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room warm no soap in room room in poor state in need of update so called hot water just warm . milk in room out of date have stayed in lot better for less
location , atmosphere , Bed covers torn grubby advertised view of river scaffolding in way we were not informed about that when we booked
the food was quite good room needed updating......staff did not seem to be customer orientated
Compared to Sept 2010 with change of management 1. food is still excellent 2. staff hospitality and efficiency still excellent 3. It was easier this time to make booking on-line 4. a newspaper was available Compared to Sept 2010 with change of management 1. phone in room did not seem to work 2. fewer channels on tv 3. could no longer get internet in room -many people had to use laptops in bar or restaurant area instead of their room 4. water in shower not as hot 5. heating in bar/restaurant limited
Nice hotel in good location A bit expensive and noisey at night
Lovely period features. At ease with its natural sorroundings. Lovely watercolurs hanging on the walls. First class service. I am beginning to run out of superlatives. In all my travels in the uk and abroad, this is easily the finest hotel I have ever stayed in. The three stars do not do justice to its quality None whatsoever. I would, however, liked to have access to the internet.
Pleasant friendly staff. In bathroom a failed bulb over mirror, and the shower curtain rail was becoming unfixed. Generally the room was too hot despite turning the radiators down.--- but better that than too cold!
The bathroom was small but good. Breakfast was excellent. The room was extremely small, the bed could have been more comfortable, the blanket and bedspread old and worn. Would have liked a duvet.
The staff were very helpful. The common areas (restaurant, bar and reception) were quite plush using the character of the place well. Breakfast was very good. No crisps at the bar! Room the room had a cheap / old feel to it. Walls were really thin, bed squeaked if you moved in it. Artex on the ceiling and the corridors smelt a bit musty
the authenticity of the venue & made to feel very welcome somewhat slow service for both evening meal & breakfst
polite staff. Hotel and area very picturesque. Noisy as there was a wedding going on. Music could be heard everywhere in the hotel and the bass could be heard in our room.
very large comfortable room
a very comfortable stay. good food, good position The drink prices were very high
The friendly atmosphere and and good quality breakfast.
Very good for the price
Excellent hotel, could not believe the size of our room or should I say suite. Very olde worlde which we do love, four poster bed (very romantic), large bathroom,little hamper with tea/coffee etc inside! The suite had everything we could wish for and more. Only bad point I can really say is that the televisions need to be more modern and slightly bigger as it was hard to view the tv from the four poster bed, but was it a problem...NO Not at all.
Good price - very comfy bed
comfort and friendliness. decor a bit jaded in bedrooms
The old worlde feel about the building and yet easy to park car there and just a couple of miles down the road the town of Sudbury None
The breakfast and the location put in converted outbuildings, just OK, towels were fraid, room only just clean, no parking - greeted by not friendly person to say car park full, only 5 spaces!
Really nice, better than we expected, in fact we are house hunting so are going to stay there again next week. None
Comfortable room, excellent breakfast As above but defintely abit too noisy for me to stay again although definitely go there for beers/meal etc
Fantastic staff and lovely hot english breakfast!!
Really good location and superb value.The breakfast was very good and the staff most helpful.
Room was very spacious,clean and fresh looking I feel that the beds could have been of a better quality - a bit more comfortable and the headboards banged on the wal everytime i turned over which woke me up.
Friendly, good service, good value for money. None
Staff were excellent and made the stay very friendly and informal None
Supportive staff with accommodating attitude Hinge on door to immediately adjoining room, which was suspended on the outside of our room wall in dire need of lubrication - the sqeaking from the hinge when the door was opened and closed (at least 4 times in the middle of the night) was amplified by the 'sound box' amplification effect of the hingebeing directly attached to our room wall. A quick application of wd40 should suffice!
comfort,cleanliness and personal service. Excelent home cooked breakfast with local produce
Restaurant and room very comfortable. Bathroom good size. Owner and staff very friendly. Food delicious. Restaurant and room spotlessly clean. Tea & coffee facilities more than adequate.
Overall impression, very clean, good order. Staff very friendly & helpful despite family health concerns.Food very good. Requested a twin room. Told on arrival this was not available. Double bed offered was a little small for Grandmother & Granddaughter.
The staff were very friendly and helpful, the room spotlessly clean and the food - well absolutely delicious. We had a very relaxing break. No
the food was very good.the service was excellent .Would stay there again.
The friendliness, the food, the room were all excellent. We really enjoyed our stay and intend going back. Definitely no complaints
I received a very good welcome on arrival. Staff were attentive and courteous. Rooms and setting very pleasant. Breakfast excellent
The whole experience from booking to saying goodbye couldn't have been better. The staff were all so friendly and accomadating,oh and the food....wow! Only that we had to leave!
The warm welcome from the owner. The spacious and comfortable bedroom with wi-fi if required. Extras like a cafetiere and bottled water. The delicious breakfast cooked by the owner/chef. Maybe a personal preference but the bathroom had a corner jacuzzi bath and I would have preferred a large walk-in shower.
nice spacious room close to town centre close to places we wanted to visit. The walls in the rooms paper thin could here the next room as though they were sat in our room and have no doubt they could here us even at a whisper we were there three nights the beds were not made at all and had the same towels for the whole three days we were out of room every day at 9-30 on our tours so they could not blame that for no room service ok for a couple of days woulnt want to stop longer.
