2.0
First, understaffing in order to sell an add-on “upgrade” for quicker pickup is unacceptable. Then the clerk could not assign me a car because of multiple systems (dollar, thrifty, hertz). Then, even after we clearly discussed my lack of interest in ALL of the unnecessary add-ons he added them back in the third time he tried to assign a car. Then even though he pushed all the buttons on my phone, he claimed it was me who made the choices. He gave me attitude when i found the extra $1450 due at pick up unacceptable!!! Do they get bonuses on that? , he then told me the wrong floor to pick up the car sending me across traffic to get to the area. And finally, he sent me to a space that had no car. I dragged three bags full of tools this way! UNACCEPTABLE. the only save was that the guy at the actual hertz desk helped me out so i did not have to drag it all back access traffic. But since it is the same company, i am unlikely to use again and will share. I am disgusted!Reviewed May 20 2026
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10.0
easy, online check-in, easy no hassle returnReviewed May 12 2026
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10.0
It was easy processing and the car was clean and the employee was very helpful. The price was very reasonable.Reviewed May 11 2026
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6.0
I was a disappointed with the price. When I got all the information I have one price and when I returned the car, it is a completely different price. I’ve tried discussed with the agent how much will be the total. I didn’t have time to discuss that because I have to make it to my flight.Reviewed May 10 2026
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2.0
Had one way rental atl to mia for 12:30 am pickup. Was able to get an earlier connecting flight. Called them to change pickup to 4 hours earlier. They sad they couldn’t, no cars. Absolute nonsense. They said they could transfer me to their “sister company,” Budget, who could provide a car. The experience with Budget was a complete disaster.Reviewed May 10 2026
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10.0
Great customer service, in and out which was greatReviewed May 10 2026
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8.0
Everything went well but not sure why they bother with the online check in process as I had to do it all again at the counter.Reviewed May 10 2026
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10.0
Everything from start to finish was great. I have no complaints and I was given a very nice kind of quality vehicle to drive.Reviewed May 9 2026
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2.0
i request few day before some information about the deposit, they told me in the cornavin agence it was 750 chf. but at the pickup location this number magically increased to 3000. The only way to reduce this oversized amount was to subscribe a very limited and expensive insurance at the pick up point. I had to cancel my booking due to this deposit amount, since it was beyond my card limit amount and i found another rental solution. I find this amount excessive for an economy car rental, i would have appreciated to receive this information in advance.Reviewed May 5 2026
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6.0
The line to get rental was horrible. There were 5 people in front of me and it took 2 hours to get to the counter and get the carReviewed May 4 2026
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10.0
Great car easy to drive good mileageReviewed May 4 2026
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2.0
Car rental Agent was very pushy to force purchase insurance, it seems he works on commission, Also threatening me that he is charging my visa daily until the car fixed, this is The last time with ThriftyReviewed Apr 30 2026
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