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The hotel is good for people using the management centre or the university, it is not a leisure hotel. the rooms are basic but fine. Some areas such as the bathroom would benefit from refurbishment / upgrading. Customer service could be improved.
Peaceful surroundings. Very friendly & helpful staff even though two of my 3three days the hotel was busy with functions I got a good meal in the bar area and quick service. Compared to the rates I usually have to pay in Stirling this was value for money. It may not be in the centre of town but its very easy to get in by public transport if you want a night out and a taxi is not going to break the bank!! Why do hotels have to use "fussy" taps for bath/shower? S.M.C. are no exception and the one in room 214 took all of my strength (I am 6' and 15st) to alter the heat setting. Not great for a family!!
On the University of Stirling campus, so ideal for meetings with University management and faculty
was at a wedding ideal the hairdryer in room did not work I didn't have one with me
Staff professional/friendly and location setting is great.
Clearly very handy if attending a conference at the Management Centre, but actually this would still be a great place to stay even if just visiting Stirling or the area for leisure. Food and service all brilliant. a clear commitment to green issues – more than lip service. Not really any bad points. The hot water for a bath in the evening was not quite as warm as I would have liked, though the shower in the morning was a very decent temperature. It could b that I needed to run the hot tap for longer, but that would have run counter to the environmentally friendly ethos of the place.
Friendly, helpful staff. Brilliant location with stunning views of countryside and Wallace Monument. First Class!
All staff very friendly, hotel very clean, rooms cleaned every day to high standard,good choice at breakfast Only fault was that the double beds were very small so did not have very much room to move ,so did not sleep very well
Very helpful friendly staff. The breakfast menu was excellent. I thought there was going to be a problem when we arrived - 6 rooms had been reserved instead of 3. I appreciate that there was a wedding reception but the bar service at 11pm was slow.
Pleasant atmosphere; comfortable room; friendly helpful staff. No tea or coffee facilities in the room. Room (and bed) clearly intended for a single occupant (only one bed light).
Very often a long wait to be served at the bar as it was one of the waiters who kept coming through from the restaurant to serve drinks.
Location Trying to find the way up a one way street
Preis in Ordnung No Internet access in the room, no smoking rooms.
Receptionist extremely helpful Very small room, was under the impression that there would be a bath. Evening meal very disappointing; ordered roast which was supposed to come with roast potatoes and was only told there were none left after it had arrived. Gravy very lumpy and meat very chewy. Only one large towel in room.
everything was just fine.
The Golden Lion is perfectly located 5 minutes from the train, and at the heart of Stirling. There was dozens of pubs, restaurants and shops to keep you entertained, the room and bathrooms were clean, and the staff were lovely and had no problems holding my bag until check-in time. I was even able to squeak into a top-floor room with an amazing view over Stirling and of the surrounding hill-side - spectacular! While the exterior and main floor are exquisite and inviting, the hotel rooms left a lot to be desired. The beds were comfortable enough, the bathroom was functional, however it is out-dated and has an off-colour that doesn't come out from years of use. Luckily it was big and spacious - a great break to stretch your legs after a busy day.
location room was small. generally looked a bit tired
Location, price. Car park needs better signing, and information on how to get the barrier moved.
The food was good in the bar. The lobby is a little shabby as are some of the corridors but for the money I paid this is not unreasonable
Peaceful room, Friendly staff, Excellent breakfast.
Comfortable and relaxed. Parking was a bit tough.
Nice big room Choice at breakfast was poor compared to similarly priced hotels I have stayed at eg no potato scones, hash browns, no apparent veggie option
Freindly staff - nice atmosphere Room could have been a little larger - also unable to open window wide enough to get fresh air.
the location is great and the hotel is interesting because it is an old school.
swimming pool was clean with helfully staff the breakfast. mine breakfast was cold on all three days and the servise was slow you lucky to get your drink after you finish you breakfast with cold toast also it not cooked to order like it says on the breakfast menu.
The longe bar and playing chess but not the very expensive drinks and it cried out for a log/ burnes fire as not overly warm Not impressed at all. room was cold due to single glazing even with the heating on. the resturant menu is very limited in choice, we saw a some guests eating out, as we did. there was no hotel info in the room?? Breakfast was a little disorganised and felt rushed. we arrived around 8.30 and it is served until 10am. the waitress removed my partners plate before I had finished then hovered as I was on my last mouthful and removed the plate as I was still eating, very poor indeed.
