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Efficiency of staff
We were very pleased with the hotel. The evening meal had a greater choice than our previous visit. The breakfast had a wide choice including a hot buffet. The room was very large and clean. An ideal location being within a minute of junction 22 Autoroute.
Very family friendly - double sofa bed in addition to the main bed, welcome toy for the kids, free buffet breakfast for kids, and a child friendly restaurant next door. Not enough dustbins in the room and bathrooms!
Location and facilities were both very good. Room was as promised, and staff were very friendly. Nothing at all.
The rooms are reasonably comfy and the hotel has its own bar, restaurant and swimming pool, plus a nice lawn area that you can sit out on. It has no lift, and only a handful of rooms that are accessible without using the stairs, so it's not ideal for those with pushchairs or wheelchairs. The bar and the restaurant are pricey.
Stop over on drive down to Italy. Close to the motorway but well designed with pool and dining area at the back which was very peaceful and surprizingly good
Friendliness of staff, quality of food and wine, large grassy area at the back for us to exercise our 2 dogs.
Very friendly and efficient staff. Great service
We have stayed at this hotel in the past and have found it to be perfect for us as a family. We intend to visit again next year. None
Very nice rooms and food was very good Long walk from reception
The hotel was very clean and in a good condition. The staff were very friendly and helpful. The breakfast food was all fresh and was plentiful A minor point, but there's no hotel Bar or Restaurant (although you can use those facilities at other hotels close by).
Good clean basic accomodation, handy for the motorway, easyu to find No tea or coffee in room
Easy to find and although it didn't have a restaurant, we had an excellent meal at the Hotel Ibis which was only a 2 minute walk away.
Convenience to motorway. Friendly attitude of staff Did not realise that it did not have a restaurant. There were some really near but information in the hotel about local options would have been useful.
Space of the bedroom, location of the hotel and quality of the breakfast. Bathroom in poor condition.
The attitude of the booking in man named Julian was superb, his weloming attitude second to non, a real credit to the organisation and we enjoyed our stay The toilet bowl in our room no 215 was badly discolered in the bottom and never lesseened with any flushes, which really spoilt the overall good impression
Very convenient for travelling. Surprisingly quiet
Very convenient for one nigt saty between Calais and Germany. Twin room at back of hotel was very noisy. Had requested 2 quiet rooms together and they were not. The gate to the secure parking was open at 3.30 a.m.
The bed was comfortable.
Very helpful staff,spoke good english.Excellent breakfast selection.spacious parking.easy to find. Will use again.
Nice clean room, excellent location, friendly staff Difficult to reach because of road construction.
The location is very ggod.
personable staff and they were very helpful Rooms are comfortable and vey quiet. Air con is very quiet also and makes for a good night sleep.We use this hotel on our way south and it is very good value for money
i thought the pool area was a bit stark and needed brightening up - also the water was extremely cold - however we thoroughly enjoyed our stay and would visit again
pleasant hotel in an excellent location. ideal for exploring reims and the champagne region.
Poor information provided at check in
convenient location, very central, nnicely appointed
The location is absolutely the best and most convenient. We were initially assigned a room next to the heating shaft (any room ending in ..27, like 327, 827, 627). A low frequency high pulsating drumming was unbearable. They moved us to a new room immediately.
The hotel located directly in the city center near the cathedral. The restaurant in the hotel provides low quality "fast food like" meals for high prices. In general the food is not fresh and of low quality and tasteless. The rooms offered for families are small and of low comfort.
room was clean and comfortable bathroom was unpleasant.Mould on tiles and shower curtain, sink damaged nd stained. Road outside of hotel dug up and therefor made access difficult
Easily accessed from the motorway, very centrally placed hotel, imaginative use of space to create underground carpark (secure) and rooftop restaurant with marvellous cathedral view
construction in front of the hotel entrance,vey hard time accessing the hotel, parking in an elevator,very dated hotel, dark
The view from the roof top resturant is lovely. Breakfast is good. Location is excellent to visit places of interest like the cathedral. Car park space is a bit small.
