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The staff throughout hotel and venues we're incredible. Air conditioning was not working.
The valet car parking was excellent with very friendly staff The spa was hugely disappointing for a luxury hotel and the dining room lacks any atmosphere.
Lovely views of the North Sea and presumably great golf courses. My suite was quite large and pretty comfortable Mostly disliked the atrium which by its design and its decor made it feel like a second tier convention hotel. Compared to its closest competitor in town, the Old Course, the Fairmont was decidedly lacking in style and distinction. The common rooms (restaurants, bars,...) have no character or luxurious feeling to them.
The bedroom was very well appointed and very comfortable. We had a problem with the heating system which was resolved easily by one phone call. I didn't like the restaurant's position in the atrium. As a result, we didn't consider eating in the hotel and would not do so if we relurn in future.
Upgraded room when staff heard it was our anniversary.....poll/sauna/jacuzzi were excellent.......breakfast very good and great selection
Staff very accommodating
99% of staff excellent. Ambience and facilities excellent. Limited menu choice in 'Rock and Spindle' and 'Kittocks Den'. Check out member of staff somewhat surly - didn't even ask after 4 nights if we enjoyed our stay!
The location, the view, the warm welcome, the setting, the atmosphere, the cleanliness, the breakfast was phenomenal, the treatment, the morning checkin aka 945am!...given our initial introduction to Scotland in Edinburgh, it was the perfect way to turn our 2nd day of our honeymoon around! thank you thank you thank you.. nothing...
My husband and I booked this hotel as a romantic weekend away, and we were not disappointed. The staff at this hotel were excellent, not one member of staff passed you by without saying hello and asking how you were, including the man transporting luggage and a hotel engineer who shared the lift with us. This hotel was pure luxury, rooms spotless, large bed and very quiet so got a great night sleep. The views from this hotel were also stunning. There are a few bars and different eating places, breakfast was great, huge selection both mornings. However, I was not overly impresses with evening meals, not enough choice and I sent two thing back to the kitchen, this is what let this hotel down, the rest made up for it and I would return. Not enough selection for dinner, what I did order had to be returned to kitchen. (Greasy little crispy things, that claimed to be beefeater fries, and a pasta dish that was completely bland). Staff though were very apologetic and could't do enough to try to rectify it.
Hotel facilities are excellent and staff were very friendly and helpful. A great place to relax !
Thoroughly enjoyed my stay. Felt it was a bit pricey, but you get whatyou pay for.
rooms a good size equipped with some nice home comforts & breakfast was excellent with a good variety!!i come every year in april on a golf trip and always recommend the hotel like i said i come every year on a golf trip,this time ibrought my partner and thought it ridiculous i paid £179 for the room and to have 2 single mattresses pushed together!!surely for that price u could expect a proper queen size mattress?also i wouldnt expect to pay £9:55 for a lager and long vodka on george street in edinburgh let alone in a hotel on the outskirts of st andrews
Everything was faultless. Couldn't be faulted.
Location. Service standards. To charge an additional £20 for use of the hotel pool is petty and left a feeling that someone has got this aspect very wrong. To vaguely blame a "world-wide charging strategy" made this money-grabbing scam even harder to swallow.
I enjoyed it as it provided an easy going relaxed atmosphere.
From check in to check out the hotel ticked all the boxes. We look forward to repeating the experience.
Room, view, staff, dinner and spa/treatments were all excellent Room (suite) air con was not working probably resulting in the room being very hot all night!
The room was lovely and the view was excellent. The staff could not be faulted. Nothing.
Wondered the streets of St andrews, enjoyed the spa, and our lovley room - relaxed
The spa, the comfortable beds, huge bath, the spa, dinner, and champage cocktails
Great rooms and golf views. Location is perfect. For some reason I had rotting fruit in my room. Big oversight.
Everyone was so friendly and the place was so clean and smart and everyone wanted to help.
Best value for money on our recent trip
The room,Service,The Staff,Luxury,
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
The bedrooms are spacious
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
Staff attentiveness and willingness to help
Service at the bar was poor. The meal in the restaurant was excellent but the service was rather slow at times.
Upgraded to a suite with great views over the golf course. staff very helpful. Breakfast was fair but was a bit cold on the first morning. Heating in our room could be warmer.
Location, friendly staff, luxury room
Superb location and atmosphere within the hotel The officious restuarant greeter
The staff and the hotel in general were excellent
Next to Old Course
Location is fantastic. Lovely Scottish jackets Broken bed! Water board decided to dig up the road outside our room at midnight which wS annoying for 90mins
location of hotel room extremely hot
Relaxed atmosphere, proximity to town facilities, view of St Andrews Old Course and beach area. Initial double room given was rear of hotel, dark and had a view of walls. Had to change, could only get twin, but view was excellent.
Everything was excellent
Hotel is only 100 yards from the first tee of The Old Course, and looks out on St. Andrews Bay.Great Location
staff,decor and an excellent breakfast very noisy at night as our room was above bar.
The view, the size of room, the room facilities, the confort As expected the bar prices were a little high, otherwise no complaints
convenient location was important
Very friendly staff- heating was excellent in exceptionally cold temperatures.View was excellent overlooking the sea.Room was very pleasant but could do with updating the windows due to a few draughts. We stated in this hotel for two nights but on the second night we were unable to even get close to the cocktail bar due to the huge number of students who seemed to "take over" the hotel plus the bar under neat the hotel.
