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The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
It was clean and nicely furnished with new furniture. Everything included was useful. Bedrooms were really comfortable. Security was good. Spent a lot of time cleaning up the apartment and doing much washing. Kind of spoilt the holiday. Check out at 10AM is too early to finish with clean up if young kids tag along. Given, the price, should include cleaning services free. Also, since we booked 3 nights, we should be given enough free detergents to clean up for 3 nights. Had to go out and buy.
spaciousness of the one bedroom apartment 206, cleanliness. Not really. However, you need more items in the kitchen, such as, a small chopping board and a sharp knife.
The hotel was family friendly, close to the beach, and close to the main shopping centre of Surfers Paradise. It was clean and tidy, both the room and the shared facilites, and secure. Plenty of families were using the pool and the barbeque facilities There was nothing wrong the the hotel as such however the dryer in our appartment did not work correctly.
The hotel facilities are excellent, close to beach, shops, restruants....a very nice place to stay with your family. Could supply some small things to the guest, like salt & peper etc. So we do not need to buy the whole bottle of salt for only a few days and then waste it.
the light in the gym is too dark and make people feel cold
Location close to centre and beach overrated, cheap finish, windows not cleaned ever, one bedroom units all face south, unit doors not soundproof could hear the conversation in the unit opposite the coridor
The convenience to its location without being right in the bustle of Surfers.Caring staff. I dont have any complaints,all was very well.
the location and its good for children the staff were rude not very helpful and also the cleanliness of the room was not good. 1 of the rooms smelt very bad there was makes over the walls wasnt as clean as i thought it would be
Hotel was very clean and comfortable. Location was good with a short walk to the main eating areas & close to the beach.
We enjoyed a lovely, relaxing weekend where we were able to find peace and comfort in our room if we wished, or we could shop and explore other areas of the coast and beach also. Excellent location and service, we will return to the Grosvenor. n/a
Located in the center of surfers paradise and near the beach. Nice ocearn view. Not gorgeous but enough.
We arrived after hours with a hire car. It was a bit difficult to see the entrance to the carpark , but once located, very easy and secure to use. The after hour arrangements worked well for key pickup and there was also a detailed list of how things at the Grosvenor worked. The accommodation was a double bedroom unit on the upper floors facing along the beach to Cavill St. It was spacious, clean and in good repair. All appliances were in good/as new condition. The bedroom curtains were thick enough to keep out most of the morning sun light when trying to sleep. The queen bed was one of the most comfortable hotel beds I ever stayed in( I would have preferred kingsize). The balcony overlooked the beach and was quite sheltered No air conditioning, but we coped as both bedrooms had remote control ceiling fans, and there was a portable fan for the lounge/kitchen area.
Friendly staff (Debbie...thank you), excellent location, great price, safe environment and fantastic sized balcony (to enjoy a wine/dine with a view and plenty of activity). We'll be back!! The only gripe was the stale smell of the lounge suite...other than that - really comfortable
The view and the room was fantastic. The pool and the spa was great! Plus the location was the best, just a short walk to everything! I loved it. Would definitely go back again.
the location was wonderful and the apartment was big enough the reception timing, i have difficulties to meet the reception staff.
The only good part about this place is the location Everything other than the location, nothing worked, the place was filthy and the managers di9dn't want to know
Liked having own parking space. Shopping Trolley's in car park to help take personal effects and/or shopping to our room. Lovely view. Units very well appointed. Security good. Having to buy $1.00 toilet rolls at reception!
Fantastic water/beach front view. Best location for shopping as it is right at the heart of down town Surfers Paradise. Spacious room for large families.
The hotel is quite dated and the whole complex, including our unit needs renovation - even painting and new curtains and carpet would make a huge difference.
Location I booked an ocean view on the web and got a 2nd fl back alley view I called the hotel and an automated answering service told me to hold an an operator would attend to me shortly but it was after office hours and no one answered me holding on like an idi