Very central. Car parking facility available. Comfortable and clean Breakfast too expensive.
walking distance to town centre, clean well maintained room and parking avaliable.
Staff were great. Room very clean, comfortable. Hotel in great location, close to shopping, station, Champagne houses. Late checkout.
Location near the centre of town Very little assistance with tourism help. Told where cathedral was and that was all
I liked that it was very centrally located to the main hub! :) I wished they accepted the chèques vacances; most every hotel we have stayed at, accepts these except this one! :(
easy to find, close to city center (but the city itself is not so big)) municipal road reconstruction is taking place right in front of the hotel; in our booking we asked for the non smoking room, but were put in a smoking one (and on a smoking floor) without any comments - not so pleasant to wake up in the morning smelling smoke coming from the neighbour balcony(((; and finally! - as every tourist knows, we had a special "do not disturb" sign and once we went to have breakfast and planned to return to the room right after it, we hung it outside the door. What was our shock when we opened the door and discovered a maid in the room in the middle of the cleaning process!!! What are these signs made for???
Well-appointed rooms & very clean; comfortable bed with enough pillows! Great shower facility. Cleverly thought out reception area, minimum of staff but all very helpful. Excellent breakfast, had fun choosing variety of good options. Also watched film - great idea to have these available for free viewing. Paper cups in room to make tea or coffee. No ordinary milk, just one cap of heavy/creamy milk offered was not enough, even for one cup.
Very comfortable room Staff mislead us over the cost of the car park next to the hotel
The room facilities were above expectation for a city centre hotel booked at short notice and at such a reasonable price.
The hotel is very new, well designed, clean and tidy. The situation is a little way outside the town thus requiring somewhat of a trek through much building and construction work (tramway!), and the use of a subway into the railway station, for access to the town. We got used to it after a couple of days but it could be a considerable handicap to some. Excellent, safe car parking. No restaurant or catering other than the "designer" breakfast arrangement which did not suit us, and was, we thought, very much over priced for the content.
Exactly what I wanted after a long drive from Liverpool. No
Good use of space in the rooms which included many facilities such as tea/coffee making, fridge, microwave and hairdryer. Breakfast was lovely with a varied and unusual range of foods and dishes. Staff were extremely helpful (in guiding us by phone to the hotel as half of Reims seems to be cut off due to ongoing works on the tram and also in finding and returning to us a little travel radio we forgot when we left). Also very conveniently located near the town centre.
Limited but free parking next door. Public paid parking near if in house parking is full. Clean 'modern minimalist' rooms with dividing curtain for 3/4th bed. None that we noticed
Excellent facilities, friendly staff, large room sizes, well located.
The suite was marvelous, very comfortable and the staff very helpful. The location was a little out of the way.
the quality of the beds was excellent. I have a bad back and woke up everymorning without a problem. the hotel was clean, modern and only 5 min from the main drag. the temperature in the room couldn't be regulated properly. opening the windows on the street side is was not really an option. The breakfast was wierd. the bread was good, but the toppings were 'interesting'....
Large comfortable bed Height restriction on car park. 1.80m
Location was good. Breakfast was good. My non smoking room smelt of cigarettes
What you see is what you get. Don't expect more and you're ok. Smelly corridors, not a very cosy hotel
Overpriced food & drinks.
Location was excellent and good breakfast in the room
Clean, reasonable prices, near the conference center The breakfast is same everyday.
Helpful staff WiFi was unstable in our room.
Friendly and helpful staff Slow service in the bar
Room good size, free parking out back, BBC/CNN on tv Not terrific for non French speakers, but they try. Breakfast was good, but seemed a little expensive.
good rooms difficult to negotiate one way system around hotel
able to park outside room. easy to find from map from website quality of food and decor of restaurant area. We had in fact originally planned to bring our dog, useful to have a room which directly led into the garden area. In the end we did not do so, but would certainly have had plenty of room and facilities if we had done so.
