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Service, welcome food all good points No bad points only that we couldn't stay longer
The warm welcome and helpful attitude of all the staff N/A
Staff were very helpful. Breakfast was excellent. Bar sold a number of real ales. Twin beds were not as comfortable as they could have been.
Beautiful location and nice food!
A small intimate village pub with good food and atmosphere which included accomodation. It answered our requirements for the night Bedrooms/ensuit facilities need a major modernisation.
The pub is wonderful and the standard of food very high. The village of Frampton Mansell is a lovey setting. There was only one bad point: the bed. It was a queen size bed, I think, and rather uncomfortable for us both. We are not exceptionally tall (5'8'' and 5'9'') - but it seemed a rather short bed!!
Wonderful traditional pub in stunning surroundings. Even the picnic benches outside had pots of flowers on them! Bedrooms slightly faded in places. No phone in room and no signal for mobile but hotel kind enough to let me make an essential call on their landline. Hotel had not received reservation for evening meal from Active Hotels.
Staff , location , property olde worlde Water pressure in shower was very poor,
The olde world charm of the pub and the attached dining room provides a super atmosphere for a drink and a meal. Selection of real ales complements a varied food menu. Log fires during our autumnal visit completed the cosy feeling The toilet facilities in the public house are wholly inadequate for the number of people that use this venue.
Very friendly staff and good food.
A superb location with easy access to countryside walks .Quiet and restful with little passing traffic and excellent views. . No guarantee for residents to enjoy meal in main restaurant. Little urgency when we reported that our room on 3rd floor did not have any hot water.
Friendly atmosphere in delightful surroundings. Nice room. Very satisfying experience
Stunning location, interesting historical building. very powerful shower! Good breakfast with lots of choice. I met 2 very helpful members of staff, the receptionist and general manager which helped to redeem the place in regards to their calibre of staff. Double room as small as a single and was tired and shabby, esp the bathroom. The girl receptionist was very helpful and nice as was the general manager on duty but other staff I met were quite unhelpful and struggled to understand me (I speak the Queens English....) if you asked a question they would speak in their own language between themselves and not make it clear whether or not you will be getting a response. Menu choices didnt make it as far as the plate, you get what you're given, thus makes me wonder why they ask you what you want to begin with. I experienced issues with the fluctuating wifi connection but the staff helped to rectify this. Do not bother with the fixed price bar menu unless you're happy with very small portions.
The hotel had charm and character and the food was very good the room was too warm and I didn't want to leave the window open as it was not secure
The Bear is a lovely hotel in a great position on the National Trust area of Rodborough Common. The room was excellent and very comfortable in the old part of the building. The staff are very friendly and polite. We stayed here on our way to a holiday in the South West and it was an extremely good place to pick. We were in a room on the front of the hotel but slept very soundly. We would definitely stay at this hotel again and would recommend it.
General overall comfort and "rustic" atmosphere, excellent country position. The standard of training of some of the (obviously new) staff needs to improve
Good food, excellent wine choice. Friendly helpful staff. Room not ready at designated time. Bed far too soft
We had great difficulty in booking a table for dinner. Restaurant was full. We did achieve an early sitting and found our meal very disappointing.
staff friendliness the force of the shower in the bathroom
it was just ok, didn't feel 4 star access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.
our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly. we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.
lovely rooms. excellent facilities
Breakfast good choice Room a long way from entrance
The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50
easy access to Cotswold countryside
Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc. Hotel loks a little bit old in places.
the bathroom was poor and basin drained very slowly.
service was good room service was slow it took 50 miins and fire alrms consistantly going off
Food is very poor value for money, breakfast is poor
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
Brand new hotel, ideal for what we wanted None
the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
The hotel was super, very good room, breakfast etc reasonably priced in comparison to others of similar or better rating. Had stayed at the Queens hotel before which has a wonderful situation but preferred this hotel which we thought was better all round except for location at half the price. We had to use the car to get into Cheltenham, to walk in, shop and walk back would be too much. However it was worth it.
Stylish interior, good breakfast choice, friendly and competant staff. lackof headroom in ensuites
Premium room was superbly appointed, and spotless. No
Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself. Would be scratching around to find a negative.
Wonderfully kept property, tasteful decor. Friendly staff. Enjoyable stay. A little far from the city center for walking, but seemed to be a good base for exploring the area by car.
nice clean room, was not asked if we wanted a "turn down service" and lots of photographers all over the place.
Wonderful warm welcome and very well trained staff. Excellent.
The hospitality and service were fantastic. Excellent location and surroundings. Family run. The size of the room was pretty small!
There had been alot of attention to detail throughout the hote Head room in the bathroom is limited and also the soundproofing was not great
cleanliness and friendly staff value for money in the location
Comfortable rooms and good service.
We have used this hotel on several occasions because when we visit family in the Stroud area it is convenient, the food is excellent value for money and the rooms are always clean and roomy. The staff are always very pleasant/helpful. On our second night we were awoken by the carpets being cleaned in the early hours of the morning. However. after complaining we were not charged for this nights accommodation.
Spacious, clean and comfortable room A room with a double bed should have two easy chairs (there's plenty of room for two). If you only drink tea and have one last thing at night you cannot have one first thing in the morning..not enough tea bags... or sugar is provided, and a tray to stand it all on would be a nice touch. Even a small plastic one like they have on airlines. Considering we booked the room around February it was disappointing to have a room with such a rotten outlook. It felt as if we had been 'shoehorned' into the hotel at the last minute. a view of the park across the road would have been preferable to the blank wall, made out of 'cages' of rocks, with it's attendant fag-ends and discarded soft-drink bottles which had been thrown up onto it, presumably by some members of staff taking breaks outside the back door!