The comfort of the hotel, its faclities and the staff made this a most enjoyable stay. Unfortunately, my wife was unable to have a spa treatment due to the majority of staff being away on training
The location and friendly staff. The rain!!!!!!!!!!!!!!!
Was working so only used the bed and then only for 4 hours No
Tired room needed decorating
Lovely breakfast and bed was very comfortable. Generally very dated, and a bit tired. Only paid £79 so not too expensive wouldn't pay more.
A beautiful place and surroundings.Would definetly recommend to other friends and family to stay here. Only concern was, that the air con was not working correctly
pleasant surroundings, helpful staff no
Friendly relaxing atmosphere
They were very accommodating and let us change rooms to get away from the wedding noise. Lots of weddings - and accompanying loud music!
The hotel was in a really good location, with superb grounds to enjoy. The leisure club was excellent and the staff were very helpful.
used the full use of the hotel ,the swimming pool etc was first class no
Beautiful location and friendly staff. Only one small lift. Expect to wait.
leisure facilities were put in a famoly room with small double bed, decor needs some updating
We have been going to this hotel for over 25yrs & just love it it is so central for everything,touring shopping golf & walking so close to the historic town of Stirling. New decor slightly on the dark side in dining room.
The situation of the hotel. The helpfulness of the staff The food was not particularly impressive.
Excellent situation , with magnificent view.
Staff were welcoming. Process for booking in and out was quick. Everything asked for was provided. On entering the room it was slightly cold. However after an hour it did warm up.
Desk staff were helpful in finding a restaurant. The breakfast offered a variety of options. I wish there had been a separate sheet on the bed instead of just a duvet. I understand that this is typical of most UK and European hotels.
Excellent staff. I'd like the choice to have a cooked breakfast.
We found the staff very pleasant and helpful. The room was clean and comfortable. The breakfast arrangements were roomy and the food was good.
Nice hotel could have been better Room smelling of smoke complained and nothing was done about it
convenience Walls between rooms were paper thin
Lock on room did not work, staff acted quickly to solve problem Lock did not work, however we were moved to another room
on the whole, a well run and clean hotel, staff pleasant and location of hotel excellent if you plan to visit surrounding areas.
the location was great for the park and ride in to stirling. the eating inn next door was excellent too.
Staff were brilliant, I had to stay extra night due to snow, staff had road closures all printed off for guests. Room clean, I put comfort down to good as I found the bed a bit hard but this may suit other people. breakfast included, great. as above, bed a little hard.
The food was very well presented and very tasty There was no mirror in the bedroom area and not quite enough light at the bathroom mirror
The venison was out of this world - fantastic! The staff were also fun and friendly - had a super time in the bar! No hair dryers was unusual, however, must be common here as there isn't one at the Holiday Inn either!
The location at the foot of the Ochil hills was superb and handy for Stirling city centre. They need to pipe music into the bar area to break the silence.
Right from the hard working lovely staff to the shower, the whole castle was lovely. The room was in keeping with the surroundings and was very please to see a clean bathroom. The evening meal was well worth the money and would certainly go back again. The floor board were a bit squeaky but that cant be helped so was aware when walking over the floor.
Very attractive place to stay. Clean and comfortable.
Room was nice and clean. Location was terrible. Through traffic and lots of large truck deliveries, as well as other noise kept us awake and woke us up early. There was no remote for the room television and front desk could not locate us one and could not show us how to operate.
Elegantly restored house on quiet green, but just a very short walk from castle and cafes. Room was lovely, and our hostess was very gracious. A number of choices for breakfast. After being in tourist-central for a few days, it was relaxing to stay in a quiet residential area of historic homes.
The cleanliness, the proximity to the city center and the railway station, the good breakfast.
the location to the town centre the road leading upto the hotel, was strange to locate due to the road lay out.
myself and my daughter had a very pleasant stay lovely breakfast helpful staff pleasant room would definately stay again
All the staff were quite efficient and friendly. The room had everything I needed. Very nice breakfast and everything was when and where I needed it. Great location, too, and a charming house to stay in.
We both enjoyed our stay at the hotel. The staff were very friendly and pleasant. We had a great 5 day break
From the minute we arrived the staff made us feel welcome, the customer service was outstanding
staff very friendly at all times. Food good. Great central location yet quiet
The rooms were excellent - large, clean and comfortable. The staff were superb - very accomodating and helpful. We will definitely be visiting Stirling again and will stay at The Terraces Hotel.
