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Warm room, comfortable bed, excellent linen At breakfast, tea made without boiling water; no choice of milk
the friendliness of the staff
nice breakfast basic facillities. poor wireless connection in at least two rooms which was also intermittent at certain times of the day if it did work. claimed that bt told them it would work but it does not (not really good enough!) going down to breakfast and with the kitchen being open..all the smell of oil and fat meant my fresh clothes stank! no luxury for the price just basic.
The hotel is clean and comfortable and has a friendly feel. It is not luxurious, but is good value for money if used as bed and breakfast accommodation on short stays for shopping, or as I did for a short visit to go to O2. Staff were friendly. As a single traveller I felt comfortable there. The single room I had was very basic and a little cold, but did serve it's purpose. The shower and toilet was not on suite, but was, however, spacious and clean.
The breakfast was good. The staff were efficient! the bedroom was the size of a broom cupboard and the shower room was very small. The decor was very tired! The price was extremely high!
limited food menue but very good
Possibly the friendliest stay at a hotel I have ever experienced. I was certainly made to feel like a guest rather than just another client.
A very quaint Hotel and good value. Very clean and a good 2 star place to stay. I paid a bar bill on my room number which bearing in mind it was only 3 three adult drinks and a child(water) it came to £15! a touch over the top in my view but not a problem.
They did a good English Breakfast and the room was very comfortable. Our room was on the front of the hotel and invevitably there was traffic noise.
Hot water and heating was on. Breakfast you had to help your self to toast and coffee, cooked breakfast was ready before you had time to eat your cereals or even get your toast and tea was not brought out, only when you had to ask for not a good way to start the day not a good breakfast for the cost of a nights stay.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
Convenient location on airport Price of room service breakfast
Ease of accessing the internet
Ease and access to airport None
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
location to the terminal restaurant was expensive
location was why I selected this hotel. location was excellent Very expensive!
Nice themed hotel ideal for trips to chessington. Super friendly staff try hard to make sure you enjoy your stay. THere were also lots of little safari extras. Overpriced food in the restaurant.
The view of the zebras and antelope, and a section of the zoo opening to guests early evening. A real treat. This hotel is good to stay in as a one off. The food was very pricey, I paid for a continental breakfast £12 for a bowl of cereal and a slice of toast.
We have stayed in hotels allover the world and have never found staff so friendly, courteous and helpful. It was an absolute joy and we will return Not enough Coffee in the room!
Having a pillow is a great idea. It was set in a lovely location and everything was clean and new. It would have been good if plainer snacks were available in bar and restaurant and some staff were difficult to understand .
Very helpful and friendly staff, didn't had a fridge in the room to store my baby food but staff helped to keep them in the concierge fridge and delivered bottles as per requested. Comfy, clean and spacious room size and bathroom. Great place for the family to spend the weekend. Would definitely go back again
The swimming pool was fantastic Enjoyed the fact two tv's. Nice to have the childrens area sectioned off from the adults. It would have been nice to have had a sofa in the room instead of a chair. Also toiletries would have help (Shampoo, Conditioner etc. No hot water in the morning.
Excellent food, good swimming pool, friendly staff and within walking distance of Chessington World of Adventures
lovely location and spacious accomodation
The hotel was extremely clean, the staff efficient and friendly and the whole safari theme was wonderful. The outside decking and rooms overlooking the safari park were terrific. The pool and spa were lovely and our room was stunning. We will be back again. The breakfast was fabulous but very expensive
Brand new hotel, only open three days when we arrived. No problem with late arrival. Good english and buffet breakfast. Right on site at Chessington World of Adventures. A great place to spend the weekend and I would imagine a great weekday hotel for business visitors to the area. Night team still learning and had to deal with influx of late arrivals. Found someones laptop in our room which was a little worrying at the time but its new and these things happen. Would stay there again.
We felt really welcome upon arrival. The atmosphere was very homely. A beautiful period house with perfect interior. The breakfast was more than enough and in a cosy formal sun-soaked breakfast room with a view onto the garden. Don't miss the billiards room for a game on the huge table! The pool was also excellent. Great place for a romantic weekend or family reunion. 10mins from Hampton Court Palace (Henry 8th home), great day out.
Everything was fine. Staff, location, facilities. A really beautiful place. -
free wifi & parking, nice bed the hotel was quite empty & they still put up on the 3rd floor..lots of steps, that somehow happens very often when booking thru your website.
The area My room
Got a free upgrade, room was lovely, pefect surprise setting for my partner. Room came with a Bose sound system, nice bathroom, big bay window with great views to London and the surrounding countryside. Even had a little fridge which is a rarity nowadays. A shower curtain would have been good.
Fantastic location so peaceful , welcoming ,food was fantastic , best pasta I have tasted in a very long time - just an overall great experience throughly enjoyed my time with you , I have already recommended it to my business collegues ! I struggle to think of any ...
Very peaceful and quiet surroundings. lovely place for weekend getaway.
