Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Pros: "The cabin staff were extremely caring."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Cons: "Nothing bad"
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Cons: "Great staff and food for a plane."
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Cons: "Flight attendant didn't mention so well about drink service."
Pros: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Cons: "We left late."
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Pros: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Cons: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Cons: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Cons: "Everything perfect for me!"
Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Pros: "The flight attendants were extremely attentive and courteous"
Cons: "The meals were awful"
Pros: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Most of all are good."
Cons: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Pros: "Fantastic customer service, excellent food everything was best and clean."
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Pros: "Efficient, courteous crews,"
Cons: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Delays were given at intervals. So we were informed
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "Non stop flight"
Cons: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Cons: "Air New Zealand needs to get onto the TSA Precheck program and the agent at check-in (in the biz line) started scolding me for not meeting the economy baggage allowance (only 1 small 7kg carry on), but everything else was perfect. Best biz class flight I’ve ever had, mostly because of the cabin crew"
Pros: "The entertainment was excellent and so was the food."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Cons: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"
Pros: "same as above"
Cons: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Pros: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Cons: "You can’t sleep to music because each track has to be selected individually."
Pros: "The crew were uniformly wonderful! They had a bunch of kids from the NZ equivalent of make-a-wish on board so they all dressed up. Anything we needed they provided with a smile."
Cons: "The lay down seats are particularly hard and it is almost impossible to look out the window in business class"
Pros: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok. The entertainment system, as usual, was excellent, and we had room enough to stretch out during the long flight."
Cons: "I thought our male flight attendant was not only slow to offer water, pick up trash, or respond to attendant calls, but he was also rude about it, making excuses when asked about the delays instead of simply apologizing and making sure to do better the next time. Also, the calzone breakfast was pretty bad. But other than that, the flight to LAX was ok."
Pros: "The service was very nice. The food was good. The entertainment choices were good as well."
Cons: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Pros: "everythign aboht the trip was great"
Pros: "Courteous crew members and nice aircraft. New technology at check-in allows faster drops off for luggage! Replaces face time with real people (jobs) but it's also very futuristic. Flight attendant brought water very quickly when I requested it on my screen not knowing it if would work."
Cons: "We don't get sleepers to walk around in like in Aeroflot! My map didn't work on the way there so I couldn't learn fun facts about my flight!"
Pros: "REally liked the plane, crew, and accommodations."
Cons: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."
Cons: "Couldn't check in online and book seats. That was a bummer."
Pros: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Pros: "The crew were wonderful! Lots of leg room, quick and helpful boarding. Loved my first time on Air New Zealand."
Cons: "I should've asked for a vegetarian meal but I didn't think to. I will next time! I'd also love some more NZ movies...Whale rider, Hunt for the Wilderpeople, etc! That'd be great!"
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Cons: "Food was horrible"
Cons: "Seats were more cramped than usual"
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "General ambience on board."
Cons: "Change of Gate between baggage check time and boarding. Had to work that out for ones self."
Pros: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Cons: "Absolutely nothing."
Pros: "The choice of movies was good! And seats were comfortable!"
Cons: "Would have liked bottles of water instead of cups of water as they are easier to store if you don't want to drink it right away. Food was mediocre!"
Pros: "Good fast boarding, food is good, arrives quickly, the tray was collected swiftly. Huge entertainment variety, very odd choices which is awesome."
Cons: "On both long-haul flights, the crew was polite & professional - but not very friendly. I understand that flying 12 hours is not everyone's favourite thing, and they carried themselves well, but it almost felt as if they were doing me a huge favor. Perhaps they save the nice attitude for business class."
Pros: "The food and service was great. The plane was clean and very nice."
Cons: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Pros: "Food and entertainment were great. Crew was very nice."
Cons: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Pros: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Cons: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Pros: "Nice crew, surprisingly fresh food."
Cons: "Very cramped seating."
Pros: "efficient, entertainment"
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Cons: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "Crew were generally friendly."
Cons: "Food was appalling. Told I had no choice and then what I got was inedible. Wine selection very small also. Two toilets for all of Business Class - always busy, super small and really substandard."
Cons: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Pros: "Personality and communication with passengers by Asian-featured cabin crew team member in my area was excellent Movies selection very good"
Cons: "Quality of food seems to have dropped."
Pros: "Comfy flight. The staff were really helpful."
Pros: "The crew was great and attentive."
Cons: "I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off."
Pros: "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Cons: "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Cons: "got stuck in middle seat, def not comfortable; crew not very cheery"
Pros: "Staff were very friendly and helpful."
Cons: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Cons: "The delay was just disappointing"
Pros: "Very little. Even though I'm sure I wasn't suppose to, my seat allowed me to put my feet up on the wall. At least I was able to elevate them a bit."
Cons: "First, the flight was delayed an hour and a half. No gate was announced until just before boarding. Afraid of missing my flight, I didn't doze even though I had been awake for 20 hours at this point. Once I got on the plane, the seats were so small in economy my hips were pressed against the arm rests and I am not a large person. The man next to me was pressing through over to my side. We both had difficulty opening the tray for meals because they were in the arm rests (not that it mattered, we were never served good). The controls for the entertainment and lights were in the arm rests as well and there was no way to see them because your thighs were pressed against them. The screen for my entertainment was crooked and flickered. The charging port did not work for my cell phone. The earphone jack had to be wiggled and wiggled and then I had to hold my leg perfectly still not to bump it. I eventually gave up trying to use the entertainment screen. I preordered my meal online, but waiting for dinner, already exhausted, I dozed off. I didn't get dinner and no one came around the rest of the trip and offered any refreshments. No water, no snack, nothing. As a matter of fact, I'm not sure I saw a crew member for the rest of the flight."
