Extended Stay America Chicago - Skokie

We found a cockroach Sunday Morning. Packed up all our stuff in plastic bags and left. Then spent the evening at the laundromat. Our suitcases are still in plastic bags in our garage due to not being able to wash them.

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The bed was very hard and stiff I was itching the whole night did not sleep t all.

A place to sleep Not very clean. Put into a handicap room. Felt like sleeping in a hospital.

low price smelly,like zoo

The bathroom was clean. Hotel's complimentary breakfast was on top of a dresser right across from the front desk. Very limited- muffins, granola bars, oatmeal, coffee. Room smelled bad- had to change room. Toilet kept running nonstop.Bed was HARD, and I could hear highway noise!

Great location for my needs. I felt safe.Nice coffee bar with oatmeal and granola bars. The room was roomy with a nice bathroom. Not having stayed at an Extended Stay, I wasn't aware of service limitations . No room cleaning or change of bedding.

Nothing, I did not even stay Yes the room reeked of smoke and they refused my refund, even though I did not stay.

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This guest did not leave comments about this hotel.

Location. There is NO BREAKFAST, stop advertising that allusion. Upgrade the beds and linen and your moving in the right direction. Your competitors have you beat....

Cooking facilities. Never will stay there as the refrigerator was making a loud noise and staff was downplaying and not believing me. After I stated I want to check out the staff gave me a new room.

Nothing Everything. They don't clean the room every day unless you are there for 7 or more days. Not worth the price.

Staff at check in was rude not only to me but to an elderly guest in front of me. Shower in the room was not well maintained and not clean. There was long black hairs stuck all over the shower walls. Microwave was not cleaned. Stains on pillows.

Nothing Horrible and worst customer service I have ever experienced

The location was the best part about this hotel. The hallways had a bad smell and the carpet on the floor felt dirty.

Not a thing. This was quite possibly the most unclean hotel I've stayed in. From the lobby (smudgy counter that looked like it hadn't been cleaned in weeks, trash on floor, strange odor) to the room itself (hair on toilet, matted into blankets). Real disappointment.

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Free parking. Everything else. Not that clean, refrigerator made loud noises, toilet ran every 10 minutes, other broken things, stains on bedding, no dishes or paper products. Could not get bottled water anywhere. the vending machine sold out. Breakfast kind of a joke

lot of things. the hotel room was not good - there were holes in the wall. the bathroom fittings were loose. not a good stay at all.

Convenient location right off highway. Room was listed as one-bedroom suite, but it was all one room with just a low wall connecting living area from bed. Room and sheets were not clean, elevator was slow, A/C didn't cool room. Overall a disappointing experience.

The hotel itself is in a good location--right off the highway. The staff could be friendlier.

Location Not very comfortable bed, flat worn pillows, smelled dirty and of mild smoke. Carpet felt very dirty underfoot.

Having a full kitchen is always nice. Upon arrival late in the evening, the front desk clerk didn't have a great attitude and was a bit flippant. Hoping that it was just this one individual we were very disappointed to find out that the other staff were just as rude. Pretty disappointed.

Staff was nice. Did not like Breakfast. Did not like size of room. Did not like the lack of bed-type choices.

Didn't like it at all Everything not a good place

Absolutely nothing. The room was stinking, the linen and the pillows were all stinking and the staff refused to move us to another room. They also charged us $20 extra per day as we requested two full/ queen bed. WORST EXPERIENCE EVER!

the manager was very nice even though the hotel had many problems. The rooms were horrible, dirty, smelled and had a broken window and airconditioner. There was hair in the tub. 'Breakfast' was a muffin in a wrapper. Do not stay here even for FREE

Nothing Very rude staff

N/A Housekeeping was not offered unless you stayed a week. You had to bring your old towels to get new towels. Never had any of this at any 9 the hotel I have stayed at.

The comfortable bed nothing to offer for children, you have to get your own towels and items from downstairs, not the cleaniness

Nothing We 3 rooms, Bug in kids room. No heat in second room. strong smell of cigarette in 3rd room. We had to change 2 rooms. Staff got rid of the bug from the room kids were staying.

The only part that went OK was the check in process. Even though it took about 10 minutes, at least I got my key with no problem. From there on, it was terrible.\nThe TV in my room was a tiny 15-inch one. At least it was in color! The coffee pot looked like it hadn't been cleaned in months. I was afraid to even look in the pantries.\nI paid $5 for wireless internet access for the night. It only worked like 60% of the time and when it did work, it was terribly slow. I was getting 56k modem speeds. It's probably not a good idea to have dozens of customers sharing 1 wireless connection. Maybe they should spend another $100 and get a 2nd and 3rd router so everybody can get some decent bandwidth.\nThe worst part of my 1-night stay was when the FIRE ALARM went off at frickin 1:30 am! I put some clothes on and stepped out in the hallway and everybody was looking out the door. I put my jacket on and started walking to the front desk and somebody told me it was a false alarm.\nA false alarm happens, but a decent hotel won't let it continue for 25 MINUTES! I went back to my room half asleep but I couldn't asleep because there was a super loud alarm ringing right in my ear! True customer service would have made sure that the alarm was not on longer than 5 minutes to minimize the inconvenience to their customers.\nOther than that, everything was great...SHEESH.