Good service, attentiveness of the staff, excellent facilities We were not advised when we booked that evening meals are not normally provided in the dining room. Supper trays were provided and the quality was good although limited to "sandwich or burgers"
Quiet, easy parking and communal rooms were very good Not possible to eat in the evening other than on your knee and we couldn't get afternoon tea either
I like everything about this place. The key is too big.
Professional attentive staff- good location for my business meetings;
Comfortable, clean room friendly staff Air-con unnecessary,(1st of May in England!!) obtrusive and couldn't be turned off without turning the power off. Breakfast was disappointing - eggs cold, sausages hard. Very expensive for what it was.
because of booking with booking.com they gave my 18yr old son and me 55yrs a room with a twin bed checking in at midnight after driving 8hrs from Germany. They said they could upgrade me with a surcharge. After waiting until 1am they gave us another tiny room with 2 single beds. All this although I had booked a double room for 4 nights.......
It was close. Check-in & check-out was easy.
Very helpful staff.very new and clean environment. Car parking difficult.breakfast a lot of money
Breakfast was a bit chaotic, I dont think there are enough staff to clear, clean tables, replenish bread, fruit, etc. But all staff smiley and helpful, just overworked at 9.A.M. when we breakfasted
I liked clean beds and towels. I didn't like layer of dust on TV, 50% of expired milk in a fridge, slow and paid internet (at least should be fast).
My brother and his wife stayed at this hotel on their anniversary. I live locally so the location of the hotel was idea. The hotel room was lovely with a balcony overlooking the river. There are also lovely pubs and walks close to the hotel and the busy market place of Kingston Upon Thames is just minutes walk away. The bathroom was a little cramped although beautifully appointed.
Cleanliness of Holiday Inn, every member of staff efficient. Location on riverside and close to Kingston and Hampton Court. Lovely area. Good car parking facilities. No bad points.
Clean, Breakfast good, Staff good & helpful. Ignored at the bar, Shower temperature too hot and hard to control the temperature to the right setting.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Great location A little pricey!
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Location and very comfortable bef Everything is fine for me
Restaurant way over priced. Not many options for a reasonable, casual meal.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
I always sty at the Bosco when in London since it is near the office I need to go to. But for London area I must say this Hotel sticks out positively. The staff is very nice. It has everything I get in a 4 star Hotel in London as well. but is is half price. Can strongly recommend to book it!
The hotel has been tastefully refurbished and was beautifully clean. We found staff helpful and welcoming. Set a pleasant area, Villiers Lodge is conveniently located within walking distance of bus and rail routes into the city and local sights. Excellent value for money!
excellent and friendly family run hotel and good food.
Room clean, modern and comfortable Heating did not work in the room. The breakfast was served cold.
This recently opened hotel is a beautifully decorated and fitted hotel close to the amenities of Surbiton. It has a good ambience and my room was extremely comfortable with a very well fitted en suite bathroom. The breakfast was good. I will definately be back, and although on business this time I intend to stay with my wife in the future when we are in the area. I could not fault the hotel.
Very comfortable, cosy and for me well placed as I needed to go to Clayhill Hall of Residence, very close by. Heating at night was not available. Needed to speak to someone at night and no one was availabel had to phone.....not practical at all.
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Ease of getting around, helpful and friendly staff, generally quiet location
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Very reasonably priced.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
Very close to airport Lack of check in service
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
wide and clean room The reservation through Arora hotel web site does not work.
close to station,high standrad of facilities, excellent food.
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
Very near the railway station -
Clean and wide room very low water pressure from the tap
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
The staff is very friendly and hard working The trains are very loud
Charged for 2 breakfast but was alone. Should have asked me first before charging.
the mattress and bedding was excellent paying for the parking
Convienent location Dreadfull catering & and catering staff
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
very clean / friendly staff limited wine list that was overly expensive.
TV control doesn't work
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
Very clean, quite place,frendly staff, nice breakfast, None
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
Nice - clean and close to airport and train
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
near the airpot cheaper then going to London and overnight rather old matresses on beds
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Clean - nice room with ensuite - quiet - friendly
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
My daughter and I stayed. Lovely place!
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
Check-in was quick and easy, room was very clean and new, despite being attached to the airport it was extremely quiet, and the wifi was excellent. The included breakfast was fantastic - huge and varied - much appreciated before an early morning flight. Also had dinner in the same lounge area the night before and all of the staff who served us were lovely. Highly recommend this hotel and will stay again. The only negative I can come up with is that it is in the north terminal and I was flying out of the south, but that's hardly much of an issue because the tram between the two is all of a 3 minute walk from the hotel door.
I booked for 2 nights, flight problems lead to me missing my first night and arriving very late the next. On arrival I was lead to believe my booking had been canceled and the hotel was full After 2 hours I was given a room and my booking re-instated. Why was this necessary, I had a booking, I arrived, to wait until 3:30am to be given my room was almost unbelievable.
Great location for an overnight connection. Clean, comfortable rooms, good breakfast