Veracruz hotels

Pros: The location and the friendliness of the staff

Cons: The food is very bad

Pros: Staff was great! Pools are also in excellent condition.

Pros: Meals were fantastic, especially one evening dinner form the Italian styled restaurant. Buffet breakfast and lunch were very enjoyable. The private beach was great - nice and quiet, perfect for relaxing.

Cons: I had to send a steak back as the quality of the meat was dreadful. It was given to me raw, and then partially over done and with raw parts. I ordered something else. There is nothing else that I did not like about the hotel.

Pros: The hotel is in a new area of Boca del Río (Veracruz) just on the beach. It is a nice facility with everything you can expect in a sea-side resort. Huge, wonderful swimming pool. Our ocean view room was spacious enough, with all the expected commodities. The staff were all kind and helpful. Free parking.

Cons: The breakfast buffet is somewhat expensive (330 pesos per person) but it is very nice, with a lot of choice. I just regret that I could not find a piece of butter or margarine, and could not get one, even after asking for it.

Pros: The view from the room was wonderful. The beach, the outside pool and the inside&outside bars are excellent.

Cons: The biggest problem was the unbearable noise inside and outside the building. In one of the nights the noise came from the lobby&reception&bar. Even if my room was on the 6th floor and quite far from the source of the noise, I couldn't sleep... even with earplugs. In the next night there was an outside party or concert organised on the territory of the hotel, next to the pools. Again, I had the same problem, it was impossible to sleep. If somebody wants to relax, I don't recommend this hotel. The rooms are not sufficiently isolated, and apparently should be renovated. When I arrived, there was no minibar fridge in my room, fortunately this issue was solved fast, but it is not normal in a hotel like this. The corridors are not air conditioned. As the weather is often hot and humid, you be fully covered with sweat between the lobby and your room. The food in the restaurant and the breakfast also should be better.

Pros: BREAKFAST WAS GREAT, I DIDN'T LIKE AGUACHILE THE SHRIMP HAS A DIFFERENT FLAVOR, BUT THE FOOD WAS OK.

Cons: BECAUSE THERE WASN'T CHANNELS IN ENGLISH AND FOR EXAMPLE I CAN SPEAK SPANISH BUT MY BOYFRIENDS ISNT, SO I SPOKE WITH CONCIERGE ASKING ABOUT IF WE CAN RENT SOME MOVIES WITH SUBTITLES AND HE SAID NO, THERE'S NOTHING IN ENGHISH, I CHOSE FIESTA AMERICANA BECAUSE I THOUGHT YOU CAN OFFER THAT.

Pros: The room had a nice design, very comfortable and with all the amenities you need. We had a beach view which was a huge plus. The staff is friendly but most importantly empowered to solve your issues at the spot

Cons: Few details like only one elevator working, pushy seller of fiesta club...

Pros: Didn’t have a lot of time to look at the property.

Cons: After driving all day, we were looking forward to just enjoy the afternoon at the hotel. Didn’t get a chance to just relax and enjoy my stay. Balcony was filthy full of Pigeon poop, feathers and droppings from other birds. Smelly and unappealing to seat in a balcony with all that going on. Unacceptable..It’s not as if they were in high season. Had plenty of other rooms or options but weren’t able to take care of us. That hotel has seen better days. A/C very loud and noisy. Wish I had known, would have stayed somewhere else. To their credit, our receptionist was very nice but unable to offer us a better room. We ended up staying in an isolated part of the hotel’s wing. Never again, their loss.

Pros: The service and personal attention to the guest

Pros: the bay as the sea is only 60 - 80 cm deep

Pros: Location, outdoor restaurant and bar. It felt very safe and secure.

Cons: The bed and pillows were hard and uncomfortable. The side of the tin overflowed while I showered.

Pros: very clean and the restaurant and night club were excellent

Cons: television needs to be up-dated and the programs need to be shown on a separate paer

Cons: The WC was not working and they tried to fix it but it kept wasting water. They force you to buy water bottles and pollute by not having drinking water available for guests.

Pros: Location location location

Pros: Great location, view and very relaxing

Cons: The food was not so fresh and tasty.

Pros: I loved the view from our room. The hotel location is perfect!

Cons: The mattress should have a padding.

Pros: Everything. Fabulous hotel. Valet parking.

Cons: Towels a little substandard. A very minor issue .

Pros: Location is superb! The hotel is elegant and very affordable! The restaurant buffet is impressive. We were here for the first time several years ago on a tour and were so pleased we came back this time on our own. If live music and dancing, outdoor dining on the perimeters of the plaza appeal, all provides a fascinating social experience. In fact I had the best shoe shine ever. That gentleman made my shoes look better than when new!!! We certainly will return to Diligencias if we visit Veracruz again!!!

