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Centrally located and very pleasant surroundings
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Staff - very friendly and helpful
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
The location was just where we needed to be. The front desk was very professional and helpful.
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
Great staff. Great location. Seems to be run down and needs a face-lift internally.
Very easy to find - great location. Very nice staff.
Location is fantastic, and the hotel staff friendly and helpful
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
Our room was warm, quiet and comfortable. The hotel was in a side street very close to the station, but not affected by noise from it. Being on the fourth floor, there was a small balcony in the mansard; although the view was only of roof-tops, this might have been beneficial in warmer weather. Access to the lift was easy, and there was a spacious reception and breakfast area. There was a wide range of choices at the buffet. The dark decor in the room would not be to everyone's taste. Be warned - we were unable to use the underground car-park because of the restricted headroom. On enquiring, we were told that it was 2m, but our vehicle at 1.97m certainly would not fit, and so we were obliged to feed a fairly greedy parking meter a short walk from the hotel.
Good hotel with reasonable price. Very nice breakfast, close to the train station.
The hotel is located not far from train station and a short walk away from the town centre which is great
Nice hotel, very easy to find and convenient. Staff pleasant and good parking The air conditioning wasn't working
Very good rooms and breakfast. Do not be put off as you approach the hotel because it looks small and in a back street. It is actually large and in the heart of the city (5 mins walk). Would love to go back to Tours and would definitely stay here again. Watch the car park - it fills up and space is very tight for manoevering - be first in and last out :)
Found the hotel very central with easy access to tourist office shops and restaurants. found directions to hotel not quite exact it would have been handy to know that the train station was beside the hotel & would have been much easier to find. Tea and coffe facilites in the room would also be a great idea.
The great location to the city centre and near Tours railway station. The staff was helpful and free use of the internet.
Excellent breakfasts and very helpful staff,especially the receptionists The shower tended to spray over the bathroom floor.
Helpful staff with onward booking confirmation etc. Street noise from apartments opposite, so we had to use double glazing to sleep
I liked the friendly staff, the general atmosphere and the food in the restaurant. There is a problem with hot water in the rooms and we did not get anything more than warm after waiting several minutes
The steak was good, the room was well cleaned. Unfortunately we forgot an item of luggage, I emailed the hotel but got no reply, I later phoned the hotel but was told that the bag could not be found.
Very good friendly helpful service with good restaurant meal. Nothing really. Perfectly adequate for a short stay.
location and pleasant staff no
The only thing I liked was the location, very close to the Chateaux Amboise. There was a lot of fur of pets in the pillow, probably from a previous guest. Never stay there again, very dirty! If a hotel wants to accept pets at least they have to clean the room after.
Very nice old historical village with its own chateau
excellent reception; good meals;very helpful staff; good safe parking facility The credit card system was out of order and we had to pay with cash.
Very friendly. A little chaotic but good menus. We were at the ftront - lots of traffic noise.
The resturant was excellent
Within walking distance of old town centre (10-15 minutes). The room was small and in need of repainting, the carpets old and smelly. It is generally in need of refurbishing from the ground up. Not cheap as breakfast is extra at 8,50€ per head.
Convenient to locate; secure parking; lift to all floors Further from the most interesting (touristique) parts of Tours than we had realised; lift does not descend to basement car-park
It has a garage and it has wifi (but ... read on) The location is way too far from the cute city center. The hotel has wifi, but to get a password you need to register with your e-mail address and then check your mail before you get access (duh!). The girl at the desk didn't really seem to see the problem, but eventually just gave me a password.
Good value for money. Good location for city centre. Good parking facilities. Rather tired decor
Excellent safe parking Very basic
The secure garage and the helpful receptionist. Only that on the night we were there the restaurant was closed for a function.
good location, fair cost
The location. You can walk to the city centre from the hotel. Very handy for visiting. We had booked a doiuble bed and ask for a double bed rather than twin beds. We got twin beds pushed beside each other, at every move, they were moving. Not very comfortable. The price for car park - 7 euro - Thankfully you can park for free in the area.
Only 5 to 7 minutes walks to the old part of Tours.
