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The feeling of being surrounded by beautiful things.
Clean rooms Rather 3 than 4*. Breackfast not included. Restaurant to expensive.
The food was very good indeed and the surroundings were sublime being set on the lake at Nantua. In that context it was good value. Room was a bit basic and the bathroom looked tired and ready for a facelift. Mattress had about lived its life and needed replacing.
Staff very friendly & helpful, room very functional, however no duvet. The hotels decor was a bit 80's.....
The rooms and facilities were excellent Difficult to locate reasonable restaurants in the vicinity
nice hotel, good location
The indoor pool was clean, warm and convenient. Nice to get into when we arrived Minibar fridge was unplugged and didn't work. Food was overpriced for its quality
Nothing , and is not equipped for people with a handicap hotel does not have a lift bathrooms impossible for handicap.
It was verry quiet and was well situated in de champagne region the breakfast was a little poor
Nice hotel and swimming pool. Evening meal good, but wine over priced Staff unwelcoming. Breakfast over priced. Drinks over priced
We stayed here to taste some champagne from caves nearby at walking distance, the location is in the middle of the village. We were too early for check in and there was no bell, but a lady showed up just before 2pm and she was friendly. Room was clean and TV had some English channels. The restaurant adjoining the hotel is overpriced, small portions and not very good (expensive wines). The hotel itself has a lot of plastic furniture and old fashioned colors. Pool was covered and seemed to be closed, so it didn't look inviting and we didn't want to ask if it could be opened just for us.
A comfortable hotel in a convenient location within the champagne area with a good restaurant attached.
Everything that was provided.
The room was comfortable and quiet, in the right location for me. The advertised pool and sauna cost extra and where not availble.
evening meal was very good parking facilities excellent bedrooms needed modernising and updating ...painting decorating etc.proprieters/reception was not there on arrival(not for several hours) even though we arrived at the suggested times i.e. hotel shut !!!
Good clean and modern hotel with friendly if hard pressed staff (see below).Good room and facilities and convenient location Appalling road signing-ie none Disastrous breakfast arrangements which left us with no bowls,cutlery orange juice or choice of food despite numerous requests to the hard pressed member of staff serving.Ended up a rip off for us as we didnt get a proper breakfast at all.Avoid it until they get this sorted.
Resonable price for a night on route to holiday. Clean with comfortable beds and nice dinning area. The kitchen did not have any equipment! We had to buy plastic untensilks at the supermarket and make a picnic! A kettle and some kitchen equipment would have greatly improved our stay.
Good value for the money. Wi-fi all over the hotel. Good parking possibilities.
Very generous accommodation for the price. Clean, quiet and very modern. There is no map available or directions; not on Sat Nav because development not yet completed. Had to go to Tourist Info office in Eperney and ask. Strangely there is no stand-up shower facility in an otherwise modern bathroom!
The receptionist on duty on arrival was so charming and so apologetic for the difficulties everyone has in finding the hotel (lack of signage - the Town Hall is to blame). The receptionist on duty on departure tried to charge me more than my booking confirmation said for the room, on the grounds that we'd had a bigger room than we booked - how were we to know that? I won though.
Clean, new facilities, convenient. Good bed - firm. Good value for money. (Excellent for Epernay) The fire doors were so tight & stiff that when opened they banged shut again. My room was right next to the fire doors, so they banged closed throughout the night.
Reception very good, rooms clean n comfortable, we enjoyed this hotel Directions were poor, that said, I feel that I'm at fault as I simply didn't get the map/directions before I left home - simple really!
The rooms were a decent size and the price of rooms was quite cheap. It was handy to have a carpark for hotel guests. Very difficult to find. Lacking in basic things like a map of the area. Room not cleaned during the day. It had the feeling of a hospital rather than a hotel.
The recently decorated (built?) rooms, the entourage of the castle, the view and the service.
The village location; the architecture; the grounds; the peace and quiet Staff were a bit distant, we were reprimanded for taking an apple from a tree which seemed rather rude of them, and unnecessary given the price we paid for our room; hotel could have provided information about shops etc in the locality; breakfast was a bit limited
The hotel restaurant in the Orangerie is top class! The Chateau itself a haven of relaxed atmosphere, fantastic rooms and all in a very beautiful setting. The breakfast was not of the same quality as the rest of the experience.
we enjoyed the peace and quite in beautiful surroundings. The food in the restaurant was excellent. no safe or television in the room
This was our second stay and as before it was a pleasure. This time we where in a classic chateau room which was really lovely. Food and wine excellent, haute cuisine without being too fussy 20 euros for the dog was a bit excessive but that is the only negative comment we would make
sooo romantic , built 1700 excellent dining!!! no
Staying in a castle with moat and beautiful surroundings. Found the 35 euro meal just as good (or even better) than the 50 euro meal. However both were excellent!