Cons: The only thing, sort of minor, is the beds were too firm for us. We awoke with some hip pain. This wore off as we got up and moved around. We lodged a Friday and Saturday night. The night life in the plaza can go on and on into the wee hours of the morning and it might be intruding into sleep. The plaza dining outdoors has too many street vendors cruising the tables and some will not respond to "NO".

Pros: My family and I have been visiting Veracruz since I was little, over forty years ago. One of the things I love the most is being next to Zocalo and the Portales, where all the flavour of the city lies (live music, Danzon). The location of Diligencias is perfect for that.

Cons: The bed linen was a bit of worn out. The terrace could be a very nice space but it isn't really taken advantage of, shades for the tables and bar service would make a huge difference.

Pros: Every thing about Diligencias is fine. The staff is exceptionally courteous and welcoming. Enter the lobby and there is an ambience of elegance. Elevators were efficient. Rooms were spacious and clean. The hotel was quiet for sleeping, no kids running loose up and down the halls without parental supervision (a real plus). No disturbing sounds from other units. The lively plaza across the street is lined with plenty of outdoor dining. A number of banks and ATMS are close by: Banamex, Bancomer to name a couple.

Cons: Minor, I kept tripping my toe on the raised molding about the wash basin and vanity. The mattress was harder than I am used to, but typical in Mexico. No big deal however. All around the plaza there is a continual parade of meandering vendors that are intrusive at times. Sit at an outdoor cafe to enjoy conversation and a drink, something to eat, often some vendor is at your elbow selling items of no interest. Then on an elevated stage at the back of the plaza musicians will boom out their amplified music that drowns out any possibility to converse around the table. Both elements beg for an early departure. ALSO, dining can be more pricey than other parts of Mexico, at least compared to where we live in Jalisco.

Pros: I loved the location. It's in the heart of everything! What ever is not walking distance is only a taxi ride away; and getting a taxi is no trouble at all.

Pros: Very clean

Pros: Ther food really excellent

Cons: The pool over crawd

Pros: Was close to the downtown city and surrounding area is many restaurants.

Pros: Exceptionally clean & the staff really works at it.

Cons: Facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

Pros: Excellent food and good value for the money. Beautiful garden and pool.

Cons: Friendly staff (except when we asked for extra ice ) they seemed annoyed.

Pros: Staff was awesome and very attentive. Hotel was in the center of the accion. Hotel was very close to bars and Restaurants. I really like that bell person was always on task to go and get our rental car ready for us to visit town. All installation were very well preserved.

Cons: I did not like that: Hotel did not offer FREE Continental breakfast for guest. Hotel did not offer FREE shuttle to and from airport.

Pros: Location

Cons: We were in town 2 nights for a Funeral. We left early the second day to go the burial and came back at 1pm. Our rooms weren't clean and asked the front desk to please clean them while we were going downstairs to lunch and we were assure of it. Came back 2 hours later and the rooms were still messy. It took them another hour to finally clean them (by 4pm). Then someone they tried to blame it on us because we were in the rooms which was obviously a LIE. Anyway, very disappointed by their service and lack of accountability. I would NOT recommend this Hotel.

Pros: Sanbonrns restaurant in Hotel

Cons: Weak WiFi

Pros: Didn't eat breakfast there.

Cons: The head front end manager was the most unprofessional manager i have ever ran across. First she made a small situation into a big deal. Stain sheets she yelled at me in public and charged me 500 peisos to have them cleaned. A friend stayed that night got sick diarrhea. He looks gay she had a problem with that.

Pros: I liked the proximity with the historical center.

Cons: The bed it was not comfortable. The hotel in general was old. The water in the shower wasn’t hot enough.

Pros: Excellent staff and location

Cons: No iron, keycards deactivated twice.

Pros: Everything was walking distance taxi was available and overall hotel staff treated land Carre for safety as a family member

Pros: Close to everything.

Cons: The room key did not work on the second day.

Pros: Hotel location was convenient Excellent choices for breakfast. Staff were very helpful with internet issues I was having and answering questions about the area.

Cons: Room design could have been improved to make it easier for 2 people to move around each other. Would be nice to have optional low lighting in bathroom for navigating at night safely.

Pros: The hotel is located in the central Histórico. The main plaza or zocalo is to one side. There were programs each evening in the zócalo. The staff informed us of activities happening in the city.