Friendly, helpful staff. Good and reasonably priced evening meal available.
Made to feel very welcome, went there for a family wedding, very kindly made us dinner so we didnt have to go out as weather was wet!, overall a good booking
Very nice welcome, easy booking and departure, god bedroom (See bathroom comments in bad points) Shower, toilet and washbasin all in a single shower cubical. It all worked very well but after a shower you get wet feet when going to loo / cleaning teeth etc. Breakfast only very average, not very well cooked.
The breakfast was lovely, and staff went out there way to resolve our room allocation after a misunderstanding. No
Room very spacious, newly refurbished, clean. Hotel staff (owners?) friendly. Corridors in midst of decoration. Neither mirror in bedroom/bathroom had a light over or near it, so for shaving, makeup, etc, lighting was inadequate. Corridor light shone into room all night through glass over door which needs to be blacked out. The only soap dispenser in bathroom was over bath (none near handbasin). Water pressure of shower (over bath) was too low - to prevent water on floor? - fit a screen.
Food v good. Room not so with a rather primitive shower/washroom
A very pleasant place to stay, just of the main road. My room was warm and comfortable. The eals were very good.
Close to town. On arrival, shown to room which was still occupied. Upgraded (downgraded) to another room which was below rooms above. Floor squeaked all night. Could hear people above talking. Breakfast warm. Do not know how it got 3 stars.
After being made aware of delay in arrival to the hotel a quick phone call to inform a late arrival the staff arranged that the night porter would book me and my colleague in when we could make it. We subsequently arrived at midnight and were made welcome with the availability of a drink to wind down prior to going to bed. Excellent service. Bath shower fitting old and difficult to use. Modernisation needed.
our en-suite room was huge with fantastic windows and with a great view of the market area. the bathroom could do with a wee bit of titivating e.g.no towel rail,bath was o.k. but there was more than enough room for a shower which would have been handy.
Central to town, good full english breakfast, comfortable and value for money. Unsuitable for elderly or disabled, no lift and stairs are steep. A bit noisy at night because over a public house. In market square, so be aware stalls are set up in the morning outside the hotel as early as 6am.
The staff were friendly and helpful. the breakfast was cooked lovely and the pub itself was very nice. The room was extremely basic and plain looking without even a little table to put the tea making facilities on, they were on the floor. and some childrens old shoes in the wardrobe !! All the doors into our room, the corridor and toilet creaked badly - needed greasing.
It was clean Sunday am breakfast served too early 7-8am
very nice full english and helpful staff the toilet not being ensuite was a bit of a minus for the hotel but it is shared between 2/3 rooms only.. and the car park was hard to find in the one- way system !!
Great breakfasts! Some of the other guests on the first night were badly behaved, but this is no reflection on the accomadation
From the moment we arrived we felt very welcolm.The standard of service and value for money was excellent and we would certainly visit again. Nothing
Good restaurant. Nice bathroom (recently refurbished) Cleanliness and d�cor condition of room very poor. Far too hot, couldn't turn down radiator.
the room was clean warm and spacious. food was good as was the menu. did not stay long enough.
very small shower with poor water pressure
Good location, friendly staff, good breakfast. The rooms were bland and lacked character. The prices were also a bit high.
lovely sheets comfy beds; pleasant patient accommodating staff good English breakfast; let us in at 12 non on request thank you guest information in the room about breakfast time how to get in late at night etc would have been helpful ; a bedside lamp for each bed would have been helpful there was only one for one bed
Was very happy with the accomodation and the breakfast was really nice.staff were very friendly and helpful. Room 11 at the george and the dragon,long melford had the word 'murder' etched into the back of the door and the right had sash window would not close.....may be something you would like to address.
The staff were friendly and helpful The room smelled damp and the bathroom could have done with being refurbished.
Breakfast and room both very good Lunch menu was not available on request
the service was excellent , the hotel comfortable and well placed and the food was good
The staff were extremely approachable, friendly, kind and nothing was too much trouble. Thr room was spacious and clean. There was a relaxed and calm atmosphere to the hotel and especially the room. Very stylish decor which included classy and tasteful furniture. The food was exceptional. I have sat here for almost an hour and I can honestly say I can't find a fault with the hotel, room, food, staff or location.
Excellent food, good decor , helpful staff
Great location. Lots of character
Fantastic food - especially the 3 course breakfast Room was modern and clean - particularly liked the bathroom
everything, particularly the staff
very comfortable room/bathroom - with space the bar furniture could do with being reorganised
What a suoer hotel. Truly relaxing, great food, dinner and breakfast. Friendly helpful staff. Geat views. A must if you are in the area.
This is not a hotel but a busy noisy bar and restaurant. Anyone wanting a quiet weekend should be warned not to book. A rock concert on the green was not known about by the staff and should also have been warned about. Traffic noise. Hot stuffy room with local drunks outside until 12pm.Pictures suggest idyllic rural setting. Reality on edge off two roads. The booking system for breakfast and paper did not seem to work.
I liked the walled garden and the food was of a high quality We had one robe, one bath sheet but there were two of us! The person who showed us to our room noted this fact but did nothing to rectify it - although this is a very small thing to comment on!