building, hauling our luggage up to the 3rd floor, just to find that our room was in the very front of the building.
Friendly staff, cleanliness, convenience (many stores and restaurants near by as well as access to freeways) , spacious rooms
There were cocaroaches in my room staff unprofessional will never stay there again when advised there were roaches in the room we were staying they said ok didn't offer a new room or anything
It was so delightfully quiet, convenient and comfortable. We would highly recommend staying there for any reason!!
Clean, quiet, well-appointed room. Fitness center, pool, mini putting green, oversized chess board, garden area, wifi, breakfast, drink tickets at Brendan's, all included for a great price! It's such a great value, especially with little ones. The exterior and room decor is a little dated, maybe a little worn.
We enjoyed the beautiful grounds The room service through the restaurant was poor. Or food took 1.5 hours, was cold, and the burger was undercooked
Price was reasonnable Room was clean Toilet flush was broken Breakfast until 9:30 only Quite noisy in the morning
Loved the pool, hot tub, and hot breakfast! Bathroom didn't have a fan and the water from the sink took a long time to drain.
The hotel itself is nice for the price, but management charge me two separate $50 holds, $139 for no reason and $150 for a smoking fee because the fire alarm was missing. I don't even smoke! I booked through HOTELS.com and they still charged me f$139 or the room upon arrival without my knowledge. What's going on here???
The breakfast buffet was awesome! The hostess was very friendly and pleasant. The pool was very nice as was the hot tub; I just wish the weather had been less windy and chilly. No real complaints but my husband had some travelers checks and they would not cash one which was upsetting; especially since we were staying there at the hotel for five days. The grocery store, Ralphs, took care of it for us.
It shows that it is well managed. No
The room was very clean and I love that it comes with a kitchen. It is right off the freeway exit. There is also a small strip mall in walking distance. The free breakfast could have been nicer. But it's free so I can't complain. The staff seemed a littler overwhelmed.
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Great price for a queen and kitchenet. Wish they had a real breakfast area for quest
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
exit was close to our car no hair dryer, no second trash can, refrigerator was turned off, no ice bucket
This guest did not leave comments about this hotel.
I have pains due to bed bugs. The bed area needs to be cleaned and disinfected.
The Hotel ist modern and nice Extended stay was the only chain who refuses to change the booking to Double Queen beds We got a roll in bed for 10$ more If you don't wonna trouble at the desk try to stay away from extended stay
Everything about this room was great and we were able to sleep! Everything in the room worked and was clean! I felt very comfortable letting my two year old walk around the floor. Trash bins were over flowing outside the property!
Great location New fitness equipment Room not clean upon arrival (hair on pillows, bath floor and tub) Staff not friendly Thermostat didn't regulate room temp well
I stayed the night before at the Wynn in 'Vegas then had meetings near the Westlake Village Hyatt. Although the room was clean, it was dated and I was given a room that seemed much more like a jail cell with a small window set into the wall that was 2 feet sunk into the wall. Bad Room!
location was great room was not what I made reservations for. I made two reservations for me and a co-worker for 2 king rooms. 1 room was fine, the other room was an ADA room on the first floor with two queen beds that had not been cleaned. The shower still had residue so I asked to be moved to a different room. Second room was part of an adjoining room where the deadbolt did not work and it was still an ADA room and the beds were on the floor.
Nothing Upon our arrival and check in, we were assigned a room on the fifth floor. Having brought a number of items for family members, we needed to unload our vehicle as the Motel is located in a high crime area; full of abandoned buildings which previously housed Night Clubs, Pubs, Movie Theaters, Restaurants, and Strip Malls. I went in search of a luggage cart to speed and easy the task. Not finding any in the area of the elevator, I returned to the lobby and asked the front desk attendant where they stored them. I was informed they could be anywhere in the Hotel. After searching seven floors, I finally found one outside in the parking area. It was the one, and only one for the entire Hotel. Next problem we encountered was when I flushed the stool in the bathroom and water sprayed out from between where the tank sets on the bowl. I notified the front desk of the problem, and following repeated notifications to the front desk of the leak, it was repaired on the fourth day of our stay. During our stay, the fire alarm went off three times resulting in our evacuating the Hotel down five flights. The Hotel was undergoing major repairs due to the roof leaking and major water damage to dry wall in many areas of the Hotel. There Elevators move at the speed of stillness. They are hydraulic and jerk and bump you around as the hydraulic cylinders expand or collapse. The elevator by the lobby broke on the weekend, and all seven floors were reduced to one Elevator serving the entire population. The quality of the Continental Breakfast was very poor and second rate. We went out for breakfast after the first morning. The Hotel’s lack of concern for the well being and safety of their guests is a big issue. All you heard was guests talking about how bad things were with the Hotel and staff.
Handsome clean rooms with crisp fresh white sheets and a comfortable bed. Four of us stayed four nights comfortably in one room.
Free breakfast; reasonable room rates
upgraded to the 'big' room with bathtub (with jets) in the room, it was nice, quieter than I would've expected being right next to the highway, but super easy to get around from, good breakfast. not much, our room was on the end, so easy access to the stairs, everything was great.
Convenient to freeway, gas station, Walgreens, and casual restaurants. Breakfast was good, oatmeal, eggs, sausage, hot coffee, etc. every morning plus the "to-go" brown bag breakfasts are available for those in a hurry. The bed was super comfortable. Not as clean as other Hampton Inns I have stayed at and the front desk usually only had one person who was on the phone most of the time. The hotel faces the freeway, the traffic noise was very loud. There were no lights on in the parking lot the first night; it was really dark and creepy getting to my car! I was there for three days and there was the same little pile of what looked like paper bits and crumbs on the floor by the elevators the entire time. The hall carpets are very stained EVERYWHERE. The tops of the lights by the bed, picture frames, baseboards, top of the headboard, back edge of the desk were all dusty, there was mineral buildup all along the bottom of the shower door and it was obvious that vacuuming between the furniture was not done regularly. The entire hotel gave the impression that they are short staffed so cut corners on service and cleanliness.
comfortable and modern rooms. good complementary breakfast
Cleanliness, staff friendliness, overall good breakfast. Next night we stayed at a Hilton in Monterey and the rooms were small, terrible carpet, and too expensive Did not enjoy driving through parking lot to get to hotel. Should have easy access offa main road
Good space and food, clean.
Overall everything was great, I use to live in the area & for last minute reservations for New Year's Eve night with a 3 month old the acommendations were perfect. We checked in about 5:30pm New Year's Eve, just walked right up to the desk. 2 young ladies were behind the counter & immediately let me know they would be right with me. One was Showing the other how to do something, when another employee walked in behind the desk & was told "oh you can help her" she was very rude when she helped me not even a hello, have a nice night you can tell she didn't want to be there.
The bed was very comfortable. Check in and check out were efficient and brief. The waffles and oatmeal were good. The breakfast was underwhelming. The hot food was gross and the bagels/breads were stale. The hot tub wasn't hot and there were no towels by the pool. I think I over paid for what we got. I think I'll try across the street next time.
Cleanliness of the room Room layout Brightness of the room A/C control was very accurate Kitchenette area Seating area and desk The bed was a little hard Couch was a little hard to sit on
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.