I don't like typical breakfast (beans, eggs etc...) no choices in morning menu
Friendly staff The most important thing and the reason I stay in a Hotel is for a comfortable bed. Th bed in room 3 was the most uncomfotable bed I have slept in. Also I would like my own key when out late
The breakfast was cooked well, no grease, and a full English available with the choice of buffet providing cereals, fruit juices, fruit and toast etc. The beds were clean and comfortable. Yes unfortunately we were placed in a room which must have been a 'smoking' room before the law was enforced. Therefore the room smelf strongly of stale tobacco smoke and it was necessary to sleep with the window wide open all night. Also the shower did not run with hot water, only luke warm to cold, therefore had to have a bath and use the shower lower to rinse hair when washed in the bath, whih left us cold!
lovely room, good breakfast
staff were helpful and friendly breakfast was great overall very pleasant stay room was lovely
Exellent Value for Money Breakfast Site Seing Castle Monuments and also met Friends for a birthday Party
Helpfulness of staff
Good breakfast. Morning paper. Room was quiet. The window curtain is practically tranparent and this led to light pollution from outside
dining room exceptional and the menu excellent. room a bit small but nicely decorated and fresh. external looked a bit tired.
The staff were all extremely friendly and helpful. The hotel could do with a bit of modernisation.
The size of the room was decent and the bathroom very clean and a good size also. The bed was not very comfy.
comfortable and welcoming, very enjoyable
The room was very nice and the bed very comfortable. The food in the resturant was excellent. N/A
The staff, food, comfort, position - in the city but on the edge of countryside It was a bit too hot, traffic noise (i'm a light sleeper!)
Good, no-nonsense food; special offers on Mon-Weds regarding pricing of wine, comfortable room. Good location for walk into Stirling to see castle etc. City-centre location means ambient noise from road and early-morning bin lorry activity
Friendly efficient staff, relaxed atmosphere, cleanliness, wonderful food N/A
We had a lovely break and would definately come back No complaints at all
Delightful hotel, central to town centre with attractive weekend rates.
the very efficient and friendly staff. the high quality of the rooms and the personal attention given to us.
The breakfast was excellent. Everything else was very good. Only the Christmas promotion decorations up in July.
Convienent for staying in Bridge of Allan The room needs renovation. THe ceiling has water stain. One of the knobs on the bathtub is gone! Internet connection is very poor - cannot connect to the internet!
Friendly (Hungarian) receptionist. Central location. The hotel had character though was a little tatty. The bar menu described the dishes in detail, however my experience was that the description did not fully match the food served. The bar was run by a foreign (Polish?) girl with little command of English and no grace. Not a nice experience.
All staff were helpful and friendly. Good meal in the restaurant.
The food at the hotel was of a very good standard and very reasonably priced and the staff were pleasent and helpful. The price of the room was competative but this was reflected in its condition. The condition of the decor in the room was in a word "tatty", the double room was small but warm and the bathroom was of a good size with everything working as it should.
It suited our purpose close to family. will probably come again. Your contradicting yourselves. Don't like... complaint... is the same. So whats the answer. We had two for such a short stay. your sandwiches were poorly constructed and appeared frozen, and no staff covering our bar area, sitting waiting for service...
I stayed at the hotel due to the snow and the service was very good and the food was delicious and fairly priced. The bed wasnt very comfortable
The room was clean and comfortable. The staff were friendly and polite.
very good value slow service in the dining room
The hotel was perfectly situated. The staff were extremely friendly and made our stay very happy. The place could do with a lick of paint. It was obvious there had been signs of damp. Looking out the window, the side gardens needed atttention and there was a dead bird directly underneath the window, which obviously had been there for some time.
The owner is very friendly and helpful. There is a pub within easy walking distance, and the room was warm, clean and a good size. It is a fair way out of town, but not a problem if you have a car.
The welcome was excellent. Bed was comfy and I realy got to relax after a stressfull day of meetings. Would definatly visit again and recomend to others.
Very nice rooms little hard to find
was amazed was top class for price paid .we WILL be back thanks n/a
Alistair and Alieen were just lovely, Made us feel very welcome and had made up a handy list for taxi numbers, restaurants ect. The room was lovely and warm for us coming in and was beautifully decorated. My partner and I will be using them again.
Stuart, the proprietor, was a super friendly, helpful guy. He made us feel so welcome. The place was clean, comfortable and lovely. Breakfast was delicious and plentiful. The house is a short walk (20-30) to the bus and train stations and downtown and is also along there bus line. Nothing.