Although the building is a little dated, the rooms have been redecorated and are very nice. There is plenty of room (we had a travel cot). The bathrooms are a good size, with baths. There is also air conditioning which was a blessing. The restaurant was decent and the lounge area was nice to sit in. This hotel was good value for money - slightly better than the Tip Top Hotel which we have also stayed in. Some people might not like the motel nature of the room doors opening straight out, but there is an inner door so the rooms still felt safe and private.
Accessible;reasonably priced;restaurant attached; kettle, tea,coffee etc. a good shower Nothing of any consequence
It was clean comfortable, adequately spacious with all the basic facilities and quiet.
It was fine for an overnight stay or perhaps a weekend but no longer. The location was good as it was close to the motorway and close to places to eat like McDonalds. The room was clean and of quite a high standard. It was handy having a little restaurant on site that we used for breakfast which was quite good value. The room did not have a waste paper basket which was a bit inconvenient. Also there was a slight smell of urine eminating from the bathroom which lingered during our stay.
Very friendly staff. Clean rooms, everything worked well. Quiet and easy access to et on and off the freeway.
Reception arrngements were good. Rooms were OK and restaurant had good ambiaince and reasonable prices
The hotel was easy to find, reasonably priced and had a restaurant and bar on site where we could meet up with friends. The staff were friendly and helpful and the food was excellent. The beds were comfortable and clean. After spending considerable time on the telephone 3 weeks before our stay ensuring that all names and room types were correct for the overnight stop, it was disappointing to find that this information had not been relayed to the hotel reception correctly. However, the receptionist was very helpful and the matter was resolved successfully.
Flying beetles in the room during the night, this was a problem, as we believe they were attracted by the outdoor lights and the closeness of the vegetation outside the window, even the nets did not keep them out. Not a welcoming check in. Poor selection of regional food on the buffet choice in the evening expecially as we had stayed in the Campanile Nord on the way down, which hed been great.
It is an xcellent hotel for an overnight stop enroute to the south of France, but I would not hesitate to use it for longer stays. The hotel provides all the basics you need. Bong situated in the Champagne region, the Champagne in it's restaurant is reasonably priced too (Taittinger). House red is fine also. Staff xcept receptionist doesn't speak much Ebglish but are very helpful anyway.
I would certainly stay here again. It has a bit of a qurky feel about the hotel which we really liked. We had a luxe room which was large and the bathroom and toiletries where fabulous. It was also quiet which the motorised blinds probably helped to achieve. As well as being near the town centre, it is very handy for tours around several of the champagne houses too I am not sure I would opt for breakfast again though, it was nice, but ridiculously expensive
We were treated as Kings. More than pleasant treatment from staff. Very personalised service and care. NO.
Good to have off street private car parking. Bedroom and bathroom were of a reasonable size. WiFi access was good. Glad we didn't pay full rate for hotel stay. Most of the staff were helpfull, polite and courteous, one definate exception. Petit dejeuner poor value. Hotel very dark. Nowhere to put towels in bathroom. Le Millenaire restaurant is not next door - but, 10-15 minutes walk away.
The old style hotel in a calm place, still close to the downtown. The staff was very helpful and polite. I had some difficulties to get to the car park area within the hotel with my big gar. The entry is slightly narrow.
Nice quaint older building with a homey feel. Good location, quiet. Free parking. Attentive and very helpful staff.
Very comfortable stay here. Room was very clean, well-designed and big enough for two persons, and the bathroom was also very clean and there were enough amenities. I traveled from Belgium by my car, and my car window got dirty, but the next morning I found it cleaned. I felt execellent hospitality. When I arrived the hotel, I could not find where I could part. It would be better if a sign to part is displayed at the entrance.
Beautiful old world decor, kind and very helpful staff, perfectly located within short walk to ville,
The beautiful surroundings and furnishing of the hotel.
Excellent room facilites. Friendly & helpful staff. Location slightly awkward to find. A bit of a walk to decent restaurants.
