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Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.
The location, comfort, cost and assistance offered by staff
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
friendly and helpful staff. information readily given.
Difficult to find for tourists not familiar with the city.
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
convenience and location bathrooms could be a little fresher
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
Friendly staff who spoke English and its close location to city centre. Bathroom facilities adequate but not easy to have a shower as bath did not have a shower screen or curtain to stop water flooding bathroom floor.
large clean room-manageres helpful providing maps of area - english spoken.
Staff was very friendly, it had a lift, which was handy with luggage,room was spacey, & comfortable.also, well located. Nothing!
I booked two rooms for 4 nights - one for my husband and myself, and a single room for our friend. The staff were extremely helpful. The rooms were simple, but comfortable. The location on a boulevard with a beautiful tree-lined central walkway was excellent - in walking distance of the Gare, the Tourism Office, and the beautiful Cathedral.
The hotel is just 10 mins walk away from the train station and very near to the Tourism Information Centre. The room is big for european standard. Clean and very confortable. Free Wifi included makes it very convenient for communications. Everything is up to my expectation.
Friendliness of staff. Size of rooms were enormous! Good breakfast in pleasant surroundings
20 minute walk to the old town. Room old but clean and comfortable. Ample street parking. Receptionist could speak english - but chose who she used it with! No tea or coffee facilities in room.
The hotel was very clean and in an excellent location. Staff were friendly. The room was nicely decorated. The lack of a lift is a pain. Did not like the absence of tea-making facilities and a waste bin in the room. Towels were thin and small.
Stayed 4 nights at various stages on our trip around the Loire Valley. The hotel is in a great location close to the nightlife, shops and restaurants of Tours. Be warned at weekends there is a nightclub located close by and the music can be heard somewhat in some of the rooms. Avoid Room 15/16 on a friday or saturday night. The girl on reception advised of this when we arrived. She was also very helpful when i explained I had some alergies.Our first room was on the very top floor and is a bit of pain due to no lifts to carry bags upto. The second room we has was Room 9 which has a nice position overlooking the square and its very quaint. We did not have the breakfast so cant commment. I would recommend this hotel to other people Small things No coffee/tea making facilities in the room and for some the music on weekends might be offputting.
Located in the center of the city, near the riverside you can explore Tours very easily. The hotel has rooms with windows directly to the place de la resistance, which can be very noise during the whole night, especially on saturdays and sondays.
Excellent location and pleasant room The bed was not comfortable and there was intrusive music noise until the very early hours of the morning from a nightclub within the same building complex - to minimise this, ask for a room that faces into the square, although the square can also be noisy too. Ideal for people who sleep heavily or have heavy duty earplugs. The reception desk has limited opening hours which is inconvenient for left luggage and the room servicing times are variable. Don't be deceived, the web-site offers no discount to rack rate.
Room was a good size. The hot water did not always work first time, and there is a disco open until 5am next door ( not Monday's)
Value for money (room & breakfast), bathroom and toilet recently renovated, heating and air conditioning working well, silent room despite 1st floor facing the road. Beds didn't have duvets and we were unsure if the linen was changed/washed.
The Location and the availability of garage parking
reasonably priced no air conditioning
very clean and tidy the drinks bar did not open during my stay - therefore had to go offsite for refreshment
The friendly staff and the room: quality/price ratio absolutely high, i wonder why it has been given only two stars...
Excellent location near city centre and very good secure parking. Rooms recently refurbished. friendly staff and adequate breakfast
Usual level of room - on the upper end of basic, but great value for money. Coverlets on beds are starting to 'look' a bit dated - although not actually dirty.
Good location, clean room, helpful staff.
A comfortable, good value hotel with helpful staff, and an excellent location for exploring the city.
this hotel was pleasant and clean with good stuff. but the rate is high compare to hotel facilities.
Charming, extremely clean, attention to the details : linen quality, chimney..
The location is very good. Very near all the transport links and parking (On meter) was outside
The position was great, near to all the tourist places of intrest with plenty of eating places near the hotel. The cold shower, had several attempts but never got anything but freezing cold water.
It is in a very good position near the railway station and the congress center. Some of the hotel staff was not very helpful and was not speaking well the English language. Also, a lot of noise of people walking the stairs and inside the rooms could be heard due to the old wooden floors.
It was located within easy reach of the old city but close enough to the modern are that walking into each area was quick
It was very clean, well designed, comfortable and the staff were very welcoming. We were surprised to see it has just one star, but the fact it has no lift may account for that.
The hotel is within walking distance of the train station, a huge plus! On your way you pass the Tourist Bureau for Tours, France, so you can get info before you even get to the hotel. Lovely staff; who were very helpful in booking a first-rate truly fabulous well-known local restaurant for dinner (La Ruche, which means The Beehive). Breakfast was very nice; I recommend that future guests do have the 7.5 euro breakfast. it was really great, no complaints at all.
Great location, great decor and lovely bed. Better than pretty well every 2 star hotel we stayed in during our 2 week trip. Should definitely be more than one star. ... no lift, but no big deal.
stayed in the larger room. new, clean. good value and worth the few dollars more for the bigger room. good breakfast. internet available.
The location, the room and first of all the kindness of the managers everything was very good
This is a very nice small hotel (although it cost the same as the Grand Hotel Poitiers which is in a different class). The man on reception was very helpful although he spoke rather rapidly which made directions rather hard to follow. Tour has an 'interesting' one way system which could cause the driver and map reader to become somewhat stressed.
The rooms where spacious, modern and immaculate. A short walk to a huge host of restaurants and attractions.
The hotel is perfectly situated between the cathedral and the old town of Tours. It has recently be renovated and satisfies all the needs of a 3* hotel, it is really worthed more stars. The perfect place to stay and staff was very helpfull.