Good location near to town
Friendly staff Room not up to normal standard
Rats in the car park by the front door of the hotel make me think that there is a problem.
The staff were very helpful and friendly. My sister and I found it provided what we needed for an overnight stay visiting our bother. I booked via the internet and was unable to state that we wanted twin beds rather than a double bed. The staff were cooperative in offering to change the bed to 2 singles but when we saw how big the bed was we decided it wasn't necessary. Breakfast was excellent.
Warm, Clean, Comfortable bed. Only disappointment was that this hotel didn't accept my Emerald Discount Card, and I had to pay the full £55 for the night. Snow fell overnight, and the slope to the car park wasn't salted/gritted.
Friendly check in staff. Restaurant available on site. Clean, comfortable room Room on first floor accessed via stairs and several fire doors. Not easy with several bags.There were however rooms on the ground floor, for people with mobility problems
Only way to descibe hotel is first class accomodation
A very stylish, friendly hotel. Clean and comfortable. Very helpful staff.
Stylish and comfortable townhouse hotel located within 5 minutes' walk of the town centre. Excellent value and free parking. I can't imagine wanting to stay anywhere else in Cheltenham.
Good facilities. Convenient to town centre. Good breakfast. All in all good value for money. No. I'd stay there again.
Convenience to the centre of town,parking,and being in a quiet position,spacious rooms,and good breakfast, hotel has friendly helpful staff,a very pleasant stay. None
The breakfast! It was not "10 minutes from town centre" unless you were a teenager on roller skates! For a middle-aged lady it was 20 minutes. OK in daylight but undesirable after dark.
Friendliness, welcoming, Comfiness of the room and breakfast. It was warm with sub-zero temperatures out side! Nothing
very near to shops room was clean and warm bed was a bit hard kettle had to be plugged in on bedside table not near tea ,coffee ect
Rooms well furnished and decorated
Great place for a weekend break.
Great price, great food
the staff were delightful and the food very fresh-lovely fresh fruit at breakfast and delicious cooked food at breakfast time. Fish at dinner very well presented and tasty. Vegetables uninspiring and overcooked we were shown first to a horrible room-dark damp smelling, we complained and then had quite a nice room, tho the sound does travel from other rooms. don`t like the radio in the dining room
Stunning location, really quirky place with interesting features. The food in the restaurant was delicious, really good home cooked meals.
We had a couple of very nice meals within the restaurant. I feel sure that we did not get a superior room which we paid for, we overheard that all superior rooms are upstairs within main hotel and our room was tired and in need of some work.
The Hotel provided exactly what we needed for a mini break away from our work and daily environment. The setting was wonderful, enjoying a meal and drink by the side of the pond, the saftt were brilliant and they made our holiday. Theonly change I would suggest is to extend the restaurant menu - ok for a 3 day break, but seemed a little limited.
Nice room in a nice hotel in a nice location, with lots of individual and unusual features - the mill wheel, the large rabbit statue, the ourside area by the water etc. The bar being the reception was awkward, because when we checked in there was a wedding party going on, so it felt like we were intruding. Also the breakfast area was a bit canteen like - inside anyway - and didn't have the individuality of the bedroom and other parts of the hotel.
The overall weekend was very relaxing, our needs were met with comfort and lovely food. Very organised and efficient. Lovely surroundings and interiors. The shower pressure was not adequate and needed a call to reception to find out how to correct this, a note in the shower would have been better.Also a lamp in our room (No8) would have been a nicer form of lighting as everything was concentrated over the bed area only.
Lovely room, clean, all facilities that you would need (tea/coffee, hair dryer etc). Like the fact the TV had an idoc built in and there was free wifi. N/A
Friendly, helpful staff. Lovely restaurant and bar. A very clean and comfortable room and excellent value for money.
The breakfast was good and the staff were obliging. The hotel was fine for a one night stay and the family room was fairly commodious. It wasn't comfortable enough for a longer stay. There seemed to be a lot of empty spaces downstairs with obvious potential for refurbishment.
Distance travel, not to far from home,central to shops and restaurants. As there was no double glazing on windows it was very noisey from surroundings areas.
Central for Stroud Room was cold and very noisy during the night from ventilation fans
The staff were very helpful and utterly charming. The restaurant offer Thai food which was very good.
both of us just have a excellent time well done
easy parking freindly staff nice bar had a continental feel to it, our room had been refurbished and was excellent breakfast was good but served on cold plates resulting in a not so hot breakfast also a bit noisy late at night, weekends only i assume, due to weatherspoons pub letting out and taxi office next door
Staff were very responsive - room lacked a few basics (telephone, hooks on bathroom door, too little towel rail space, nowhere to put toileteries in bathroom, no waste-bin in bedroom)However, thoroughly enjoyed our stay!
Excellent food & size of room The room was to hot and we could not turn the heating off
After a four hour train journey straight after a full days work the position of the hotel was a welcome site!
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled
Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast
Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.
There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....
Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.
Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.
Clean and bright environment No lager on tap on night I stayed, and excessive price of bottled beer.
lovely large room no
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
the staff were lovely, the room was very clean
The friendliness of the staff.
Quality and cleanliness of room Checkout is a bit fraught
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!