Cons: Car was not there when I got there, showed up 45min after pickup time and was dirty both inside and out.
Dec 29 2016
I reserved the car and got a confirmation number only to be called later to say they would not honor the reservation. No other help at all. I now hate hertz and don't trust Kayak
Mar 4 2017
Thank you for your service!
Pros: Great Service!
Mar 7 2017
Excellent customer service
Pros: Although it was the end of the day and I had to wait 40 minutes to meet with a rep to pick up my car, I was more than compensated by being upgraded from an economy car to a hybrid. The staff was polite and professional and did not get frazzled with the last minute rush of customers. Returning the car was a breeze.
Cons: It was dark by the time we did our walk around. Using cell phone flashlights, it was difficult to see what became evident in the daylight. The inside of the car was not properly cleaned. A previous driver had spilt a chocolatey beverage all over the passenger seat and some other clear, thick fluid had splashed up on the dash.
Mar 7 2017
My 2 cents
Pros: Car meets my expection.
Reservation is simple.
Cons: Not as clean as I expected.
Oil change light stayed on when I picked up.
Mar 21 2017
Pros: Worked with us to get what we needed. Easy transaction. Great customer service.