Story City Hotels

Bed and pillows were very comfortable, pool and hot tub were very clean and warm, staff was the best !!

Air conditioning had a short or something wrong but it had cooled down at night and was able to open windows. Shower head could of been more powerful,(that's just my liking)

Very nice staff. Clean comfortable room. Peaceful stay.

It was very convenient - right off the interstate. Easy to find, quick check in process.

The room was supposed to be non-smoking - and likely hadn't been smoked in, in the past week. But it definitely had previously been smoked in. Kind of a turn-off, but not the end of the world.

Price and location

Carpet was not totally vacuumed. Dirty behind the door.

The cost and the breakfast. Nice pool area.

The rooms were a little dank and smelled musty.

Although the hallway smelled badly, our room did not. The room was relatively clean and the curtains did a good job of keeping out the sun as we were wanting to sleep in after a late night.

The hallway to our room smelled terribly. The beds were very firm so that could be an advantage for some - hard to sleep for us. We went down at around l 8:30 am or so to grab a bite to eat and a cup of coffee. We knew it would be picked over, but there was nothing left. Didn't even get a cup of coffee. Having the clothes rack over the bed made it difficult to get in and out as well as sleep on that side of the bed.

breakfast was minimal, not much to offer.

The room was clean, all but for a wet spot on the floor, gross. Turns out it was soy sauce (phew) but we wound up wearing flip flop to walk around the room after that. Also someone was either chain smoking in their room or in the hall, the hall reeked. Not the hotel's fault, but still.

My name is Darlene Under staffed at time of arrival and leaving had to call to get assistance both times. Garbage bag with garbage in it, in hallway in the same spot when I came and left. Asked for a wake-up call in morning and never got one. Breakfast tables where dirty when I went to eat in morning plus coffee was cold.

Loved the separate rooms/suite style and kitchenette. Also loved that there were nice stairs to the lobby. Decent breakfast too.

Elevator didn't work.Seemed short staffed.

It was very clean and comfortable. Staff was very friendly!

Nothing

Room size was good. Staff extremely helpful and friendly. Breakfast was pricey, but good.

We had some questionable stains on the carpet in our room. Thankfully our baby isn't mobile yet, if he was crawling I would have been more upset.

Comfortable, adjustable bed firmness Very friendly staff Great location

Room smelled like cigarette smoke trying to get covered up.

We had a great stay! The staff were great and it was a beautiful new hotel.

clean.Breakfast lady was very nice and accommodating

air-conditioning very noisy, complain for 2 days but couldn't fix, so change rooms. Air conditioning was less noisy.

Value and comfort.

Breakfast was not very good. Bland and not much variety. Desk staff were not always knowledgeable, especially evening staff. Seemed like we were bothering them from reading their book or being on the computer!

Refrigerator in room did not work, reported at 8 a.m. replaced at 6 p.m. Pillow case had blood stains on it and not replaced when room was made-up. Fan in bathroom made very loud noise that I have never heard from a fan of any kind. When toilet refilled it made a loud high pitched noise. Elevator carpeting looked like it hadn't been cleaned or vacuumed in months. Room had bad odor.

Bathroom floor was sticky, high humidity on first floor,

Overall appearance of room was fine. upholstery and furniture carpet etc. were all in good condition. Bed was comfortable.

Building it's self is showing wear, bathroom floor sagged around toilet area, no security latch on the door to the hallway. Walls are thin. There are nicer newer facilities in same area for equivalent price.

The pool area was very nice. The main pool was heated well. Breakfast was good.

Location was great.

I didn't appreciate that the front desk hostess signed me up for their rewards program without asking me first. Also, there was a lot of hair in the bathroom.

Rooms were clean and newly painted

Beds were overly firm. Walls of rooms very thin. Could hear the neighboring rooms TV and a lot of noise from room above us. Doors have industrial strength closure devices which cause the doors to slam loudly. Environment not conducive for getting rest.

Handy; offered breakfast and Wi-Fi

Friendly staff.

Overall I was very disappointed with my stay at this hotel. The hotel was not kept up. The floors were not swept, and the carpets were not vacuumed. The biggest issue I had was the smell of my hotel room. It smelled of dampness covered up by a badly scented air freshener. The amenities were also very disappointing based on their size and cleanliness. It just felt dirty! I would not recommend staying at this hotel even if it is at a reasonable price.

Staff was great

Right off the Hwy, easy to find

Right across the hwy from a race track. Very loud, would not have booked if I had known that. Breakfast area.. Entirely way to small for the number of guests.

The room contains all the useful amenities, several different types of pillows, and interesting artwork on the wall. Everything is nice and new. The front desk staff is friendly and helpful.

The bathroom space is a bit small, and the hot/cold directions are reversed from normal on the sink faucet. On our last night, a group of teenagers was noisy in the hall and banging doors. I called the front desk at 11:30 and it was taken care of at once

The Gateway is located very close to Iowa State University and the apartment where my daughter lives. Great location, newly decorated lobby area, great shower and friendly staff.

The hotel was very nice and clean. The room was big and the beds were comfortable kids loved the pool and hot tub. Easy access to Iowa state

No free breakfast. The breakfast buffet was really overpriced for mediocre food.

Check in staff was friendly and tried to accommodate our requests, but was the only one on duty from 3-11 and always had a line at the front desk. Breakfast was adequate.

The motel was in need of repair and updates. The refrigerator needed to be defrosted and had food in it, the air conditioner went dead, the roll away was awful and collasped, blanket had cigarette burns - smelled, room was dusty, lock had timing issues.

Size and lay out of room was great. Public areas were nice.

The room smelled like a mix of old body odor and mustiness. There was hair in the tub.

I loved that there were jet bathtubs in all the rooms. How awesome! Everything was clean and the beds were comfy.

The fan on the wall was confusing to operate. (We need noise when we sleep and we couldn't figure that thing out)

Great B & B with great hot breakfast.

No hair dryer in our room

Very clean. Staff was very helpful

Clean newer hotel and friendly staff.

It was ready at check in and the staff was very friendly.

No

Fresh remodel, newly renovated