Smoketown Hotels

Everything. The staff was very helpful and super nice. Great location and very close to everything but not close enough to be right in the heavy mix. I've already recommended to my family.

The hotel was a bit dated but very clean. Bathroom seemed to be more updated and yet very clean.

The hotel was clean and the staff was friendly. Check in was smooth and the location was convenient to Dutch Wonderland. The breakfast was very good and the cook was nice and attentive at refilling things.

We requested a cot for our third child. The cot was comfortable and arrived promptly, but the room was very small and the person didn't actually set it up. I had to move several pieces on furniture to accommodate it and once set up, it was very tight.

That breakfast was included. The selection was good.

Only one elevator. Halls could use vacuuming. Ice machine on first floor only.

Location was good.

Service was patchy, night attendants were helpful and polite, day attendant not so much. Facilities could use some TLC. Breakfast did not include eggs or meat.

Well placed near to the shopping outlets and nearby eating places.

Very small breakfast eating area, only space for about10 people. When we were there, there were bus groups ( 50 people ) all trying to eat breakfast together.

The room cleaner went through our things while we were not in our room

The price and location which made it convenient for dining out. The Waffles for breakfast was great!

The bathroom could have been cleaner. Breakfast could've had more fruit. I only saw apples.

I never write reviews but feel compelling to do so in this instance. Hotel was extremely dirty and had awful musty smell. The staff was rude. No air conditioning in the 80-90 degree temps. Ice machines not working. To make matters worse, hotel was evacuated due to water main break and roofs collapsing. We booked room due to it being pet friendly but I wouldn't bring anyone in my family or recommend to anyone ever. I would have rather stayed in my car.

Everything

Great place to stay with little ones. The separate living and bedroom area were perfect. Hotel was very clean and had everything we needed. The value for the money was good and location of the hotel to local attractions was wonderful - I would highly recommend it.

We picked this hotel because there were 6 of us traveling. It was a great deal to stay here. The accommodations were excellent. We enjoyed having the two separate rooms. It was quiet in the bedroom with the door shut and it allowed the adults in the other room to be able to move around freely without waking kids in other room. Breakfast was great. Friendly staff. Close to all local attractions. Highly recommend!

enjoyed our stay - would have like Breakfast served another 1/2 hr.

I have always stayed at Sleep Inns and other hotels in this chain (Choice Hotels) including this one but will no longer do so. We booked online but never received a confirmation from the hotel so we assumed there was no reservation. We didn't try to rebook because we realized we could not make the trip. I don't know what made me call just to make sure there was no reservation, but I did. When I called the Choice Hotel line, they said they had no reservation. I also called the hotel to make sure as well and they said they did have a reservation for us. I explained the situation to the manager but he refused to cancel the reservation and said we would be responsible for the first night. I tried to reason with him but he would not budge. I was upset because we had stayed here for several years in a row and have always been loyal to this hotel chain. Choice Hotels main customer service was no help whatsoever. They took the complaint and said they would investigate but never did. I will never stay with this hotel or this chain again!! Bad business!!

Very comfortable and quiet room

Evening receptionist was rather indifferent

Room was clean and the free breakfast was good. Location was great being behind a dunkin donuts, a wawa, and closer to the intersection of 30 bypass. The staff was very friendly.

Friendly Staff

Road noise from nearby highway

Nice comfortable suite motel.

Difficult to exit property unto highway due to traffic.

Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast.

The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.

Breakfast was great, rooms clean, lots of parking.

Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!

Nicely appointed. Very clean. Very friendly staff from the front desk to the Bistro/bar to the maintenance staff; everyone seemed very proud to work there. The food service/prep staff were very gracious and the young man who prepared the food was very interested in our satsifaction and opinon. Lovely room and big comfortable king size beds with great pillows. Convenient and nicely equipped work out room. Indoor pool (small) and whirlpool. Lovely courtyard with poolside-like lounge chairs and a small gazebo. Great for reading, getting a little sun or quiet time. WiFi and wired access throughout.

