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quiet, good parking, safe area outside the city
The staff was great and helpful. We got a free upgrade which was a nice surprise. The restaurant on site is very nice, and the food was excellent. Our waiter was very friendly. We were in the area on business and got back late to the hotel so we stopped in the bar area to grab an appetizer and drink. Excellent service. Overall great experience.
We had a room in the annex and not the main hotel. The main hotel was very nice the annex was more like a motel...traffic, noise etc. Location of my room. I would reccomend only if you stay in the main hotel.
Grand entrance, beautiful staircases, vaulted ceiling in 3rd floor rooms. Nighttime lighting on the landscaping, big outdoor chess area, wooded surroundings. Always looking forward to visiting again.
I loved the history and the finishes/decor. It needed some updating in some areas. A bit rough around the edges but I could tell it was once a grand hotel.
It was cheap. It had a fridge and microwave. I found a dead bed bug on the mattress. I'm terrified my apartment will now become infested. The sheets were kind of scratchy. The bathroom ceiling had some mold and paint was falling off. The shower head was not very firmly attached to the wall. I got two shampoos and no conditioner.
From the beginning, the customer service was great! Heather, who was working at the front desk was very friendly and took the time to explain a bit about Litchfield when I asked. The hotel is quiet, clean and quaint, so it was a perfect for me! I will be staying again in the future as I drive through that area for business.
Everything regarding our stay was first class. We will make it a point to stay there again when we are in the area.
Every staff member was professional and nice. Excellent staff made the stay delightful. Food was cooked perfect, and as a chef that is important to me. Room was not clean. Pool & Whirlpool was also dirty. I was surprised that as many times as the maid knocked on my door before checkout to clean the room that the place wasn't spotless.
Pool and Hot Tub were great. Beds super comfy. N/A
excellent service every staff member there was professional rooms are very very clean pool was claimed hot tubs very clean very pleasant stay looking forward to going back again
Exceptional service by staff. Outstanding customer focus from every staff encounter. None
The staff were some of the best I have ever encountered. Very accommodating and friendly. I will certainly stay here again.
The staff was great! Handled everything thrown at them with professionalism and did a great job! Room was clean and reasonably comfortable. Definitely recommend staying here when in town. Iron had a rust mark on it, which pressed right into my white shirt. Staff got that mark out and "pressed" the shirt. However when it came back, there was a new yellowish stain( and this was literally a brand new shirt I just unpinned) on the very bottom and the shirt was far from pressed, leaving me scrambling to finish and get to the wedding on time. Staff was great, and immediately responded. Can't blame whomever for not knowing how to press a shirt with an inferior iron. Just wish it hadn't happened. Only blemish to a great stay!!
Staff was outstanding Room was VERY comfortable CLEAN, CLEAN, CLEAN- room looked as if no one had ever stayed there before! Slept like ROCK! Restaurant on site had outstanding food!! TV in room was crystal clear and large! Got a call from the front desk approximately 15 minutes after I checked in to make sure everything was acceptable and check if I needed anything- felt like royalty! Restaurant service was ok, but not as great as the hotel. Bartender (at dinner) wasn't too outgoing and breakfast servers were busy chit-chatting with eachother, but were extremely nice. It was very slow during breakfast, so I completely understand. Dinner, however, is a different story. It certainly wasn't busy, but the way the bartender acted, it felt like either he was feeling rushed or he couldn't be bothered with questions. He was VERY efficient getting drinks- and that's what you're at the bar for, right?.
Overall great experience. N/A
Price was fair for an overpriced part of Connecticut. good bed. No elevator. Smoke filled hallways. Sad breakfast. Dull and faded decor. You get what you pay for.
Quick access to the room, check in and check out was fast! The room was very nice and neat! I suffer from migraines so I wasn't happy with their choice of fragrance that they used in the room, some sort of patchouli oil smell or something. They should use something less offensive. Otherwise there were no other complaints everything was fine!
Nothing Dirty / noisey / did not feel safe / hoodlums every where
The best! Wheelchair accessible shower (which I did not need); ample grab bars, very large room, kitchen, clean, comfortable bed; cheerful decor. Ample parking. Best 'free' breakfast by far, with some hot items.\n\nExcellent service; we stay here often. Nothing not to like for the Simsbury/Avon visitor. Hard to find the first time though--ask for directions.
Booked via Priceline, paid Priceline and then charged again for the room by the Residence Inn when they were holding our card for incidentals. We spoke to the hotel 2 days ago and I emailed Priceline customer service two days ago without resolution.
The front desk manager required that I pay again vs honoring the pre-paid reservation. She actually advised me to call priceline to cancel.