Pros: Everything

Cons: Nothing

Pros: The hotel is superbly located opposite to Veracruz’s central square. We got a room at the 6th (top) floor with an outstanding view of the central square, cathedral, docks, port and sea. The balcony and room are pretty small, but you get everything you need in that tiny space. The hotel is placed in a beautiful and well preserved historic building, with a lobby that emanates past time grandeur, and old black and white pictures of Veracruz. The WiFi worked quite OK, all services run smoothly, the staff is friendly and helpful. The swimming pool in a secluded terrace is another plus. The pool is not suitable for training, but it’s good enough for kids to play and for grown ups to chat with a cocktail in hand.

Cons: Rooms leading to the main square get a lot of noise from the always busy surroundings. In particular, the traditional music festivals that are there all the time. They stop at 22h approximately. I am a heavy sleeper, but if you’re not one, ask for a room with inner view.

Pros: Cuisine staff give good service, we ask to them how can we take the bus to other places they well oriented us.They are committed with their job.

Pros: Good location.

Cons: Not able to open windows. Security. Air condition needs to run all night. Personnel do not speak English at night shift. Overcrowded and medium quality breakfast.

Pros: Location

Cons: Wifi is really bad, you cannot work.

Pros: Great !!

Pros: I liked the rooms and the services

Cons: The restaurant was a bit bad.

Pros: Great beds and linens! Friendly staff too!

Pros: The service of personal

Pros: The price, location and installations was very good

Pros: It’s so clean!! And they’re so nice

Cons: The bathroom

Pros: The facilities are very clean, the staff in the front desk was very helpful and understanding and moved us to another room because of the noise and it was way nicer (we got at first one by the parking lot and there was way too much noise). The food in the restaurant was also very good and the waiters made us feel happy. The location is very helpful and safe.

Cons: The guy helping us with the suitcases was a bit intense and asking for tips and the air conditioning was a bit noisy.

Pros: The design is great and unique, space is big, bed is comfy , shower water is great , so Its a very comfortable hotel!

Cons: since basico wants to make things simple but some are way too simple so when we need something we can’t see there it became not really convenience 1, offer a security box to customer is important 2, a hair dryer and different sizes of towels need! 3, restroom needs to add more hangers or hooked or cabinets to put stuff 4, its great if hotel can add a mirror in front of desk 5, please offer restroom a cabnet, if they don’t offer it, people put towel on the floor which is dirty... And thank you for listening to me

Pros: Room was perfect, very clean, with exactly what you need for a stay, finally had enough space not to have to put our clothes and items in random places, lovely pool area, nice staff, and a café just by the hotel which serves nice meals and coffee. Also, getting to the Old Town is a taxi at around M$60 only, or a 40min walk

Cons: Nothing

Pros: The place was nicely decorated!

Cons: My room was close to a main avenue you could hear all the traffic.

Pros: everytihing was cool :D

Pros: The beds were way more comfortable than I expected, the restaurant was great with very well priced food and all the staff was very friendly. I need to give special recognition to Irving the waiter, he was extremely friendly and accommodating even though we didn't speak the same language. The hotel has several employees who speak a bit of English as well, just don't expect to get English service all the time!

Cons: There were no refrigerators in the rooms or safes for our travel documents.

Cons: They made an extra charge for no reason

Pros: Nice female owner & good location. Cold beer at a reasonable cost. Good WiFi I n kitchen. Breakfast acceptable.

Cons: Problematic WiFi in dorm! Rubbish pillows, feather thin towels & sheets! Too soft mattresses! Taciturn male owner! No chairs in dorm!

Pros: Friendly people, clean room

Cons: We

Pros: Breakfast was at 8.30am. But i need to leave at 6.30 So no breakfast ! :-(

Cons: The matress was horrible, i could sleep on that!! The rooftop looks terrible ! I ask the owner for a taxi at 6am. She told me take the taxi later. But i ask ive she could order a taxi at 6am. She said no problem, taxi arrived at 6.30am. So i had to rush! This was the most expensive hostal. But the horrible hostal !!

Pros: First I stayed in a private room so I don't know what the rest of the hostal is like. But clean, nice people who speak England are helpful. Good area for preparing meals. Comes with a free breakfast the kind you would expect toast juice coffee and a little extra enough to get you out the door and on your way. Acceptable relative to the cost of the stay. I did the 30 minute walk from bus station at around 10 pm and it was 100%safe. I am a 50year old woman traveling alone. Room size would have been fine if my husband came on the trip.

Cons: All good I had no complaints.

Pros: The beds were solid, with their own curtain, light and power socket.