It's a real 16th century chateau, complete with a moat, in the heart of the Champagne producing area. The staff are very helpful and their recommendations for dinner in a small town nearby was one of the best meals I've ever had (at Le Cheneil Blanc)
My absolute favourite hotel. The restaurant is the most amazing experience! Leaving!!!
The chateau was beautiful and the staff very helpful.Our room was a little small and furnished in a shabby chic style but this was reflected in the price we paid,if we had been staying longer than 1 night I would have paid for a bigger room.We ate in the Chateau restaurant which was expensive but well worth it.Unfortunately, we were only passing through as I would have liked to stay longer.Overall a splendid stay. No other restaurants in the village so for a longer stay you would need to travel some distance if you wished to eat out.Drinks were expensive.
extremely friendly and helpful staff, and all the champagne!
This Hotel is exceptional value for money and is a prime position. Not one thing
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
Geen restaurand en bar
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
We were upgraded to a superior room
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
Friendliness, location, ambience. No tea or coffee facilities in room. Very slow wifi connection
The hotel is located in the centre of town. Very near the big champagne houses. The staff is very friendly and tried to arange a visit at a small champagne-house. The air was very dry in the room, so we had to sleep with the window open.
Good breakfast Room did not seem finished (after renovation?) a lot of little things were missing that you would normally expect, like hangers for your coats, vanity light.
Very comfortable Noise from other guests arriving back 2am
The Jean Moet is situated in the quaint central area of Epernay. It is a short walk to the best restaurants and champagne cellars in Epernay. It serves a simple yet enjoyable breakfast, and is impeccably clean. We had booked a standard room and were disappointed by its size. Definitely worth the 20 euros more to book a superior, which was significantly larger. The bathroom door was a sliding door, much like what you would see in a dressing room, so the privacy level was next to zero. Meanwhile the staff was not on point in telling me what champagne cellars were open on the off-season (even though the hotel was obviously totally booked even during the off season to visit the cellars... did they really not know Moet&Chandon was closed on Saturdays?). Lastly, there were problems with the hot water in our room, twice. The reception compensated by comping our two days of breakfasts.
We were impressed with the location and condition of the hotel particularly as it was priced affordably. No complaints. Everything met our expectations, particularly as it was affordable and presented well.
good quality/ price ratio, good location, very modest but there was everything needed for one night sleep.
Short walk to the Avenue de Champagne Resturant closed Sunday evening
The location was excellent - easy to find and only a short walk into the town centre. If was good to have onsite free parking. The rooms were clean and comfortable. The lighting in the room was very dim and there was little natural light, however as we were only there for one night this was not an issue
Easy parking. Quiet. Good location for moving on. Tea-making facilities: unusual in France! Good fair price for quality of provision. Nothing.
Quiet, comfortable bed, modern shower, easy to find close to autoroute.
A modern hotel with rather charming decor. Marvellous location for touring the Champagne area. Our room was well appointed and comfortable. The restaurant was excellent and the food gourmet. A little close to a busy road.
This was just an overnight stop on our way to Evian
The staff were outstanding and the restaurant was excellent (service also first class. A good size room with a large bed. Good location for exploring the area from and a good stopover when in transit. Average breakfast, but good value. Fresh coffee would have been better than from a machine.
Great family room with unique seperate room for the teenagers over the master bedroom. Great food and attentive staff Breakfast was basic and coffee machine was not working properly but these are minor gripes.
What a lovely hotel in a super location and easy access. We loved the inner courtyard garden and spent time there when we first arrived. Room was excellent, spacious and clean. Had a very good meal in the restaurant, staff very helpful with the menu. Breakfast choice a bit limited but overall a good place to stay. Lots of secure free parking. No, would thoroughly recommend and return again.
Very welcoming, good ambience, good meal, comfortable room with all facilities. Close to autoroute with good signposting.
Friendly and helpful staff. Good quality food and excellent service in the restaurant. Conveniently located and easy to find. A bit expensive
Efficiently run with good restaurant. Breakfast was poor and poor value - insufficient choice of meats - only ham on offer. Breakfast should have been included in the room rate. Breakfast room rather canteen like..
The hotel is a most pleasant site, with excellent parking, a delightful restaurant with good food and service with modern comfortable rooms. The owners have been most considerate in making the visit a pleasant experience - we could not find fault with anything.
