Need to update or change name.. not a typical Holiday Inn Express..
2 stars
Holiday Inn Express & Suites Sylva - Western Carolina Area
Photos of Holiday Inn Express & Suites Sylva - Western Carolina Area
Overview
The newly renovated Holiday Inn Express Sylva-Western Carolina Area offers a tranquil escape conveniently located off the Dillsboro exit. This hotel provides easy access to some of the region’s top attractions. Whether you're heading to Western Carolina University in Cullowhee, enjoying the shops and dining in historic Dillsboro and Sylva, or visiting Harrah’s Cherokee Casino, you’ll be close to all the best that Sylva and its surroundings have to offer. For outdoor enthusiasts, this location is a dream come true. Surrounded by iconic landmarks like the Blue Ridge Parkway and Great Smoky Mountains National Park, your adventure begins the moment you step outside. After a day spent exploring, come back to the hotel and relax in style. Start your morning with a full hot breakfast, featuring our signature cinnamon rolls. Later, unwind in the heated indoor pool or hot tub while enjoying the stunning mountain views. For those traveling on business, the Holiday Inn Express provides the ideal environment to be productive. The hotel also offers a meeting room that accommodates up to 25 people, perfect for small business gatherings or events. Whether you're here for business, a romantic getaway, or an adventurous vacation, you’ll enjoy everything the Great Smoky Mountains has to offer. Book your stay today and experience the perfect combination of relaxation and exploration!
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Amenities at Holiday Inn Express & Suites Sylva - Western Carolina Area
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Pool and spa
- Rooftop pool
- Heated pool
- Spa
- Hot tub
- Indoor pool
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Private bathroom
Dining
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Coffee machine
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Clothes rack
- Wardrobe or closet
Outdoor
- Grill
- Garden
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Board games/puzzles
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Free parking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Sylva - Western Carolina Area
8.1
Very good
340 verified ratings
Wonderful
195
Very good
41
Good
40
Okay
14
Fair
21
Mediocre
4
Poor
25
Summary of reviews
Guests say
Guests had mixed experiences at the hotel. While many praised the friendly and accommodating staff, there were significant concerns regarding cleanliness, with reports of dirty rooms and unkempt bedding. Some guests appreciated the location and the quality of the facilities, but others felt the hotel needed updates and improvements in service efficiency.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.3 out of 10
243 reviews
7.9 out of 10
62 reviews
6 out of 10
3 reviews
All reviews
Pros (+) Nothing
Cons (-) Put in room at end of building with some sort of loud exhaust noise every few minutes. Went to front desk and they said, oh yes people complain about this all the time. Why would they charge anyone for this room knowing that?
Pros (+) When we arrived late in the evening we had the most friendly young man at the desk. He told us everything about the facility and said not to hesitate to call him if we needed anything. When we checked out the lady was also very friendly. The hotel was clean and the breakfast was nice. The hotel was quiet and so was the are.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How are the beds at Holiday Inn Express & Suites Sylva - Western Carolina Area?
Some guests found the beds uncomfortable, while others mentioned that the beds were nice and comfy.
Is the parking easily available at Holiday Inn Express & Suites Sylva - Western Carolina Area?
Yes, the hotel offers free parking for guests.
What can I expect from the breakfast at Holiday Inn Express & Suites Sylva - Western Carolina Area?
Guests have mentioned that the breakfast options were great, with a variety of choices, while others found the breakfast lacking in food.
How is the cleanliness at Holiday Inn Express & Suites Sylva - Western Carolina Area?
Guests have described the hotel as very clean and modern, with exceptionally clean and newly renovated rooms. However, some guests mentioned issues with cleanliness, such as a wet floor and a musty smell.
What are the best times to visit Holiday Inn Express & Suites Sylva - Western Carolina Area?
The high season is in September, and the low season is in February.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Check for Renovations
Some guests reported ongoing renovations, so it's advisable to inquire about the status of renovations before booking to avoid any inconvenience.
Consider Room Location
Guests have mentioned that rooms facing the construction area or adjacent property may experience noise or unpleasant views, so it's recommended to request a room away from these areas.
Verify Breakfast Options
While some guests praised the breakfast, others found it lacking in options and quality, so it's advisable to check recent reviews or inquire about the current breakfast offerings.
Inquire About Pool and Hot Tub Conditions
Several guests mentioned issues with the pool and hot tub, such as temperature and cleanliness, so it's recommended to inquire about the current status before planning to use these facilities.
Clarify Pet Policy
Some guests were surprised by the presence of pets in the hotel, so if you prefer a pet-free environment, it's advisable to confirm the hotel's pet policy before booking.
Ask About Elevator Access
Guests reported issues with elevator access, particularly during renovations, so it's advisable to inquire about the availability and condition of the elevators, especially if mobility assistance is required.
Plan for Noise
Due to construction and potential noise disturbances, guests may want to bring earplugs or noise-canceling devices to ensure a peaceful stay.
Confirm Room Renovation Status
While some guests enjoyed newly renovated rooms, others encountered musty or unrenovated rooms, so it's advisable to confirm the room's renovation status before check-in.
Address Room Maintenance
Some guests experienced issues with room maintenance, such as malfunctioning lights and electrical outlets, so it's recommended to report any maintenance concerns promptly to the staff.
Consider Third-Party Booking
Guests noted discrepancies between expected room features and what was provided when booking through third-party platforms, so it's advisable to clarify room details directly with the hotel when booking through external websites.
Location
26 Rufus Robinson Road, Sylva, NC 28779
What's nearby
- Jackson County Courthouse1.6 mi
- It's By Nature1.7 mi
- Poteet Park1.7 mi
- Heinzelmannchen Brewery1.9 mi
- Harris Regional Hospital3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Sylva - Western Carolina Area
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | $134 |
Average price (weekend night) | $191 |
When to book a room at Holiday Inn Express & Suites Sylva - Western Carolina Area
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Sylva - Western Carolina Area
FAQs when booking at Holiday Inn Express & Suites Sylva - Western Carolina Area
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Value for money | 8.2 |
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Distance to city center | 1.7 mi |
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