Tamworth Hotels

Housekeeping did their best given what they had to work with. No internet in rooms-barely functioning in lobby.

Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.

the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross

I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom

Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park

great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.

free internet

Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day

friendly helpful service from the staff poor water pressure in en-suite

No lift so awkward with pram, when booking online only gives option to say how many adults not children so online price was incorrect when I got there

Excellent service from staff My bathroom was not onsuite and needed a different key to get into. so lots of locking one door to unlock another.

the owners of the hotel were friendly and helpful

friendly staff

Comfortable and clean, with easy access to motorway links. Found premier in to be more comfortable than Holiday Inn Express. 'Table Table' pub and restaurant adjacent - good food at reasonable prices. Staff friendly and helpful. Drayton Manor Park nearby, short drive to The National Memorial Arbotetum.

Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests

The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...

very close to town centre

Well appointed and central location However you look at it £170 can get you overnight anywhere

Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!

Excellent Breakfast (didn't have dinner) Friendly helful staff

Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.

noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.

Friendliness of owners

Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly

Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.

the pizza. screaming kids running about in the corridor.