2.8
Misleading advertisement missing information about additional expencesPros:Nothing , complete lie from both kayak and thrifty car rentalCons:The car that was booked for us turned out a two door suv with no trunk and barely 4 seats ( the last two foldable) we were five and the booking was for SUV 5 people 5 pieces of luggage . Not sure who is lying kayak or thrifty !! There were also a mandatory license plate fee , temporary drivers license fee , and mandatory insurance 4$/day that we’re not noted in the booking arrangement . The “upgraded” car for higher rate of course was ridiculously small and in a rough shape . They tried to make me pay for stains that was like that when we got the car. That is my second horrible experience with thrifty car rental and definitely the very last one. However I believe kayak has some fault here too for miscommunication and false advertisement so I will refrain using this site for future as well.Reviewed Jan 29 2018
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5.2
Car rented was not same category as car bookedCons:I booked through your platform a SUV 4 door, 5 pax, 4 bags. I got the smallest existing 4WD (Suzuki Jimny) 3 pax , 2 bags. I had booked this one a bit more expensive than others offering for the size . very dissapointing . It does not seem to be Thrifty's fault, but Kayak's.Reviewed Jul 20 2017
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6.4
small, warn and prefectPros:3dr Rav4,Car was rugged and prefect for the narrow, pot hole filled roads of the island. The rental office is in a small building just south of the terminal, don't expect much. Except expect nice people that will get you going and loaded up for your island adventure.Reviewed Jan 21 2017
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