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The view Shower room gets flooded when you use them. The hotel is not handicap friendly. They only have one elevator for the whole hotel guest and staffs use the same elevator.
Most of the staff were great, many of them remembering our name by the second week which added a personal touch. The location is great, with public transport easily accessible as were nearby restaurant and shops. Room was dirty when we first got there (dust on shelves and floor), had to keep asking for a hand towel almost every day, which was taken away for cleaning despite leaving it on the towel rack. Food a little bit on the expensive side, but plenty of good restaurants close by.
The hotel is basically ok, and it is obvious there was investment in the facitlities. However, it is far from town and anything going on. No taxis, only tricycles, but s usual the hotel have little or no idea how to run a hotel for foreigners. The service was appauling for this quite highly priced hotel. The restaurant closed early in the evening so we could not eat on arrival, despite reception saying it was open. Breakfast finished earlier than stated, and we had miserable cold plate of dried fish & rice (even though staff members were eating toast and marmalade). The sports room closed at 10 pm, and then demanded id, even though we were gustes in the hotel. To finish off, we were told 2 bottles of free water daily by the staff, but they demanded payment for each day after the first day. The hotel could be nice, but it is badly run and the last thing you think off is to stay there and use the facitlities. Very disapponting
The staff were very accommodating and friendly. U Unfortunately the non- smoking room that was assigned to us was reeking of smoke, so we asked the staff to transfer us to another room, which they promptly did.
It felt like a hotel. We didn't like the layout of the room. The bathroom was too tiny and the couch was not comfortable. The mattress and pillows were on the hard side. The pool area was tiny and not enough seating. We just turned around and didn't bother. Nice view. I also thought the hotel was located on the other side of the street for a better view. A little dissappointed there. It was the spa area that sealed the deal. It was my birthday and upgraded our room package to include a massage for two. They were rude on the phone when I called to try and make our appointent. We weren't able to get in until Sunday morning. The area was nice. However, my husbands tech left for about 5 minutes and didn't tell my husband. My tech had to tell him when he started
staff OK, breakfast - can do much better Swimming pool is a joke. Fitness center says open from...to..... but was found to be closed which was not too bad as the equipment we could see was so so. Amenities in the room? had to ask for shampoo and coffee. Last but not least congratulation to those making the picture of the hotel to be posted on the web. None of us recognized the hotel when we arrived.!
Hotel was beautiful, great views, staff was impeccible. Room was very tastefully decorated and modern. 1. Our A/C didn't work on the last day and we had to change rooms2. We didn't have a complete bath towel and mat set-up.3. The pool was not heated and ice cold4. The jacuzzi didn't heat up, just bubbled.