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The location was excellent for visiting other areas of Cornwall, providing city shopping, culture and coastal access. The hotel provided very modern, excellent decor & comfortable fbed & furniture. We were very impressed with the overall design. Eating facilities within the hotel complex provided an excellent choice at reasonable prices - we ate in the restaurant both evenings of our stay. The shower/bathroom was nicely designed but we did have a problem when we used the rubber safety mat in the shower. The fitting of the mat for the shower tray was the correct size but it did cover the outlet & if the shower was used on full power water flooded out of the shower tray. A smaller rubber mat would solve this problem.
comfortable,clean and well fitted out rooms.friendly and helpfull staff parking very limited although car park being extended at present
dinner was lovely as was the waitress. Unbeatable position Breakfast was v v poor using cheap products inc bread, fruit juices, jams etc. Waitress in am was appaling and breakfast was stone cold
Was delayed on train journey & when I arrived all paper work ready for me & they were happy to do room service or open bar! None
This is the most beautifully located hotel for a relaxing treat. The food, rooms and staff are fantastic. Definitely 10/10
The superb position of the hotel with sea views from the restaurant. Well equipped room and comfortable bed. I did not like the poor state of the decoration and the dirty and damaged tiling in the bathroom.
Excellent chef. Good all round restaurant service Reception staff were not all helpful. We were disturbed by unecessary calls from reception.
Friendliness of staff and accommodation, although the room was quite warm I thought it was petty that the "classic" rooms do not get bath robes. I called to ask if we did get them as there were hooks in the bathroom for them, but was told that "classic" rooms don't get them, but the guy I spoke to said he would see if he had any spare ones. I said it didn't matter for that evening he could look the following day, but the robes were not forthcoming.
The bed and bedding and bathroom were excellent
The whole atmosphere of the place, very welcoming and friendly. Staff were very good - very efficient. Lovely surroundings, rooms very comfortable. No
Very comfortable room, friendly staff, excellent meals
The location. The bedroom was very small and there was nowhere to store our cases .It felt very claustrophobic with shutters at the window and running condensation in the morning.We could only open the window by climbing on the dressing table.