Very little not to like. If pressed I can only say that the menu of food available at the Bistro is very limited. There are no omelettes or speciality faire available. However, given the type of hotel (business, traveler, tech-friendly), this is to be expected and they did a wonderful job with thier offerings.

Great bedding. Quite room. Great hot tub. Good free breakfast.

This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.

The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool.

There was not one thing to dislike.

Very nice. Hosts were very cordial and helpful. Breakfast was good. Bed very comfortable.

Air conditioner in master bedroom after a certain hour at night could not be lowered. A bit uncomfortable during night.

Very clean owners very nice

No TV in the room the floor of the room was so un level they had a 4 inch block under the bed the bathroom was a cross the hall you had to go out of the room to get to it the TV was downstairs it was shared only water or tea and coffee no soft drinks

Staff was nice and the room clean

The seating at the booths are not comfortable.

It was everything I hoped for

No

Staff was friendly and helpful.

Hotel is still under renovations, but coming along nicely. As of 7/30/16

I actually went looking for this property because i remembered staying here with my parents 40 years ago. The place is largely the same and it was a trip down memory lane, so to speak. Strasburg is a lovely town and the Inn is quaint, although some of the fixtures are getting a little dated. Still, it is a very nice location and a very friendly staff. The view of the farmland is lovely. My wife and daughter were reminded of a Methodist Church camp we have visited before, although this is not quite that rustic. You won't get the heavenly shower or bed that high end hotels will offer, but it is clean, comfortable and cozy.

The only thing that was a problem was our reservation was for two rooms with Kings and we were initially given 2 rooms with 2 doubles. They were able to move us for one of the rooms. Only a slight inconvenience. We also made the mistake of staying at our table at the restaurant (outdoor dining) way after dark. It got a little buggy. Not like a swamp, but more than we wanted, so we went inside to finish.

I did not like the fact that you had to wait until 7:00 to get coffee. Then, at 7:00 there was a note on the door that they were not open until 7:30. Coffe was only served from 7:00 til 8:00. That does not give someone much time to get up and run down to the office. I think the rooms should have coffee makers in them. That would make the stay much nicer.

did not like the bed bugs

bed buggs

I left a bag in the room and it was returned to me with no problems.

The air conditioning was not working and the bathroom light and fan are on a motion-sensor - blazing light and fan are what you do not need in the middle of the night!

Location is great.

Upon arriving, the check in person was not dressed appropriately for the job. When we got to our room and began to get settled, I found the tissue box nearly empty in the bathroom and a bottle of half used shampoo in the shower. The floor appeared unvacuumed. No mattress protectors on beds with very thin sheets. When I was leaving, I found my door didn't lock. I went to find the front desk person and she came up. Me and my 3 children stood in the hall awkwardly waiting for her to fix it. About 20 minutes later she finally changed our room. So we had to pack our stuff back up. Second room was cleaner and generally okay. Tried to get extra towels at 8:30 pm. No one was to be found. Check out in the morning was completely impersonal. There was a note with a sheet for me to cross off my room number. We won't be staying here again.

I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return.

I cannot suggest anything to improve the hotel or its services.

Beautiful surroundings Interesting bar Location is very convenient without being congested

Room was somewhat cramped but it just added to the character of the hotel by the end.

Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady.

Bar was pretty dead . went out to a few of the local spots within walking distance.

we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good.

Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.

This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip.

Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.

The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.

Will never go back to this place.

They charge more than $400 to my credit card -identity theft made purchases to two websites. Horrible to find out when I got home that on top of paying for the night the took my car to make online purchases of car equipment and fabric store. Please be aware when you use this facilities!!! Very Upset with this place!!!!!!

location

Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches

Location, friendly helpful staff, clean, good breakfast

You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else!

The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!

On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.

Room was clean and Brenda at the reception desk was very pleasant. Could open room windows.

The place looked abandoned there were no signs other than the one directly on the main road , strong smell of disinfection in the room. Breakfast was nothing special.

Room was clean. Set back from road, so quiet.

Not great lighting. Broken toilet seat. Room with king and room for a chair, but none provided.