Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.0 "Terrific location."9.7 "
Great parking , according to 97%." 9.1 "Easily accessible by car , said 91%." 10.0 "100% thoughtparking was inexpensive ." 8.1 "81%liked the proximity to sightseeing ." 7.7 "77%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Pool is good."
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8.8 "Good value."10.0 "100% were
happy with the price of the breakfast ." 7.3 "73% werehappy with the price ." -
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." 7.9 "79% found therestaurant service to be one of the best ." 10.0 "100% werehappy with the shuttle service ." -
4.4 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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9.7 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
8.9 "Location is great."9.5 "
Great parking , according to 95%." -
8.8 "Good value."10.0 "100% were
happy with the price of the breakfast ." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
8.6 "Pool is good."
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4.5 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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9.5 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.3 "Excellent pool."
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9.0 "Terrific location."9.0 "
Easily accessible by car , said 90%." 10.0 "100% thoughtparking was inexpensive ." 9.8 "Great parking , according to 98%." -
8.9 "Good value."10.0 "100% were
happy with the price of the breakfast ." 7.4 "74% werehappy with the price ." -
8.9 "Great service."9.2 "92% thought the
service was very professional ." 8.2 "82% found therestaurant service to be one of the best ." -
4.3 "Internet is poor."3.0 "70% said the
wifi quality was bad ."
Overall Rating
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9.6 "Excellent breakfast."
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9.1 "Terrific location."
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8.7 "Good value."
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8.6 "Great service."9.1 "91% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." -
7.5 "Nice rooms."9.8 "98% thought
rooms were spacious ." 7.8 "78% saidrooms were clean ." -
4.1 "Internet is poor."3.1 "69% said the
wifi quality was bad ."
Overall Rating
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9.6 "Excellent breakfast."
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9.1 "Terrific location."
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8.9 "Good value."
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8.7 "Great service."
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8.2 "Comfort level is high."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.5review from
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
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10.0review from
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
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6.2review from
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
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10.0review from
I just loved everything and I will definitely go back again and again
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5.4review from
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
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10.0review from
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
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10.0review from
The rooms where big and clean. The continental breakfast was excellent and had good variety.
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10.0review from
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
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10.0review from
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
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6.0review from
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
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8.5review from
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
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9.4review from
Suite was great for family of three. Good breakfast.
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8.2review from
Very nice room, plenty of space. Given the type of room I was promised when I reserved (doesn't always happen). Very decent fitness room, somewhat small but clean and reasonably equipped. Nice indoor pool and hot tub, seemed clean and well stocked with chairs, towels, etc. Hotel is very close to Mass Pike and 95, so well situated if you have to cover the Boston area. Nice bar area, good selection of draft beers, seemed well stocked for cocktails and wines as well. There was a huge swarm of teen-aged kids in the hotel the day I checked out. They were everywhere, seemed to be using the elevators for the thrill of it. The elevators were so clogged I ended up walking six flights with my luggage to avoid being late. They also hit the breakfast buffet like army ants. The room was like a teeming, milling scrum. The staff seemed to be doing their best to keep things moving, restocking, and cleaning up, but it was mission impossible.
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5.7review from
The staff was not very helpful. There was a person who was "in training" working the front desk alone. He didn't seem like he'd had enough training and really didn't know how to do things. I felt badly for him, but also feel the hotel was irresponsible leaving him to do things he isn't fully trained for.
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4.0review from
Not much this stay! Why are kids the way they are, because parents suck! Kids unattended in the pool and hot tub, running and screaming throughout the hotel, attacking the manager's social with hands and eating everything in site. All while the hotel does nothing about any if it! Couldn't sleep because of the screaming kids outside my room, couldn't get my expensive meal because of the utter chaos during the managers social! I had to tell an adult to use the tongs supplied to take food!
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8.5review from
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
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10.0review from
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
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10.0review from
I just loved everything and I will definitely go back again and again
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10.0review from
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
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10.0review from
The rooms where big and clean. The continental breakfast was excellent and had good variety.
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10.0review from
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
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10.0review from
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
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8.5review from
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
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9.4review from
Suite was great for family of three. Good breakfast.
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8.2review from
Very nice room, plenty of space. Given the type of room I was promised when I reserved (doesn't always happen). Very decent fitness room, somewhat small but clean and reasonably equipped. Nice indoor pool and hot tub, seemed clean and well stocked with chairs, towels, etc. Hotel is very close to Mass Pike and 95, so well situated if you have to cover the Boston area. Nice bar area, good selection of draft beers, seemed well stocked for cocktails and wines as well. There was a huge swarm of teen-aged kids in the hotel the day I checked out. They were everywhere, seemed to be using the elevators for the thrill of it. The elevators were so clogged I ended up walking six flights with my luggage to avoid being late. They also hit the breakfast buffet like army ants. The room was like a teeming, milling scrum. The staff seemed to be doing their best to keep things moving, restocking, and cleaning up, but it was mission impossible.
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6.2review from
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
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5.4review from
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
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6.0review from
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
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5.7review from
The staff was not very helpful. There was a person who was "in training" working the front desk alone. He didn't seem like he'd had enough training and really didn't know how to do things. I felt badly for him, but also feel the hotel was irresponsible leaving him to do things he isn't fully trained for.
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4.0review from
Not much this stay! Why are kids the way they are, because parents suck! Kids unattended in the pool and hot tub, running and screaming throughout the hotel, attacking the manager's social with hands and eating everything in site. All while the hotel does nothing about any if it! Couldn't sleep because of the screaming kids outside my room, couldn't get my expensive meal because of the utter chaos during the managers social! I had to tell an adult to use the tongs supplied to take food!
