Southall Hotels

Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful!

No bad points!

friendly, helpful staff

poor bar/restaraunt. Beds very soft/uncomfortable

Good hotel for a good price! Ideal for Twickenham rugby....can walk to the ground no worries!

Good location for access to twickenham stadium and central London

Room was very hot but couldn't sleep with window open because of outside noise

Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat.

Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.

Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable.

Endless corridors and small rooms for such a huge hotel.

Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.

The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive.

The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).

Relatively clean

I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves.

The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.

Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose.

Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.

I really enjoyed the friendly staff, wonderful accommodations and atmosphere - the attached workout gym was top notch. I'll definitely recommend this hotel and come back myself

I really enjoy the quaint atmosphere of the hotel and the polite prompt service

Nothing

the leisure facilities were good and included in the price

the rooms are very small and so are the beds

The location was the only thing we liked.

The room was tiny. The bed was really small and breakfast should be included at the prices they charge.

I enjoyed sleeping in a quiet room, also comfortable bed after long plane trip. The staff was very helpful with directions.

Entire staff was very professional . ...in fact I was recognized right away when checked in second time...room was always clean when you come back at night

I am so sorry but there was nothing that I don't like

The staff were useless. They just want you to pay and leave.

The staff was very helpful and polite. The location is very convenient and close to Ealing Broadway metro station.

The cleanliness could be improved.

it was good,clean anad near the trainstation

Nothing worst ever hotel

poor hotel

The italian restaurant and its staff on the ground floor is really interesting and a lot of fun :) Guinness on tap in the bar

No heating No shower gel Unattentive and not very nice staff Loud, noisy neighbors Construction undergoing right under my window Poor quality furnishing No free Wi-Fi Subpar breakfast Smoking area is right at the entrance

The bathrooms are clean

They are not near the airport, there is no shuttle to the hotel. The beds feel like bed springs, the pillows are flat. The staff is on the rude side. The WiFi is not free. The cleaning staff knocks on the door repeatedly although the do not disturb sign is on the door. They do not have wash clothes.

Spacious room by London standards. Very comfortable. Easy access to underground and rail.

Expensive restaurant.

The rooms are quite spacious and always kept clean.

Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,

It was close to Heathrow. The young men working were very positive and helpful.

It was extremely difficult to find, even the sign was not clearly visible from the small access road. We drove through junk yards and thought we were lost and just by chance saw the sign. The river is barely visible.

The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent.

Very minor point had slight problem with shower.

The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.

The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

There was nothing I didn't like.

Location

The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

Clean room and nice view from the bar. Quick checkin

Service and breakfast was very average. Nothing special

Convenience to Heathrow. Nice restaurant. Well decorated. Quiet!

Had called ahead for 2 beds and the room was not ready at 9:00 pm arrival. Separated beds moved around too much! Only one set of towels were provided, had to request additional set.

Very close to tube station...

Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????

The location was great and Nina (staff) was very accommodating.

The rooms were small.

cheap, free parking.

My husband found this hotel cheap looking. Later on a condomw wrap was found under the pillow. Will never stay there again even for a cheaper fare.

it was nice and warm

this hotel was very noisy. my husband and i checked out at 09.15 as we did not have much sleep.

friendliness and helpfulness of staff....good clean hotel that suited my requirements...

just wanted to sleep so didnt find any...

it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable !

The only thing missing was a fridge in the room :)otherwise great

Conveniently close to Staines town centre

The hotel often organises events, which can be heard at any place in the hotel. If you want to go there and sleep and they are having an event, then you're in the wrong place. As for the shower, the hot water comes in waves and goes from hot to cold and the cleanliness of the bathroom wasn't the best either.

There is lots of renovation work with lots of equibment stored in the hotel reception

The print out of your road direction to the hotel is wrong, it took me from exitng the m25,. 50 minute to find the hote.Number 3 of the instruction it stated at roundabout take the 1st exit into Wrasbury, this is wrong, it should be 1st exit onto STAINS.This mistake in your description site lead to me driving round in circles for 50 minutes

Staff were excellent! Breakfast was great and it was everything we needed. Close to LHR and train station, about 10 minutes to tube station by car. I would stay there every time.

Facilities just whats needed for the overnight. Away from the "hotel strip" but still close to airport.

There is nothing not to like in this class of hotel.

All good, clean, modern, quick ride to the Airport in the morning. Great value.

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