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4.0
Did not like discovering the hidden costs of adding a second driver. The pickup experience was AWFUL - 2-and-a-half-hour wait for the vehicle in a sultry garage without water or bathrooms - after we had completed the rental agreement. Will never rent from Thrifty again.Reviewed Sep 25 2023
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2.0
The car was not ready, waited 45 minutes. Staff was unfriendly and not helpful.Reviewed Sep 25 2023
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4.0
It took two hours for us to get our car. They did not have any vehicles available when we arrived at our pick up time. After an hour we were told that we could take a vehicle that was a level down from our rental. Reluctantly we agreed. It was a new employee helping us and by the time he worked through the process another employee gave the car to a different customer. We eventually got the car we originally ordered but it was a long, frustrating wait for it. On a positive note, the vehicle we received was new and clean and the drop off process was painless.Reviewed Sep 25 2023
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10.0
very good and fast - very friendly supportReviewed Sep 25 2023
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2.0
I queued for 4 hours at the desk to collect the car. Absolutely the worst car hire experience of my entire life. Would never ever recommend this company and am disgusted that no money back has been offered following my experienceReviewed Sep 24 2023
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10.0
First time renting here and the staff was very friendly. The car was clean and in mint condition. There was an issue with the reservation process but they resolved the problem very quickly. Highly recommended.Reviewed Sep 24 2023
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8.0
The car was from Florida, the tires have +42K miles on them, Kentucky get lots of rain, the low tread depth is not adequate in moderate to heavy rainfall (hydroplaning). Ok for more miles in climate area like Arizona. I have lots of driving experience with various tires in extreme weather conditions these type of tires are not safe for this climate region in the fall.Reviewed Sep 22 2023
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8.0
I was told on pick-up that we were getting an upgrade. Turns out that the car was the only one they had left. It was clean and well maintained, but one of the key fobs didn't work which was a bit annoyingReviewed Sep 22 2023
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10.0
Terrible neighborhood. Great car at a reasonable price and fantastic counter staff.Reviewed Sep 22 2023
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10.0
Wish the extra day needed to return the car was at the same daily price as the original price booked.Reviewed Sep 20 2023
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2.0
Not sure what was happening that day but WITH reservations everyone at the facility had to wait 1 and 1/2 hours to get their cars.Reviewed Sep 20 2023
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10.0
ExcellentReviewed Sep 20 2023
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