The managers were very friendly and the room exceeded our expectations
The staff were very approachable, friendly and helpful. The breakfast buffet was very good as well.The location was excellent for finding it coming in from the motorway.
l The only downside of this hotel is the parking, which is a tight squeeze. Street parking can difficult at certain times of the day.
Great breakfast, comfortable bed, safety Very hard to find
Yes, the floorboards from the rooms above us made incredible noise - no good when trying to get to sleep, no hot water one morning, staff could only say this isn't normal and didn't attempt to fix. Kettles not provided but limited amount available to borrow. Lastly parking limited and very squashed.
Stayed one night and can fully recommend. The room was very quiet and tidy, bathroom (and the room itself) was spacious compared to any other 2 star hotel I've stayed in, and the reception was friendly and helpful. The breakfast was excellent.
The hotel is quite small and the staff are very friendly and helpful. The Patron even speaks English! Breakfast is excellent. We had no problems at all despite the external refurbishment work. We would stay there again soon but they are solidly booked for the coming month.
Perfect location, lovely helpful staff, comfortable room for one or two night stay, good breakfast, the best kind of really French small hotel. You need to be a confident driver to park your car!
very good location, very clean. Good value for money. Nothing
Good hotel, very central. Comfortable beds and excellent breakfast, albeit rather pricey. Bathroom has only hand held shower and very narrow tub. Parking extremely difficult.
The breakfast was delicious with lots of options and friendly service.
We chose the hotel for location and for rate. Staff was very friendly, but a little more knowledge of English would have helped. Our room was big, we could choose between 3 beds. Hotel needs renovation/refurbishment. Bathtub etc were worn-out (probably from 1960's). Wallpaper in bathroom was starting to come off. Rooms not thoroughly cleaned after previous occupants.
heplful & friendly staff. very large comfortable room with large ensuite bathroom/shower/washbasin attached. Also toilet/washbasin ensuite area as well. beds made & linen & cleaning each day. Very good breakfast arrangements, alarm calls when required. basic clean. Hotel could present itself better. Bare, drab uninviting entry area, reception desk badly presented. large bare workroom on right of reception should not be visible. Small lounge room dark, unattractive,not welcoming.Stairs too dark, should have constant lighting. The entrance gave the impression of walking into a garage workshop, not a hotel.
Big, clean room with tv and hairdryer. NIce bed. The shower is a bit small.
Location excellent, staff friendly, early check-in available, lovely old building but very modern bathroom! It's a little noisy because you are in a city in the hub of the tourist zone - a small price to pay.
Good location; close to major attractions in Tours. Internet service only works in lobby.
good breakfast, helpful owners mould in shower / bathroom, street noise overnight, peeling paint on ceiling, architecturally the room was great but it needed redecoration
Romantic charming large rustic hotel room, had 2 huge lovely windows looking out onto sweet old rustic building in a quiet little street. Even staircase is original & creaky but charming. Bathroom basic but renovated. Very old world traditional feel & comfortable. Dont bring heavy suitcase as youll be lugging it on old style staircase
The bed was reall comfortable, the breakfasts were great and the owners were very helpful at all times Initially the staircase and the size of the room were a bit of a worry, and we had trouble finding the hotel
Good standard & staff very helpful. Parking depends on whether there is space so can be a problem otherwise clean centrally based and would use again Trying to find it with the sat nav.....
Reception were helpful. Location was very quiet especially as was very central. Could park car under hotel. The bathroom was very small and pretty basic with only plastic sliding door.
Hotel is very conveniently located within the city. Close to the main shopping areas, train station and to the old town. Room was very clean and modern. Rooms may be on the small side for some. A greater choice at breakfast would be nice, but overall quality was good.
Nice, modern, clean rooms.Nice breakfast. No staffed reception on the weekend.
No elevator. Not suitable for elder people or with special needs
It was a basic and chep place (for France) near the old town center. Nothing to like or dislike.
Very good location, free internet in the room
It was very close to the cathedrale and art museum, and within walking distance of the train station. No luggage lift.
The double room we booked was supposed to be a Special Offer, however it was a tiny attic room with barely enough space for a bed. We requested a room with more space and had to pay full rate........When I quiried prices I found there had been no special rate.........also the climb up the stairs was very difficult for us
This is a very clean hotel and very central in the city. A five minuts walk to the Cathedral and the railway station and for shopping. The staff is absolutely very friendly en helpful. Modern bathroom and newly furnished rooms.
Room was clean and of adequate size Being a single woman just off the plane train, the lack of English was difficult and I probably should have been at a larger hotel where communication was easier.
Location rooms and wardrobe space a little to small but cosy
The owner was extremely friendly and gracious. The location was perfect- so close to the beautiful Musee de Beaux Arts, as well as shopping just a few streets away. Also, an easy walk to the train station.
The proprietor was very helpful, giving us information on things to do and restaurants. She was also very helpful in helping us figure out travel arrangements when there was a transport strike on the day of our departure. Our room was simply, but very nicely decorated. It was also very clean and comfortable.
Very central location in Tours,close to sights and railway station. Good value for money. Comfortable room, reasonably priced breakfast. Room, and especially bathroom were quite small, travellers should be aware that stairs are narrow and steep.
good value, very central bathroom was clean but very tiny. anyone bigger than size 10 will struggle to move there without opening the door ;-))
Nice staff. Excellent decoration and style. Very clean facilities. Location was good. Good value for money. Went to hotel to drop off some bagguge at around 2pm but nobody was there to open the door for us, maybe just an isolated incident. No reception of Wifi in our room, needed to go to the lobby.
Very cheap, clean, attractive decor, charming and helpful receptionist Room was small