Let's start with the staff... dirty uniforms and lazy atutude ! The room is SMALL, the desk, if you are traveling for work, is a MINIMAL roll in table, really tiny where you can barely fit a laptop......
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Amenities at Tru by Hilton Camillus Syracuse
- Fitness center
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Reviews of Tru by Hilton Camillus Syracuse
8.0
Very good
511 verified ratings
Wonderful
275
Very good
95
Good
55
Okay
22
Fair
27
Mediocre
13
Poor
24
Summary of reviews
Guests say
Guests frequently praised the hotel's breakfast options and its convenient location, with several reviews highlighting friendly and helpful staff members. However, there were repeated complaints about cleanliness, including dirty rooms and linens, as well as discomfort with the beds. Service at the front desk was often described as rude or unhelpful, and some guests experienced issues with their room assignments. Overall, while the breakfast and location were strong positives, cleanliness, bed comfort, and service were notable areas of concern.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8 out of 10
412 reviews
8.3 out of 10
25 reviews
8.7 out of 10
6 reviews
6.8 out of 10
1 review
All reviews
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's breakfast offerings?
The breakfast at the hotel is basic but of good quality. However, some guests have mentioned that there could be more options available.
Are there any concerns about the cleanliness of the rooms?
While many guests have praised the cleanliness of the property and rooms, a few have mentioned issues with the cleanliness of the bathroom and the availability of fresh towels.
Is the hotel suitable for families with children?
The hotel is very family-friendly, with amenities such as kids' toys, a kid-friendly buffet, and an indoor play area. However, some guests have noted that the rooms can be small and crammed for the price.
What are the parking options available at the hotel?
The hotel offers free parking for guests, providing convenience for those traveling by car.
How is the staff's customer service at the hotel?
The staff at the hotel are described as great, supportive, and very friendly. However, a few guests have mentioned concerns about the front desk personnel being expected to handle multiple tasks and some issues with room reservations.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a Walk-in Shower
Several guests appreciated the walk-in showers in the rooms, highlighting their convenience and accessibility. Consider requesting a room with this feature for added comfort during your stay.
Consider Room Selection Carefully
Some guests found the single king bed room to be smaller compared to the two double bed room, which offered more space. If space is a priority, consider opting for the two double bed room instead.
Check Nearby Amenities
Take advantage of the hotel's proximity to nearby attractions such as the Empire Expo Center, Lakeview Amphitheater, and Rosamond Gifford Zoo for added entertainment during your stay.
Be Mindful of Noise Levels
A few guests mentioned issues with noise, particularly from neighboring rooms. If sensitive to noise, consider requesting a quiet room or bringing earplugs for a peaceful night's sleep.
Verify Room Amenities
Some guests encountered issues with amenities such as the cable TV and water pressure in the shower. It may be beneficial to verify the functionality of these amenities upon check-in and report any issues promptly.
Consider Bringing Your Own Water
According to a guest, the tap water was not drinkable, and the hotel provided only limited complimentary bottled water. Consider bringing your own supply of water for convenience.
Explore the Nearby Dining Options
Take advantage of the hotel's location, which offers various restaurant options within walking distance. This provides flexibility and convenience for dining during your stay.
Check for Breakfast Options
While the hotel offers a complimentary breakfast, some guests found the options to be limited or not consistently available. It may be helpful to inquire about the breakfast selection to manage expectations.
Inquire About Child-Friendly Services
If traveling with children, the hotel offers kid-friendly amenities such as toys, an indoor play area, and complimentary breakfast. Inquire about these services to enhance your family's experience.
Verify Reservation Details
A few guests experienced issues with their reservations upon arrival. It may be beneficial to double-check reservation details and room assignments to avoid any inconvenience during check-in.
Location
116 Township Boulevard, Syracuse, NY 13031
What's nearby
- Long Branch Park4.3 mi
- James Pass Arboretum4.3 mi
- Rosamond Gifford Zoo4.4 mi
- Carousel Mall4.9 mi
- Lipe Art Park5 mi
- Alliance Bank Stadium5.3 mi
- Niagara Mohawk Building5.6 mi
- Clinton Square5.8 mi
- Landmark Theatre5.8 mi
- Erie Canal Museum6 mi
- Everson Museum of Art6.1 mi
- Forman Park6.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Tru by Hilton Camillus Syracuse
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | August | $175 | $255 |
Cheapest month to stay with an average 41% drop in price. | Most expensive month to stay with an average 59% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Tru by Hilton Camillus Syracuse
Which month has the cheapest rates at Tru by Hilton Camillus Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Tru by Hilton Camillus Syracuse is January, with an average nightly rate of $141. The most expensive month is August at $323 per night.
What is the cheapest day to book Tru by Hilton Camillus Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Tru by Hilton Camillus Syracuse is Sunday, with an average nightly rate of $147. The most expensive day is Thursday at $311 per night.
How far in advance should you book Tru by Hilton Camillus Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Tru by Hilton Camillus Syracuse, book around 4 weeks in advance. This could save you approximately 25% compared to booking last minute.
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Good to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
6.0 mi | Syracuse Hancock Intl | 8.9 mi |