Pros: "The crew were so so friendly, as are most Australians, I've come to learn. I love the complimentary adult beverages!"
Cons: "I have no complaints that are unique to Qantas and this flight (cramped leg room, okay ish food, etc.)."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Thank you for keeping track of our luggage throughout the massive delays and rebookings."
Cons: "Gate staff at all locations seemed stressed, under informed and overwhelmed."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "Direct flight to Brisbane. Cheerful crew doing their best with what they had to deal with."
Cons: "Late departure. Remote boarding gate to bus. Even more remote field from which plane departed. Overcrowded flight. Poor quality food. Access to Qantas Club denied (only for first class passengers)"
Cons: "our ESTA registration has been cancelled, our application for the US travel visa have been rejected. We would like to have refund"
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "Despite very difficult and stressing transfer process and delay of connecting flight for 1 hour, we arrived on time to JFK. The crew was very nice. The food was good."
Cons: "The time for transfer was absolutely not sufficient, because there were long lines everywhere, no signs where to go next. Only at the end of a very long way there was a representative of Quantas to show us the way. We were very nervous because of uncertainty and came late to the gate. Then it turned out that there were many people behind us. The plane was waiting for them for about an hour. Finally, everybody came. It would be much more logical, if from the beginning the connecting flight to JFK was postponed to some more appropriate time."
Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."
Pros: "I love Qantas and mostly fly the airline. Love the 380 airbus for long hauls."
Cons: "On this flight the attendants were very un-organised to a point of almost tripping over themselves. meal delivery over an hour apart The standard of meals seems to have dropped by a star. Not wanting to post a gloomy picture as the staff area nearly always friendly and great. These guys were also. Perhaps they were tired."
Pros: "Arriving back in Australia"
Cons: "Being 2 hours late because there was a passenger on board sick they should never of been allowed to board the plane. This was very badly managed by the staff on the ground staff. Very poor leg room the rude passenger in the seats in front of us reclined right from take off to landing wa very hard to get out of our seat to stretch or go to the bathroom"
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Pros: "The seats are great in 380 compared to 777 - I'm 187cm and I can stretch out Food seems to be improving - breakfast wasn't soggy!"
Cons: "Crew service is slack as usual, and hasn't improved much - you have to ask for everything - breakfast they forgot the coffee - had to ask, second drink before evening meal - forget it they are just too busy - all 23 of them! On Cathay or Singapore or even United - they help as much as they can."
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Pros: "The staff takes very good care of you"
Cons: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."
Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"
Cons: "Food and cramped seats"
Pros: "Entertainment system was good as usual"
Cons: "No food on plane due to issues after extended delay Woke up 4 1/2 hours before flight due to land with a frozen orange juice and a muffin. Too much wind to land and a final vomitus landing. Not the best."
Pros: "Paying for extra leg room was the best investment. Coming home was even better than going across as we were traveling through the The crew were sensational, obliging, friendly and accommodating. For long haul economy flights, I was really impressed. Will definitely continue to travel with Qantas."
Pros: "Dark and quiet for sleeping"
Cons: "After first few hours sound did not work on entertainment system. That was very disappointing for my husband who needed some serious veg-out time at the start of his much earned vacation."
Pros: "This leg leaves me usually very hungry. Crew gave me extra meals after service was complete Thanks!"
Pros: "Everything. Personal service, excellent food and entertainment plus very comfortable."
Pros: "I liked the vast amount of food and drinks. Plus the regular offerings of food/drink. Good entertainment choice. Staff are friendly. Fantastic Landing - so smooth!"
Cons: "Could have used more leg room."
Pros: "Attendants were congenial, though not much visible between meals..."
Cons: "My window seat was further from window than normal so could not lean against it to sleep. My overhead light was not positioned properly, so did not help much. It was centered between me and person beside, so while she slept and I wanted to use, I couldn't. Also had to push against connection plugging earphones in to make work. It was a constant effort and made hand sore. And even at best the sound was poor."
Pros: "Crew were very helpful food much better this leg although the scrambled eggs arent nice at all"
Cons: "The seat did not tilt back but was so happy not to be cramped it did not matter. Meant to tell crew before I left plane but forgot"
Cons: "Two suitcases were lost"
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "No complaints, good airline, good service, good staff"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "English speaking staff."
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "the crew was realy great and everything was very good."
Cons: "This app is fraud"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Pros: "crew and service excellent.."
Pros: "Very friendly crew"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "Staff and service was great"
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Cons: "Too small seating space"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Great seevice, grear plane, great entertainment"
Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"
Cons: "Confort, sits to small"
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Nothing stewardess mskstewardess"
Cons: "See above"
Pros: "New Airplane and a lot leg room"
Pros: "This was American Airlines. So the quality of the flight was significantly better."
Pros: "I booked my flight in November for a March flight. I booked 2 seats together --window and aisle. I checked my reservation the day before we went to the airport, we foound out that these seats had been given to someone else. How could they give away reserved seats??"
Pros: "It was amazinggg! Will travel again"
Cons: "Liked everything"
Pros: "Dreamliner is awesome"
Cons: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine? Poor a real glass! The flight is 11 hours. Be more generous with the water. I go to the galley to get a glass. The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve."