Ternat Hotels

I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!

The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight

Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.

The free shuttle service from the airport to the hotel and back.

nice hotel, good facilities, near the airport, staff is very nice and helping

I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)

Good shuttle service to airport and price Room is incredibly small

quite close to the airport (about 12€ taxi) very small rooms but still ok for one night... wouldn't stay longer

Breakfast The room was too warm.

convenient location breakfast

The airport shuttle's early in the morning (from 05:00 onwards) near my bedroom window with there engines running; noisy and a penetrating smell of engine gasses.

I didnt like the smell of smoke in no smoking room.

close to business office first night very noisy (water pipes), limited menu in the restaurant

The hotel was clean enough and comfortable, however the location is further than its peers from the train and bus lines, if you wish to travel into Brussels. Stay at the NH or Holiday Inn to be closer to public transportation. The receptionist gave us the WRONG departure times for the morning airport shuttles (which departed every 50 minutes!), forcing us to miss our intended shuttle, pay 20Euro for a taxi, and making us late for our flight. The staff is clueless and unhelpful.

Traffic diversion for roadworks was unclear to non-Flemish visitor

location was good need a light blanket on the bed

distance to office, avoiding traffic, coveneient location rooms are like cellblocks, very basic and furniture was stained and dirty, no glasses, no tissues etc.

Close to the airport. Free wi-fi internet. Not very easy to find, due to the works.

Quiet location Had some difficulty finding the motel