Cons: The staff were kind of friendly but could have been a bit more welcoming.

Pros: Great Personal with good english and travel recommendations! Clean everything and sturdy dorm beds. Rooftop terrace with a beautiful view, would go there again if I get to Veracruz!

Pros: Great hosts, really accommodating. Places is quite and clean. Couldn't ask for much more.

Pros: Very good quality for the price. Basic, but very nice. I stayed in a private room; the AC worked great, a godsend in the Veracruz heat, and the bed was extremely comfortable. Awesome pillows! Bathroom and shower were very clean, and the rooftop terrace was a great place to relax. Amazing antojitos right across the street, with very friendly English-speaking staff there! Girl running the hostel was very friendly and helpful also. Recommend!

Pros: The amenities and the distance to eeverything I wanted to see in Veracruz.

Cons: Towels even though they are free they could be a full size towel instead of a hand towel. I am willing to rent a full size towel.

Pros: The hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and it's in a calm and silent area. The hotel also provide a local map with a list of touristic attraction and tours. WIFI is GOOD! I booked for one day but I decided to stay two. The restaurant doesn't have a very big menu but the food is good with a reasonable price.

Cons: I found just one one member of the staff able to speak english. Some of the others clearly understand it but refused to speak english and kept on speaking spanish. That's not good. If you work in the world of tourism you MUST know and speak english. The sink in the room wasn't in the bathroom but in the room: that's strange because the bathroom was large enough to have it.

Pros: The staff were very friendly and attentive. It was spacious and accommodating for the four of us. The apartment was very clean and the cleaners came every day.

Cons: No pans, plates etc. We had to request all cutlery and crockery. This was then brought to us. The pool area was very windy, the walls would trap the wind, so it felt more windy than outside in the street.

Pros: Great location! Close to the beach, restaurants and stores! Staff is extremely professional and helpful. Anytime we needed anything our needs were met quickly and never felt like we were bothering them by asking! Great place to stay awhile and relax... home away from home:) this was our second stay here and we plan to stay again!!

Pros: Comfortable, spacious, very clean, nice linens, nice to have a refrigerator. The restaurant serves a good breakfast, we didn't get around to lunch or dinner. Several other restaurants within easy walking distance. The valet parking was fast and easy to use. Staff was very accommodating.

Cons: Lighting in bath a little dim, but really, who cares? Good water pressure in the shower.

Pros: Liked that it was a 20 minute walk to the beach. Everything was such a view

Pros: Great rooms, friendly staff :)

Cons: It was a little bit pricey

Pros: good location, nice room and facilities

Pros: The hotel is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool.

Cons: Front desk staff doesn't speak ANY English but the security officer does, so the interaction was dependent on his translation. The room is a suite, but contains only one set of utensils. The toilet doesn't flush properly.

Cons: Toilet didn't flush properly

Pros: The personnel attention is excellent, the location is very good and the rooms are equipped with refrigerator and stove and cable TV.

Cons: The parking area is small

Pros: The mesón Del Mar is an excellent place to stay in Veracruz; the staff (especially the lady who I think was the manager) were really kind, welcoming and helpful and I couldn’t fault anything with the room itself - it was really nice and spacious and the air conditioning (so vital in Veracruz...!!) worked a treat. I’d recommend this hotel in a heartbeat

Cons: Everything was great - the only suggestion i could make is to perhaps have an information booklet/ brochure in the rooms. But otherwise, I really enjoyed my stay here.

Pros: Rooms layout, very quiet, even is in main Avenue, excellent service, very clean rooms and lobby

Cons: All was excellent

Pros: The rooms were clean and the staff was friendly.

Cons: The entrance of the hotel, the streel was under construction and was not accessible. The AC unit was very loud and the enclosure was not properly seal so you could see the street. The room was very noisy due to be by the busy avenue.

Pros: It was a nice place after they moved our room . The first was not great .

Cons: First was small and dark .

Pros: Location and security was good

Cons: Rooms are in poor condition,toilet seat broken,bath small,no facial tissue provided,spend 4 nights there after 2 nights TV had only 1 channel

Pros: Location. Helpful staff.

Cons: No restaurant or bar or onsite parking. Small rooms

Pros: Most comfortable bed in Mexico ( a month of travelling all over) and staff so welcoming. Never been greeted by a kiss before when we arrived on New Year's Eve

Pros: A lovely old house sympathetically reformed and with very nice furniture in keeping with the style. With a large plant filled entrance. Very central. Friendly and helpful staff. It was a pleasure to stay there.

Pros: Every thing was nice and pleasant

Cons: Was a good staying

Pros: Только расположение !