Friendly staff, secure parking air conditioning was inadequate, small room
Within easy walking distance of the centre of Reims
Easy to walk to city centre.Good car park.fair priced rooms.Breakfast good. Room a bit "tight" with 3 beds.
Secure parking, and easy to locate from the motorway. When sofa bed converted to sleep 3 in the room, we had to climb over the bed to get in and around the room.
Ideal for a short stopover, close to the motorways and just a 10-minute-walk from the cathedral Unfriendly receptionist who still needs to learn to say 'bonjour' and smile. That woman definitely didn't like her job.
not far from the city center, view on the cathedral from our room, nice comfortable beds bathroom was a little bit dated,
The friendliness of the staff and the how they were always able to help. The room was also very clean and tidy and always well presented after cleaning. Sometimes was a lttle bit cold at night because of the heating not being on.
Hotel is within wolking distance from City center and Cathedral. Easy parking in streets around the hotel. Friendly Hotel staff.
I was first put in a room facing the highway interchange (which I didn't realize would be so close to the hotel!) but when I complained I was offered a quite room to the quieter backside immediately. The hotel is close to the cathedreal and not too far from the shops. Easy to find when coming by car. Charged different price for Tuesday night then for Wednesday night -- shuold have been the same
Close to city center Noisy street, twin room (although double was requested), hevily smoked room (non-smoking was specifically requested), no staff attempt even to open window/refresh air. Sleepless night as a result.
The food and drink was of good quality and reasonably priced when compared to nearby restaurants. The twin room was too small for two people and felt a little 'cramped'. The bathroom was ample in size, clean but the extractor fan was either inefficient or broken. The public rooms were fine, but the corridors were dirty (cobwebs) and these and bedrroms were in need of re-decoration.
Spacious room, helpful staff that spoke English
Rooms were very clean, staff were very helpful. Shower was poor - sprayed everywhere - and bath had been there for years - clean each day but was marked. The hotel itself is in the middle of a suburb, just off a main road - we'd expected it to be more secluded.
The restaurant is excellent
Friendly staff Not a very good breakfast
The restaurant was excellent.
The wonderful staff makes this hotel great. They helped us with parking and told us about a free show each evening. Even put my bottle of iced tea in the refrigerator over night. The people made us feel very welcomed The rooms are pretty small, but comfortable and air conditioned...a real find in the older cities apparently.
Excellent position for visiting central Reims. Good but relatively costly parking underground nearby. Ok for a couple of nights Expensive, fairly average breakfast. (9 Euros)
Great location and excellent staff. Wifi was terrible once you got above the 1st floor.
Staff were helpful and friendly Couldn't find the remote control for the TV. No Wifi Internet.
Pleasant reception staff. Credit card machine not working. Toilet not working. Bed broken. Shower head fell off. Hotel in dire need of refurb.
Cheap, purely utilitarian for 6 hours sleep en route from London to Alps, no charm at all but clean, roadside, in the middle of a commercial zone, out of town. Location not obvious to find
The dogs. We arrived for breakfast between 8 and 8.30am to find they had run out of fruit cocktail and yoghurt. The only cereal choice was cornflakes, which I hate so I was left with a croissant and bread. Not impressed- how did it attain 2*?!By 9.30am there was virtually nothing left. Also the pillows supplied were like sleeping on pancakes, TV had no remote control+1 bedside light was only 1 that worked.
good design too small
Warm, comfortable and a good price for an en-suite room. The room smelt a little of cigarette smoke.
poor directions, not easy to find! could see hotel, could'nt get to it!! took us an hour,
Breakfast V poor bedrooms curtains torn and in shreds letting light in. Morning receptionist not very helpful. Room smelt of smoke ++ and because of this bad experience we have cancelled 2 nights for the end of the month at the Chilly Mazarin but were unable to obtain a refund which is unsatisfactory because of the given notice. At least the Reims Stars would have refunded fully up to and including the day of arrival.