Excellent food Noisy lift
The view from our room onto the front was beautiful
Comfortable and welcoming room. Nice toileteries and good to be provided with a bathrobe.Hotel was quiet - no noise could be heard from adjoining rooms or from outside. Clock had not been changed, so we were 1 hour early for dinner!
the location was fantastic as was the staff at the hotel. Very young staff but very customer focussed. Give that St Andrews is by no means modern it was nice to stay in a hotel that was. refreshing the mattresses were uncomfortable and needed changed.
The staff were the friendliest staff I have ever encountered in any hotel.
lovely spacious room nothing
The food was excellent Nothing
Fantastic new extension. Room with a view, decking and patio doors. Brilliant. Restuarant and bar needs a make over.
Countryside Modern decor in bedrooms
lovely hotel in a great place room next to road, very noisy
Studio was very modern and spacious
The restaurant was excellent and the breakfast in the morning also. The bed was too soft!
Exceptionally clean, functional & friendly & helpful staff. Very good breakfast. Pretty spartan, needs updating & remodelling.
Friendly staff, quiet and and very clean room. Overall a very nice hotel. The room was a little dark and the furnishings tend to accentuate this. The duvet on the bed was somewhat oversized for summer and it was hard to get the room cool enough. To be fair, I did not ask to have it changed.
A complete, totally beautiful hotel. Staff was best of best. Gorgeous facility and only 1.5 miles from St Andrews and about 8 from our friends. This IS NOT a criticism, but perhaps a suggestion. IT was warm in Scotland. Rooms were really warm even with fan. As in Europe all over, they just have a comforter. It might be worth having a sheet on each bed so the comforter can be removed.
Breakfasts were very good, service good, owners very pleasant and helpful - I would recommend this hotel not really - all was well, if I had to critisie it would be that my room was semi basement and they had done there very best to make the outlooks good, but I would have prefered to be upstairs
Tremendously nearby golf links and beach. Kind reception.
Enjoyable breakfast with good quality ingredients. The rooms were warm and very comfortable and we were well looked after. Two minutes walk to the 1st tee on the Old Course. Electric showers are not my favourite.
Very friendly, helpful hosts. Extremely clean,comfortable room, supplied with refreshments and toiletries. Superb breakfast with many choices. Central location. Would definitely stay again.
Town centre Clean and fresh Good quality decor Warm & comfy room Only one bedside table (double bed)
Very comfortable place to stay, excellent location, lovely decor and very pleasant staff, would love to stay again next year. Breakfast was delicious and everything was nicely presented.
Wonderful hotel, beautiful very large room, and excellent service.
Great hotel, very clean and smart. Very friendly and helpful staff. No bad points.
Perfect location. Small, but very comfortable room. Very silentduring the night. Friendly staff. Excellent breakfast. Street parking could be a way off if you are unlucky. Staff not around in the evening.
The friendliness of the owners and staff and the helpfulness. Great location near the Old Course. None
Good central hotel, great staff and ample sized portions in the restaurant. We liked this hotel. The only night club in St Andrews is in the basement of this hotel and believe me you will know about it. You'll also know when it closes and the students are leaving!
Very helpful staff and real fire in restaurant The bedroom should have had a desk in it especially as there is room for one - plus a mirror close to a plug making drying one's hair easy!
Friendly relaxed staff Shower pressure could have been a little better
Receptionist very friendly and helpful No place to sit and talk after 11pm, as bar and other rooms were looked up
The staff where very helpful and accommodating to all requests. The garden at the back was excellent to relax in, in the evenings
I loved the location as it was in the centre of the town and it meant once we were parked up that was it and everything was on our doorstep.
Hotel Staff Hospitality
Steps from where the bus dropped us, a block from market st., two blocks from university admissions, the castle and cathedral, the perfect location. The staff ware great.well maintained and clean. Great breakfast - try the haggis. A bit Expensive
It was close to the university Room was cold when we arrived at around 6pm and no hot water. Pillows were very flat and uncomfortable but the beds were fairly comfy.
Cleanliness of the room,excellent choice of breakfast and friendliness of staff. Poor shower
Excellent breakfast first day real kippers, second day kippers were of the frozen kind but okay very small en suite shower room
Location - straight across the road from church where the wedding was that I was attending. No car parking. I had to keep circling until a space became available. Room was not very soundproof.
location to St Andrews and the staff excellent
Quiet warm and comfortable. good breakfast parking a problem
Very central location, friendly staff. Excellent reataurant Very cramped room - we were given a free upgrade to a larger room , hard to imagine how small the original one must have been
the room was very comfortable and and staff very pleasant and helpful. The hotel was also ideally situated for a wedding we were attending on the Saturday
All was completely satisfying I have none
Warmth,comfort and cleanliness. An excellent breakfast and friendly breakfast staff. Theee most comfortable bed! No bath in room and window wouldn't shut!! Television sound quite alarming.poor bar area.
It would be nice to extent the breakfast time till 10.00.
A real getaway from it all place, and good location for visiting other Fife towns and villages. No dislikes.
beautiful surroundings comfortable rooms and very helpful staff ideally situated for Kingsbarns golf course
The unique experience of living in a 19th century house, surrounded by the familys history. It was lovely being able to wander around the house as it was 120 years ago. It was a very warm, welcoming and relaxed atmosphere to spend our hooneymoon in. Even though it was autumn the gardens were wonderful.
We loved our 2 bedroom apartment - it was so spacious and historical. The breakfast in the large dining room around the large dining table was wonderful and delicious. It has the most beautiful gardens. The whole package made us feel very special - like royalty.
Cambo House is an amazing country home with a great history, location, and grounds. I've put it on my list of favorite places to stay. The descriptions of Cambo House don't do it justice.