Practical, beds comfortable and bedding was of good quality, cleaning was excellent, tea and coffee making facilities,hair dryer, dining area pleasant, convenient location Breakfast was OK, but croissants weren't fresh . When busy the buffet was not restocked quickly, not many restaurants available within easy walking distance
Covenient to major roads, making it easy to find. Good breakfast buffet. Some of the items on the restaurant menu could have been better.
Good air conditioning and shutters to make the room totally dark. Free parking. The room wasnt made up when we checked in but we were a little early so thats understandable and they cleaned it straight away. It was a bit far from Epernay but it was the only thing available as there doesnt seem to be enough accomadation in this area.
The Hotel is in a perfect position to tour the Champagne region. Close to Epernay and Reims and surrounded by vines. The new retaurant in the Hotel was excellent, very good value for money in an expensive area. The location for us was perfect, it is however on a busy roundabout. The rooms at the back are better facing away from the road.
Nice location Confusion over payment,already paid to Expedia in April,hotel insisted we pay on leaving,have contacted Expedia already.
Convenient location. Basic but very adequate facilities.Sound restaurant at site, friendly staff.
The bed was a true double (Queen, actually) rather than the two singles pushed together which is more the norm in France. We were not expecting a standard Australian/American motel but that's what it was.
The new restaurant was very good and food excellant. Room basic and clean, all you would want for an overnight stay.
The freedom in a way to make use of the facillities The hight of the construction of the corridors was too low.
Easy to find and within easy reach of Epernay and the surrounding area.Very helpful staff Despite No Smoking signs , the previous occupant smoked heavily as bedroom no18 smelt of tobacco smoke. Fitting smoke alarms would eliminate smoking in rooms.
I wouldn't consider this a 3 star property, however, location and staff were great.
Location Cheap, thin bath towels. Very, very small rooms for the price. Staff spoke limited English, but helpful. Charged for breakfast even though we didn't eat breakfast. Parking fees.
Enjoyed the selection of food in the restaurant. Breakfast was ample. Bathroom was a bit cramped.
Friendly staff, good value for the money.
The lady receptionist was first class and spoke excellent English, but the rest of the staff did not come anywhere close to her standard of helpfulness. The rooms were very average. The hotel is adjacent to the main road, and next to the bus/coach terminus, and is thus fairly noisy at times. The food was no more than adequate, even eating a la carte.
The hotel was in a very good location and easy to find. The staff were friendly and it was clean. A good breakfast was otherwise spoiled by UHT milk.
Conveneint location for my trip. Comfortable room with slightly cramped shower room rather like the ones on overnight ferries. Dining room unfortunately closed on Sunday evening although the hotel did send email to warn me.
We have used this hotel for the past 20 years and have always had very good service and a comfortable room. Dinner is always very good except on Sunday when the restuarant isclosed. They have an area beside the bar which is never open.If you want refreshments you have to use the public bar.
it is what it says it is - a family run auberge - trying hard to make customers feel welcome. The food was of good quality but wines seemed a bit expensive.
Polite and friendly staff, good resturant, and a very good price
Easy to find, friendly welcome.
Friendly staff and excellent restaurant Poor shower head facilities (ie not fixed) made for a less than happy showering experience (rooms 44 and 45)
Initial room had been smoked in - received a room change
Clean and tidy. Close to Epernay town. Value for money. Tiny bathroom.
clean hotel bed and shower are not designed for people longer than 180 cm
Free, easily accessible WiFi. All-you-can-eat breakfast. Clean, comfortable. Located outside the town center. Compact bathroom.
it was cheap and clean
New hotel, good value for money Very small rooms, terrible sewage smell in the toilet.
Free wireless internet was useful, although I initially had difficulty making the connection. Once connected, however, the facility was useful and convenient. The buffet breakfast selection was very basic. Also the room shower attachment was damaged and leaking, making showering very difficult.
Cheap, clean and safe. Big car park. Location wasn't bad if you are happy with a 10 minute walk into town. Cramped (but we did have 3 adults in a room).
The hotel had only been open 2 days and the staff were very friendly and helpful. We were 2 people sharing a 3 bed room which we found very small, but comfortable. There was no room to have suitcases, making it difficult to access your clothes. Some hooks and shelves may make it a little easier. The wardrobe space was difficult to access, and with wet coats, as we experienced... Everything was going to get wet!
This hotel was perfect for our requirements for one night. It was clean, bright, and compact. It offered free WiFi access which many more luxurious hotels do not. The breakfast wasn't noteworthy, but was sufficient.
I love this boutique hotel. Location is so peaceful & beautiful view of the wine country. The restaurant is magnificent . Fantastic breakfast & Great dinner. Fantastic wine list. It's only 5 minutes away from the town of Epernay . I truly can't wait to come back & stay @ this lovely boutique hotel. I like everything .