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
Close to the station Unkind staff
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
Clean, good location, wifi only in lobby and it closed early evening
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Very comfortable hotel with friendly staff
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
Quiet location and close to motorway. Too expensive for standard of rooms and especially for meals
excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) ............. need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!
Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.
Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine
Friendly staff, clean room, nice selection of breakfast.
Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English. There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.
This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.
Nice clean comfortable room with good size bed Not much in the way of seating. Two nice armchairs would have made all the difference
All staff were very friendly, and willing to help
easy to find, good room The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
Excellent, near train station if that is useful. Very good sized room.
Convenient parking. Reasonable value. A bit away from the old town.
The chef special evening meal was excellent value, and tasted good as well. The staff in the resturant were also very friendly and attentive.
great central location, very clean rooms and bathrooms, good size! overall very pleasant. the water pressure kept alternating in the shower.
Location is good and easy to find. Compared to big city's hotel is cheap. Both the night shift and morning shift staff are not really nice and friendly, that is Dec 22nd night and Dec 23th morning. Room is not really designed for 3 people stay, they just added an small bed at the conrner.
The hotel has a great location! Very close to tgv station, and to the center of the city. The bedroom is big and confortable. The bathroom is very clean. Love it! The staff was not very helpful with our difficult to park our car ( $e 10/day), and it was hard to comunicate in english.
It's situated just in front of the train station.
Excellent location, right near the main railway station, and a very modern, comfortable room. The breakfast was over-priced and we only ate there once.
Excellent location - close to the city center and the railway. Very comfortable room. Excellent value for money Internet services way too expensive for nowadays (when such services should already be like TV or radio).
Location - more or less in City centre nothing
The location is great, right by Hotel the Ville Room was a little too small, though comfortable
Marvelous food and wine in beautiful surroundings
great location. missed the airco
Friendliness and professionalism of staff. Quality of food. Building and decor
Large rooms, friendliness of staff, good facilities, excellent food and location was handy for touring the region, especially the Tour-Blois route. Lack of coffee/tea facilities in room. Saturday night was very busy due to a function and dinner service was extremely slow.
Excellent service, dinner was great.
The pleasantness of the staff, their willingness to please, the beautiful hotel and surroundings, the superb decoration in our room. 45 Euro for a measure of Martell Cordon Bleu Cognac is ridiculous.
It was the best. Nothing was to much trouble. If you are looking for superb service food and rooms this is the right place.
Attractive location Overpriced, particularly the restaurant.
Beautiful building. Excellent food and hospitable staff. Building not in A1 condition, but still very good.
A most beautiful Chateau set in a wonderful park. The food was superb and the heated swimming was a delight. All very comfortable and I would highly recommend it if you visiting the Loire area.
Everything was superb, the drinks that I ordered at reception on the night we arrived did not however, get delivered to our room as requested. Which was the only dissappointment. Same as above and also I was not able to get a cup of English tea. I suggest Yorkshire tea, if you are interested, strong and tasty and available in Carrefore.
The chateau was stunning, set in amazing grounds. We dined at the restaurant at night, lovely gourmet food, unfortunately we were surrounded by an American tour group, which unfortunately did not help the ambience. Our room was nice, but a lovely large bathroom. Would recommend, was excellent value for money for a chateau in the area, when booking through booking.com.
The hotel has been renovated from an old horse changing station, where travelers would have changed horses or spent the night. We like that you can still imagine that past within the hotel; it isn't hidden and it adds charm and character. Everything was clean, the rooms seem to be named after Loire chateaux (we were in the Amboise room, which was beautiful), the staff were absolutely wonderful and very attentive. We had the breakfast buffet, which we thought was very good: ham, choice of cheeses, yogurt, fruit (fresh and dried), croissants and baguette as well as assorted pastries, hard boiled eggs, toast, coffee with warmed milk, juice...all plentiful and delicious. We would happily stay here again; it is a good base for exploring the area with lots of restaurants and shops nearby. Plus it is literally a 5 minute walk to the Azay-le-Rideau chateau, which is not to be missed. We felt welcomed and very comfortable here. Recommended!
friendly and helpful staff. information readily given.
The location, comfort, cost and assistance offered by staff
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
Difficult to find for tourists not familiar with the city.
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
convenience and location bathrooms could be a little fresher
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.