Cons: Cheating. Do not go forward. Absolutely not customer-oriented. I explain: When I chose the hotel I was guided, of course, by the photo of the room, and I liked the photo of the standard room. What was my surprise when, in fact, we are settled in a number that is absolutely not the corresponding photo in the description on the Book! Firstly, it is not 14 square meters. And at most 10-12. Secondly, there is no window in it. (The photo in the description of the window was !!). Feeling day and night the same thing, you do not know what time of day! I even had claustrophobia almost started. Naturally, if truthful photos were exposed, I would not book a room without a window! When I asked to change the number, because it does not correspond to what I chose, they started explaining to me in a rather aggressive manner that this is impossible. What other rooms in this category there. I did not give up, asked to show other available rooms. the receptionist girl rested, stood on her own and in every possible way expressed her displeasure with jerky, sharp movements. Finally, it turned out that there is still a free room, of a different category, larger in size, and 300 pesos have to be paid for it on top, even though it is near the toilet, also without a window, and there was a very stale air inside. I therefore refused. But why not mention this possibility right away? And not in 20 minutes? Type I booked "standard", then I have no right to stay in a room of another category, even with an additional charge? It looked like that. A little later, I asked another girl at the reception what time breakfast was. She answered at 10. I was surprised. But not asked again. At 10-40 we came with my husband for breakfast, and he was already half an hour over!

Pros: The Hotel was clean and the location was perfect to get to where we wanted to go. Not far from the beach and the food was great. I would recommend it and stay there the next time I am in town.

Cons: nothing I was happy

Pros: The breakfast buffet was very well done with a great selection on items, We really like the fact that they keep the buffet open until 11:30 which is great for late risers.

Pros: Shower not clean and 1 staff very rude

Pros: Everything, Alberto at the reception was an angel and did make my stay even more pleasant! For the purpose of my trip the location was perfect, will definitely stay on my next trip to Veracruz.

Cons: No AC in the gym.

Pros: Clean and modern facilities

Cons: Location

Pros: Modern new hotel.very clean.good mexican breakfast which is very busy on weekends after 9am.value for money.friendly staff.has usb ports everywhere and even 2 hdmi ports in rooms to connct your laptop to tv.

Cons: Location is 4-5 km from center but you can grab a taxi for 50$ mx to center at any time

Pros: The only thing that I liked about the hotel is the location. The location is convenient.

Cons: The staff behind the desk can be a little more friendly and outgoing. I felt I was under the care of nurse Ratched. Didn't like that they could not exchange my money from dollars to pesos. I didn't like to see that the next day I noticed a customer change their currency. Every time I asked they said that they couldn't. I felt unwelcome.

Pros: This hotel is really good quality for money. Cheap, in the city center, clean. Provides towels and shampoo. Has a parking for free. Beds were big and comfortable and as two women travelling alone we felt very safe. Room has tv and airconditionning and was really big.

Cons: A bit old and rusty. Poor aound isolation.

Cons: No hot water just warm, everything else just regular, excellent location

Pros: Its a nice clean space. The staff were kind and helped with our need. The room were clean and had a nice setting. I would defenetly recommend it and will be stay there in a futuro.

Pros: The rooms were clean and the gym and pool was good.

Cons: Staff is not doing anything to help you. We arrived at the hotel 07:00 after taking a nightbus for 8 hours. When we arrive the man in the reception says we dont have a booking, after showing our confirmation he finally lets us put our bags in the luggage room. When we asked for the wifi password to find somewhere we could have breakfast he said we can have the wifi password at 15:00 when we check in. We did not feel welcome at all! Every other time we asked the people in the reception for help we got short answers and it seemed like no one wanted to help us. Even the people in the hotel restaurant were rude!

Cons: Good hotel, at nights streets dark in the area...

Pros: The hotel building itself -- the interior, that is -- was quite beautiful. The rooms were adequate. I also loved being able to walk to the Malecon and the Zócalo.

Cons: I did think that the hotel should have offered the small bottle of water for free, rather than charging you if you used it. If the city's water system was totally safe, then I wouldn't mind, but as a foreign tourist not used to the water, it was not wise to drink it. I also thought they might have included a hairdryer -- or at least had a sign saying "If you want a hair-dryer, come down to the desk and sign one out." I really don't know if I am being fair because I don't really know how much to expect of a budget hotel.

Pros: From the window you can see the baluarte.

Cons: The air conditioner does not work well.

Pros: Clean and friendly. Very professional. Good value. On site secure parking was a bonus.

Pros: Price and location