Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Cons: If we actually got out rental. Our pick up was at 2pm and the place was closed when we got there
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8.8
Pros: The car was perfectly clean. I was offered a choice of 2 cars. My wait for an agent was very brief. The agent, Javier or Xavier, was enjoyably personable. He reminded me to get a tollway transponder. The car's controls for windows, temperature, seat adjustment & audio were easy to find & operate, and visibility for the driver was good. Completing the paperless agreement was a breeze.
Cons: Giving a customer a less-than-full gas tank is nearly certain to result in Enterprise getting some free gas upon the car's return, because the customer will want to avoid refilling insufficiently. The Enterprise office nearer my Evanston, IL home never has deals as good as the Skokie location.
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8.0
Pros: Staff was competent and VERY courteous. Cruze wasn't big, yet it had room for 6'2" me, and it performed fine at all speeds.
Cons: Four persons waiting in line on my arrival, 10 am Saturday = overwhelmed staff. Half-full gas tank at start ends up with the customer donating gas to Enterprise, to be sure of avoiding an extra charge.
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2.0
Pros: Close to my home
Cons: Pretty disappointed with our rental experience, the interior was filthy, crumpled papers in back seats, food wrappers in pockets, not vacuumed. I called local office and they said they had no other van to exchange and I’d have to go to Ohare location to swap out. The guy said the car was in the wrong line for cleaning and thought the car was cleaned but obviously they hadn’t taken time to pay attention to the details. We had 6 people in the van and no way could we go to Ohare as we were off to WI and ORD is in the opposite direction. The guy said sorry and offered a 12% discount but it didn’t feel very sincere. I don’t think we will rent from Enterprise again. You don’t really care about giving customers having to drive in dirty cars and if you don’t care about the cars it really reflects on your lack of customer service. Poor service, dirty car = one more customer lost.
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2.0
Animale hair/Animal Pee and Dog food in the car
Pros: Nothing
Cons: First car had Alignment issues & was pulling to the left really hard. Next day, drove to two different rentals to get it exchanged. The only availabe car we got was full of dog hair and animal pee smell. The manager apologized and offered to clean it. After waiting 15 minutes. She brought the car back with few less hair and same pee smell. Once we got in the car, my sun found dog food under his seat. The manager assured she removes all the dog food we found before picking up the car. Few days letter, we got our luggage out from the back and all smelled animal pee. Had to change our luggage and wash our clothes. I will never make that mistake again.
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10.0
These guys were sharp
Pros: Great experience
Cons: N/a
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8.0
Great Service, awful car
Pros: Customer service was excellent
Cons: Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.
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5.2
Syringe Needles in Car
Cons: Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
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6.8
Pros: Great location, easy access from the CTA yellow line. Fast, great customer service.
Cons: There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
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10.0
Pros: Great
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6.0
Good service. Shotty car cleaning.
Pros: Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Cons: The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
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9.6
wonderful Skokie location
Pros: Really loved the customer service at this location. They were 100 times more helpful and friendly then the dreadful O'Hare location. She even showed me where the gas tank button was! I'll use this location from now on.
review from
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8.8
Pros: The car was perfectly clean. I was offered a choice of 2 cars. My wait for an agent was very brief. The agent, Javier or Xavier, was enjoyably personable. He reminded me to get a tollway transponder. The car's controls for windows, temperature, seat adjustment & audio were easy to find & operate, and visibility for the driver was good. Completing the paperless agreement was a breeze.
Cons: Giving a customer a less-than-full gas tank is nearly certain to result in Enterprise getting some free gas upon the car's return, because the customer will want to avoid refilling insufficiently. The Enterprise office nearer my Evanston, IL home never has deals as good as the Skokie location.
review from
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10.0
These guys were sharp
Pros: Great experience
Cons: N/a
review from
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10.0
Pros: Great
review from
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9.6
wonderful Skokie location
Pros: Really loved the customer service at this location. They were 100 times more helpful and friendly then the dreadful O'Hare location. She even showed me where the gas tank button was! I'll use this location from now on.
review from
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8.0
Pros: Staff was competent and VERY courteous. Cruze wasn't big, yet it had room for 6'2" me, and it performed fine at all speeds.
Cons: Four persons waiting in line on my arrival, 10 am Saturday = overwhelmed staff. Half-full gas tank at start ends up with the customer donating gas to Enterprise, to be sure of avoiding an extra charge.
review from
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8.0
Great Service, awful car
Pros: Customer service was excellent
Cons: Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.
review from
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6.8
Pros: Great location, easy access from the CTA yellow line. Fast, great customer service.
Cons: There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
review from
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2.0
Cons: If we actually got out rental. Our pick up was at 2pm and the place was closed when we got there
review from
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2.0
Pros: Close to my home
Cons: Pretty disappointed with our rental experience, the interior was filthy, crumpled papers in back seats, food wrappers in pockets, not vacuumed. I called local office and they said they had no other van to exchange and I’d have to go to Ohare location to swap out. The guy said the car was in the wrong line for cleaning and thought the car was cleaned but obviously they hadn’t taken time to pay attention to the details. We had 6 people in the van and no way could we go to Ohare as we were off to WI and ORD is in the opposite direction. The guy said sorry and offered a 12% discount but it didn’t feel very sincere. I don’t think we will rent from Enterprise again. You don’t really care about giving customers having to drive in dirty cars and if you don’t care about the cars it really reflects on your lack of customer service. Poor service, dirty car = one more customer lost.
review from
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2.0
Animale hair/Animal Pee and Dog food in the car
Pros: Nothing
Cons: First car had Alignment issues & was pulling to the left really hard. Next day, drove to two different rentals to get it exchanged. The only availabe car we got was full of dog hair and animal pee smell. The manager apologized and offered to clean it. After waiting 15 minutes. She brought the car back with few less hair and same pee smell. Once we got in the car, my sun found dog food under his seat. The manager assured she removes all the dog food we found before picking up the car. Few days letter, we got our luggage out from the back and all smelled animal pee. Had to change our luggage and wash our clothes. I will never make that mistake again.
review from
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5.2
Syringe Needles in Car
Cons: Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
review from
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6.0
Good service. Shotty car cleaning.
Pros: Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Cons: The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
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